Trust Manager Services - Bellville - 90026493

Primary Location: ZA-Western Cape

Job Type: Permanent/Regular

Posting Range: 24 Feb 2015 - 4 Mar 2015

Description

The purpose of this role is to manage the administration of Testamentary Trusts, Agencies, Living Trusts, Curatorships, 3rd Party Trusts, Employee Beneficiary Trust and Employee Beneficiary Funds in accordance with the Trust Mandate, by ensuring that all assets, are properly and timeously invested, insured and administered to the optimal benefit of the beneficiaries within the legislative parameters.

Key responsibilities 

·         Keep abreast of knowledge and skills relevant to the fiduciary industry by reading all communication received from the legal department and attending all informative sessions

·         Evaluate all new files for correctness, feasibility and addressing the potential risks

·         Evaluate and approve/decline all requests from the Trust Officer for financial assistance

·         Look at files that are not financially viable

·         Check all types of Trust assets, Policies, Investments and fixed properties (i.e. farms, houses etc)

·         Check that assets are bought, sold or rented at the best possible price and in the best interest of the Beneficiary/ Trust

·         Check and monitor that all trusts assets have been adequately and timeously insured by the approved insurer

·         Interact with Funds/ Executors/ Attorneys/ Co-Trustees/ Masters Office/ Road Accident Fund & South African Revenue Services (where applicable) to discuss the Trust.

·         In more complex cases interact with walk-in and telephone clients on a daily basis, with regards to complaints, queries, legal advice etc.

·         Manage various daily, monthly, annual reports

·         Ensure that the Trust department keeps to the guidelines of the Service Level Agreement with Funds and other parties

·         Keep abreast of the latest available investment types by knowing what the different interest rates are, the potential capital growth as well as potential risk.

·         Keep abreast of the different investments suitable for individuals and Trust

·         Manage the revision of existing investment proposals - annually or as prescribed

·         Check reports on a monthly basis for discrepancies, e.g. Reconciliations

·         Work through and correct transactions/details where applicable

·         Check that all hand fees are taken timeously

·         Develop a high performing Trust team by embedding formal performance development process, coaching and mentoring of the Trust Officers.

·         Coach the Trust Officers on the meaningful Performance Development discussions.

·         Ensure that performance development plans are appropriately undertaken for all the Trust Officers and monitored on a quarterly basis.

·         With the support of the Human Resources interview and recruit direct reports

·         Check the adherence to ABSA's compliance requirements and industry related legislations within teams and highlight the discrepancies to the Trust Officer and provide guidance

Competencies 

·         Working with people

·         Planning and organising

·         Adhering to principles and values

·         Delivering results and meeting customer expectations

·         Analysing

·         Deciding and initiating action

·         Coping with pressure and setbacks

·         Relating and networking

General

·         The appointment will be made in line with the Divisional Employment equity strategy

Essential/Basic Qualifications

·         At least two (2) years’ experience in intermediary services

·         At least four (4) years’ experience within the Fiduciary environment as a Trust Officer

·         At least two (2) years’ experience in managing people

·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

·         No criminal record

Preferred requirements 

·         Certificate or Diploma in Tax Law

·         Post graduate degree or equivalent NQF level 7 qualification

·         At least five (5) years’ experience within the Fiduciary environment as a Trust Officer or Estate Administrator

·         At least five (5) years’ experience in Intermediary Services

·         Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Business Manager - Barclays Shared Services Africa - 00146817

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 28 Jan 2014 - 12 Feb 2014

Head of Payment screening - 00133344

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 24 Jan 2014 - 8 Feb 2014

Relationship Executive - 00136195

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 24 Jan 2014 - 1 Feb 2014

Teller (Retail)(BA2) - Mandini, Kwazulu Natal - 00140885

Primary Location: ZA-Kwazulu-Natal

Job Type: Permanent/Regular

Posting Range: 17 Jan 2014 - 25 Jan 2014

Description

Teller (Personal Banking)

Location: Mandini, Kwazulu Natal

Job Sector: Branch and Business Banking

Type: Permanent 

Reference: 00140885

Absa is looking for talent

If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that value its people, and then we have an opportunity for you.

It all starts with you
When a customer walks into one of our branches, they want to be able to get their hands on all the great products and services we have to offer with minimum of fuss. And the first people they come to are our Tellers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgment to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Absa.

What you'll give our customers
Your role will be to give them a unique experience by providing customer service through timeous and accurate processing of their financial transactions You will also ensure that all their banking needs are met quickly and efficiently with a friendly smile to ensure that there is minimal disruption to their day.

What you'll get in return
Help our customers get the best that Absa has to offer, and you'll get the same in return. We're not just talking about valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.

 

Essential/Basic Qualifications

 What you'll need
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

·         Matric with Accounting or Math’s is essential

·         Clear criminal record

·         One to two years’ experience as a cashier in a retail environment

·         Prior knowledge of banking products and services would be beneficial

·         Proven experience of customer service with the interpersonal skills and initiative to quickly resolve any customer issues that come up

Ready to apply?

There are four stages in our application process:

1.    Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.

2.    Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria.  You will also receive an email with the link to these assessments so you can complete them when it suits you best.  Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.

3.    Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.

4.    Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome.

Take your career to the next level and apply today.

Apply now 

Teller (Retail) (BB) - Pietermaritzburg, Kwazulu Natal - 00140966

Primary Location: ZA-Kwazulu-Natal

Job Type: Permanent/Regular

Posting Range: 17 Jan 2014 - 25 Jan 2014

Description

Teller (Personal Banking)

Location: Pietermaritzburg, Kwazulu Natal

Job Sector: Branch and Business Banking

Hours: 45 per week

Type: Permanent

Reference: 00140966

Absa is looking for talent

If you’re looking to forge a career with one of the leading banking groups in Africa and work closely with our customers in an environment that value its people, and then we have an opportunity for you.

It all starts with you
When a customer walks into one of our branches, they want to be able to get their hands on all the great products and services we have to offer with minimum of fuss. And the first people they come to are our Tellers. Whether it's doing the simple things like helping a customer making a deposit, or using your judgment to refer them to the right colleague, your welcoming smile and commitment to everyday excellence will be what makes your branch uniquely Absa.

What you'll give our customers
Your role will be to give them a unique experience by providing customer service through timeous and accurate processing of their financial transactions You will also ensure that all their banking needs are met quickly and efficiently with a friendly smile to ensure that there is minimal disruption to their day.

What you'll get in return
Help our customers get the best that Absa has to offer, and you'll get the same in return. We're not just talking about valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You'll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future.

 

Essential/Basic Qualifications

 What you'll need
The success of everyone at Absa is measured by our ability to put our customers at the center of everything we do. To achieve this you will need the following:

·         Matric with Accounting or Math’s is essential

·         Clear criminal record

·         One to two years’ experience as a cashier in a retail environment

·         Prior knowledge of banking products and services would be beneficial

·         Proven experience of customer service with the interpersonal skills and initiative to quickly resolve any customer issues that come up

Ready to apply?

There are four stages in our application process:

1.    Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready.

2.    Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria.  You will also receive an email with the link to these assessments so you can complete them when it suits you best.  Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.

3.    Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.

4.    Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome.

Take your career to the next level and apply today.

Apply now 

Teller Bulk Cash Centre - 00139267

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 20 Jan 2014 - 28 Jan 2014

Description

Job Purpose

 To receive, acknowledge, count, balance and process business and corporate deposits on a daily basis.

·         Scan and receive deposits from Workflow officers using the Cash centre management system (ISA)

·         Check for tampering on bags as you scan the barcode on the bags following the Cash Centre policies and procedures.

·         Ensure all bags are scanned and acknowledged as received from workflow officers.Open canister or bag as per opening of bags/canister procedure

·         Annotate on ISA policeman under camera what is on the deposit slip and count deposit per denomination received as outlined in the cash centre policy and procedure-processing of cash and cheque deposits.

·         Should there be discrepancy in a client deposit the precaution as per Cash centre policy and procedure must be followed.

·         Should there be a cash difference in a client deposit of R1000.00 or more either short or surplus, the controller must cash count the teller according to the Cash management and control procedures-cash count duties.

·         The teller controller must action the cash differences as described in the cash centre policy and procedures -differences in cash deposit

·         Postal orders to be paid over to a dedicated teller as per Cash management control procedures-Refer to section on postal /money orders.

·         Mutilated notes and coins to be paid over to a dedicated teller as per Cash management control procedures-Refer to the section Mutilated banknotes and coins

·         Teller must use the transfer option on ISA to transfer cash when paying over floats to treasury and also when transferring cash to note sorters for counting.

·         All coins received by tellers are paid over to scan coin tellers and counted and paid over to treasury.

·         Process all deposit slips fast and accurately after counting and balancing each deposit Ensure correct processing of clients account number by checking account number loaded on the ISA system and double checking on the deposit slip.

·         Ensure that teller controller checks all client deposit shortages and surpluses before packing away money –refer to cash centre policies and procedure under the heading cash centre teller function.

·         Ensure that client deposit is displayed on counter in such a manner that it is clearly visible and denominations are clearly distinguishable for video footage purposes. This will assist the cash centre in handling client queries should there be any disputes.

·         When handling drop safe deposits, ensure that all drops/deposits are checked against the drop sheet before starting with the deposit. Should there be a discrepancy in the number of deposits drops received and that noted on the drop sheet the teller controller must be informed. Drop sheet must be stamped if it is correct.

·         Adhere to Prevention of Counterfeit of Currency Act no 16 of 1965 to ensure no fraudulent notes are sent to treasury.

·         Meet all the agreed targets as per Performance Development Documents to exceed customer expectation.

·         Manage shortages and surpluses within the limits as per Performance Development Documents by being vigilant and following Cash centre teller functions policies and procedures.

·         Maintain daily teller float targets as per Cash management control procedures-Cash management requirements.

·         Follow balancing procedures by comparing actual cash on hand with processed cash transaction, these two must correspond.

·         Adhere to all end of day functions as per ABSA 3368/3369 and ISA

·         Adhere to security regulations to teller operator card as outlined in the acceptance of responsibility for operator card(Absa 2560)

·         Plan agrees and executes Personal development with line manager

·         Adhere to legislation and regulatory requirements, by completing all required compliances tests

·         Meet agreed targets in terms of volumes such as bundles and deposits to increase productivity using the AOM stats

·         Maintain all equipment by cleaning it regularly and report all faulty equipment to Line managers.

·         Contribute to a lean culture by sharing innovative ideas and escalating these to Line managers

Competencies

·         Following instruction and procedures

·         Adapting and responding to change

·         Delivering results and meeting customer expectation

·         Coping with pressure

·         Working with people

Essential/Basic Qualifications

·         NQF Level 4: Grade 12

·         Minimum 6 months working experience as a bulk teller

Preferred Qualifications

·         Diploma or higher qualification

·         Exp working with forex and rand parity transaction in a banking environment

·         Exp using the Financial banking system (FBSS AND ISA )

Apply now 

Tranactional Banker - 00143682

Primary Location: ZA-Free State

Job Type: Permanent/Regular

Posting Range: 16 Jan 2014 - 31 Jan 2014

Description

Optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing:
a) origination efforts to cross-sell to existing client base; and
b) coverage efforts to service clients in accordance to the Key Account CVP

RESPONSIBILITIES

• Identify and drive cross-sell opportunities
• Make use of the client planning and solutioning tools to ensure understanding of client needs
• Achieve cross-sell  and sales targets
• Follow through on the lead generation identified by the Credit Analyst
• Track and monitor the achievement of financial performance across portfolios
• Apply risk-based pricing for all new cross-sell opportunities
• Develop strong advisory client relationships with key decision makers
• Conduct regular client visits and initiate changes to ABB Product
• Conduct After-sales visits with clients to ensure effective sales and service delivery
• Prepare holistic, comprehensive, high quality call reports for distribution
• Make use of middle and back-office support networks to ensure on-boarding
• Adhere to the bank's policies and procedures and ensure compliance
• Take co-ownership of the portfolios risk management with Relationship Executives
• Ensure that all outstanding collateral conditions have been met

COMPETENCIES

• Deciding and initiating action
• Working with people
• Relating and networking
• Persuading and influencing
• Presenting and communicating information
• Analysing
• Creating and innovating
• Delivering results and meeting customer expectations

Essential/Basic Qualifications

MINIMUM REQUIREMENTS

• B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification
• Five (5) years sales and financial experience within a commercial banking environment
• Five (5) years experience and knowledge of the dynamics of the market place and industries (global, regional and local)
• Five (5) years experience in driving business and solution across divisional and product silos’ and access wide set of products
• Five (5) years experience in analysing and evaluating complex company financials and other economic trends
• Three (3) years in-depth experience and understanding of credit solutions - Internal networking or credibility
• Three (3) years experience in structuring a good complex credit solution and guide the credit process with the required parties
• NQF level 6 FAIS qualification
• Three (3) years FAIS experience
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

PREFERRED REQUIREMENTS

• Post graduate qualification or equivalent NQF level 7 qualification
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

• The appointment will be made in line with the Divisional Employment Equity strategy

Apply now 

Transacational Banker ( Enterprise) - 00145217

Primary Location: ZA-Kwazulu-Natal

Job Type: Permanent/Regular

Posting Range: 17 Jan 2014 - 18 Feb 2014

Description

The purpose of this job is to optimise the profit and economic value of portfolios of high growth potential and banking  requirements by focusing:

a) origination efforts to cross-sell to existing client base; and

b) coverage efforts to service clients in accordance to the Business CVP

RESPONSIBILITIES

·         Identify and drive cross-sell opportunities

·         Make use of the client planning and solutioning tools to ensure understanding of client needs

·         Achieve cross-sell  and sales targets

·         Follow through on the lead generation identified by the Credit Analyst

·         Track and monitor the achievement of financial performance across portfolios

·         Apply risk-based pricing for all new cross-sell opportunities

·         Operate and position ABB in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives  to secure client retention and growth

·         Conduct regular client visits and initiate changes to ABB Product

·         Conduct After-sales visits with clients to ensure effective sales and service delivery

·         Prepare holistic, comprehensive, high quality call reports for distribution

·         Make use of middle and back-office support networks to ensure on-boarding

·         Adhere to the bank's policies and procedures and ensure compliance

·         Take co-ownership of the portfolios risk management with Relationship Executives

·         Ensure that all outstanding collateral conditions have been met

COMPETENCIES

·         Deciding and initiating action

·         Working with people

·         Relating and networking

·         Persuading and influencing

·         Presenting and communicating information

·         Analysing

·         Creating and innovating

·         Delivering results and meeting customer expectations

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy

Essential/Basic Qualifications

·         B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification

·         Five (3 to 5) years sales and financial experience within a commercial banking environment

·         Three (3) years’ experience in structuring a good complex credit solution and guide the credit process with the required parties

·         NQF level 6 FAIS qualification

·         Three (3) years FAIS experience

·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

·         No criminal record

Preferred Qualifications

·         Post graduate qualification or equivalent NQF level 7 qualification

·         Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Apply now 

Transactional Banker - 00135661

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 20 Jan 2014 - 4 Feb 2014

Description

Optimise the profit and economic value of portfolios of Key Account clients with high growth potential and less complex commercial banking requirements by focusing:

a) origination efforts to cross-sell to existing client base; and

b) coverage efforts to service clients in accordance to the Key Account CVP

RESPONSIBILITIES

Identify and drive cross-sell opportunities

Make use of the client planning and solutioning tools to ensure understanding of client needs

Achieve cross-sell  and sales targets

Follow through on the lead generation identified by the Credit Analyst

Track and monitor the achievement of financial performance across portfolios

Apply risk-based pricing for all new cross-sell opportunities

Develop strong advisory client relationships with key decision makers

Conduct regular client visits and initiate changes to ABB Product

Conduct After-sales visits with clients to ensure effective sales and service delivery

Prepare holistic, comprehensive, high quality call reports for distribution

Make use of middle and back-office support networks to ensure on-boarding

Adhere to the bank's policies and procedures and ensure compliance

Take co-ownership of the portfolios risk management with Relationship Executives

Ensure that all outstanding collateral conditions have been met

COMPETENCIES

Deciding and initiating action

Working with people

Relating and networking

Persuading and influencing

Presenting and communicating information

Analysing

Creating and innovating

Delivering results and meeting customer expectations

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy

Essential/Basic Qualifications

B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification

Five (5) years sales and financial experience within a commercial banking environment

Five (5) years experience and knowledge of the dynamics of the market place and industries (global, regional and local)

Five (5) years experience in driving business and solution across divisional and product silos’ and access wide set of products

Five (5) years experience in analysing and evaluating complex company financials and other economic trends

Three (3) years in-depth experience and understanding of credit solutions - Internal networking or credibility

Three (3) years experience in structuring a good complex credit solution and guide the credit process with the required parties

NQF level 6 FAIS qualification

Three (3) years FAIS experience

Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

No criminal record

Preferred Qualifications

Post graduate qualification or equivalent NQF level 7 qualification

Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Apply now 

Transactional Banker Enterprise - Ladysmith - 00144165

Primary Location: ZA-Kwazulu-Natal

Job Type: Permanent/Regular

Posting Range: 15 Jan 2014 - 15 Feb 2014

Description

Job Purpose

Optimise the profit and economic value of portfolios of high growth potential and banking requirements by focusing:

a) origination efforts to cross-sell to existing client base; and

b) coverage efforts to service clients in accordance to the Business CVP

Responsibilities

• Identify and drive cross-sell opportunities by analysing available sales MI on VAPM and by extracting opportunities from any client engagements.
• Make effective use of the client planning and solutioning tools for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide client base with the best solutions.
• Achieve cross-sell targets by actively participating in cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts.
• Follow through on the lead generation identified from the BDL listing for cross-sell opportunities.
• Track and monitor the achievement of financial performance across portfolios by utilising the (ESTPM) VAPM tools.
• Apply risk-based pricing for all new cross- sell opportunities and assist the RE with the pricing reviews in line with the ABB pricing policy
• Operate and position ABB in a dynamic and highly competitive market place by interacting with all relevant stakeholders driving key initiatives to secure client retention and growth.
• Achieve sales targets relevant to the strategic initiatives and drivers of the Business Enterprise Accounts segment.
• Act as the second point of entry in the absence of the Relationship Executives
• Conduct regular client visits in accordance with the Business Enterprise Value Proposition to increase the number of clients where Absa has the primary transactional banker status, and initiate changes to ABB Product by providing input into product development to better service our clients.
• Conduct After-sales visits with clients within a month of on-boarding to ensure effective sales and service delivery.
• Prepare holistic, comprehensive, high quality call reports for distribution to all relevant stakeholders and Credit to shorten the lead time of credit applications.
• Make use of middle- and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
• Maintain overall ownership for servicing the client on all matters related to cross-selling, by driving relevant internal support networks to ensure the complete end-to-end service delivery. Escalate on deviations from Internal Service Level Agreements (SLA's) to line management.
• Take ownership of client complaints that originate from the TB's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels.
• Participate in Cross Functional Team meetings, which includes the Relationship Executive, Credit Analyst, Segment Support Client Control Team, Client Service Consultant & Product & Sector teams, to ensure co-ordination of client engagement and service delivery to clients
• Adhere to the bank's policies and procedures and ensure compliance.
• Take co-ownership of the portfolios risk management with Relationship Executives by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
• Responsible for the obtaining and scanning of all KAMLS and other on-boarding documentation.
• Ensure that all outstanding collateral conditions have been met.
• Co-operate and work well with others in the pursuit of organisational objectives and team goals.
• Attend team meetings and contribute fully, including suggestions for ways of improving customer service and meeting targets
• Communicate concerns or challenges that derive from team interactions in a constructive and positive manner.
• Share information and make others aware of information that may be useful to them.
• Develop supportive relationships with colleagues and create a sense of team spirit.
• Take responsibility for personal learning to help develop pro-active career and life attitude Keep abreast of regulatory changes through regular training.
• Monitor available L&D courses to develop your own training whilst helping others in the team to develop theirs.
• Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to ABSA's values and visions

Competencies

• Relating and networking
• Creating and innovating
• Delivering results and meeting customer expectation
• Entrepreneurial and commercial thinking
• Working with people
• Persuading and influencing
• Analysing, Presenting and communicating information

Essential/Basic Qualifications

• NQF level 6 or equivalent B Degree Commerce/Marketing/ Finance
• At least 3-5 years of sales and financial experience in a commercial banking environment.
• Be Compliant to the FAIS Requirements

 Apply now

UNIX Specialist - 00145697

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 21 Jan 2014 - 5 Feb 2014

Description

Purpose of Job:

• Responsible to plan, install, maintain, customize and configure UNIX operating systems, related software and hardware as guided by business requirements.
•  Required to perform problem determination diagnostics and find tactical solutions as a means to solve UNIX system failures and faults, as well as business technology solutions.
•  Responsible to actively interface and participate in all assigned technology and business projects, problems and changes related to UNIX, as well as create new, maintain existing and publish documentation and processes on the UNIX SharePoint
• The individual will be required to work closely with engineering, solution designers and project delivery teams to provide technical solutions and designs as well as implement and support the technical solutions on the UNIX platform.
• Skills transfer and knowledge sharing with regional and global technology partners re Database, Storage, Applications and Network Specialists to support the global Distributed Technology estate and strategies.

Key Responsibilities:

• Participate and approve new infrastructure designs and changes to current infrastructure elements for UNIX
• Participate in all project definition, scoping and planning workshops and provide specialized technical input into the design process
• Implement and complete all UNIX related changes in the agreed timeframes whilst ensuring compliance to all change control management requirements
• Resolve problems regarding UNIX implementations, performance, capacity, delays, quality, timelines and cost
• Research trends in the industry and ensure alignment between business and GTIS through the development plan
• Liaise with vendors and conduct maintenance on the UNIX relevant systems and hardware to ensure the estate always operates on supported level.
• Develop and maintain the integrity of the processes
• Investigate and document the root cause analysis, action plans to address the problems and communicate these to all affected stakeholders
• Transfer and share expert technical knowledge to colleagues and update the knowledge database
• Conduct Disaster Recovery(DR) tests for all UNIX systems to prove the recoverability within the Recovery Time Objective (RTO) and Recovery Point Objective (RPO)
• Ensure alignment of the DR plan with any changes in the services setup or infrastructure and architecture strategy
• Ensure business continuity for all UNIX systems by successfully conducting backup and restore tests according to the procedures relevant to the platform concerned
• Adhere to all stipulated compliance policies, as well as any regulatory and legislative requirements which relate to business, fiscal and government practices
• Adhere to all GTIS processes, procedures and standards, and escalate any concerns to the relevant stakeholders
• Ensure that all applications that are used on the UNIX platform are correctly licensed during the solution design time, configuration changes and also with licence reviews or audits
• Monitor all UNIX installations to ensure that they are implemented according to Architectural standards and that they are done within the agreed timeframe
• Monitor all UNIX critical components and services on a continual basis
• Manage the systems lifecycle for UNIX systems on a continual basis
• Utilise capacity management procedures to maintain uninterrupted service delivery
• Propose options to meet client requirements and prepare cost/benefit analyses, along with designs and model for the client to evaluate. This may include evaluation of package solutions and/ or interfaces to existing Bank systems or evaluation of new and upgraded products or services
• React quickly and as necessary to live systems errors and service problems to limit downtime and resolve

Essential/Basic Qualifications

• (5) years’ experience and exposure to the Banking/ ICT Industry
• Good understanding of ITIL processes and associated concepts.
• (3) years’ experience in a high degree of commercial awareness with sound understanding of key contractual obligations and risks to maximize benefits
• (3) Years’ experience in understanding the concepts of service delivery and support.
• (3) Years’ experience in operating with highly demanding clients. 

 Apply now

Business Administrator - 00136702

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 15 Jan 2014 - 30 Jan 2014

Description

PURPOSE OF THE JOB

To implement sufficient budget and compliance control within the department inclusive of financial administrative tasks, business assurance checklist management, business continuity management and administrative responsibilities linked to the department

RESPONSIBILITIES

Monitor of departmental expenses and action of corrective measures

Consolidate of corporate card claims, pool vehicle statements, training expenses, social club and unallocated accounts

Compile the variance report per budget

Review and update they financial and departmental mandates

Consolidate corporate claims submitted to card division

Complete and forward reporting on operational deliverables

Maintain and update communication gateway distribution lists and departmental contact list

Consolidate training and implementation workshop attendance data received

Track attendance of training and implementation related broadcasts

Capture IT related requests submitted

Design and implement administrative templates and schedules

Administer and manage departmental meetings

Maintain and compile a distribution and contact list

Manage office supplies in terms of stationary, printing and refreshment supplies

Coordinate department travel and accommodation requests

Assist with diary management and provide an administrative support function to the Regional Manager

Conduct monthly payment of office accounts after authorization was obtained

Administer claims and payments

Maintain a hard copy filing system of necessary documentation

Implement necessary measure to ensure efficiency with regards to general administrative responsibilities

Manage monthly back up of information on shared server and maintain

Compile monthly report on Risk Indicators

Submit completed Risk Indicator report

Monitor compliance training undertaken

Adhere to regulatory requirements

Update the Business Continuity Tool

Assist management in the appointment of a Health and Safety representative

Create awareness amongst team members and team leaders

Manage access and parking allocations and collect necessary items from employees leaving the department

Manage all project documentation

Capture project related issues on the prescribed resolution template

Follow up and ensure that issues logged on the Issue and Resolution log are solved

Essential/Basic Qualifications

MINIMUM REQUIREMENTS

Grade 12 or equivalent NQF level 4 qualification or higher qualification

Three (3) years Retail Banking experience

Two (2) years administration experience

Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

No criminal record

Preferred Qualifications

PREFERRED REQUIREMENTS

One (1) year National Diploma in Project Management or equivalent NQF level 5 qualification or higher qualification

Two (2) years Project Administration experience

Two (2) years Financial Administration Experience

Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Apply now 

Business Development Officer Internal Sales AVAF - Ermelo - 00138040

Primary Location: ZA-Mpumalanga

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 14 Jan 2014

Description 

·         Manage internal stakeholders achievement of sales targets

·         Identify approved applications as received from Signio (Management Information System (MIS)), initiate contact with client and dealer through active monitoring

·         Drive the end-to-end process of application approvals and contracts as per take-up percentages agreed in the Performance Development (PD) Plan

·         Facilitate and coordinate the delivery and take-up of all approved deals

·         Enhance the brand by personally ensuring the visibility of the brand on the branch network floor

·         Provide training on products and systems to Internal Stakeholders

·         Conduct quick check of files on contract with regards to necessary documentation

·         Identify Branches through the tracking of business volumes and determine and address reasons for low sales volume

·         Achieve Value Added Products (VAPs) target as agreed per PD, by making the customers aware of the different product and by selling the VAPs

·         Create awareness on VAPs for Retail Sales Consultant during Branch Network visits

Essential/Basic Qualifications 

·         Grade 12 or equivalent NQF level 4 qualification or higher

·         NQF Level 4 FAIS Qualification with 30 credits

·         Two (2) years Retail Sales Experience

·         Two (2) years FAIS experience

·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

·         No criminal record

Preferred Qualifications 

·         National Diploma in Marketing or Finance or equivalent NQF level 5 qualification or higher

·         B degree in Marketing or Finance or equivalent NQF level 6 qualification or higher

·         Four (4) years marketing experience in the Vehicle and Asset Finance environment

·         Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Apply now 

Channel Manager Host - 00143333

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 21 Jan 2014

Description

To plan, develop and grow the Global Cash Management Africa channel area. This is achieved by driving, developing and implementing the strategic direction and managing or influencing the execution of tactical and strategic activities for the Corporate Channels.

Business Change

1.    Portfolio execution: Plan and manage ongoing channel initiatives in-line with Channel Group portfolio plan. Build relevant capacity and capability to implement:

a.    Threshold capabilities (channel functions bringing organisation on-par with competitors)

b.    Core capabilities (channel functionality enabling sustainable competitive advantage)

2.    Pipeline management: Identify and plan key initiatives to deliver prioritised product and channel roadmap. Drive channel specific initiative prioritisation based on expert insight in-line with achieving strategic channel objectives

3.    Stakeholder management: Identify key stakeholders for Channel Group. Ensure clear understanding of their expectations and appropriately manage these together with the agreed objectives. Engage stakeholders to build ongoing support, mutual understanding and common commitment of values and principles. Define and agree stakeholder communication matrix

4.    Client engagement: Participate in strategic client engagements to aid relationship managers to build deep mutually-beneficial relationships

Solution Origination

1.    Insight-driven approach: Using a deep understanding of our own operational / business processes define strategic initiatives that continually optimise the channel offering. Through direct client engagements and collaboration with the pre-sales and implementations team, the sales team and the relationship team, build deep client insight. Use this insight to co-create differentiated (perhaps custom) solutions that provide clients with superior benefits. Note: These solutions must be counter-balanced by bank value thereby creating win-win value propositions

Solution Realisation

1.    PDLC: Execute and seek to continually optimise Corporate Banking PDLC using defined execution model

2.    UAT: Ensure new channel offerings adequately meet the relevant quality standards

3.    Implement validated learning model (minimum-value-solution approach): Ensure all channel requirements contain clearly defined value assumptions. Define and implement value metrics that can credibly demonstrate the achievement of a value assumption or refute it

Solution Commercialisation

1.    Commercialisation: Ensure all channel solutions can be rapidly and cost effectively rolled out while ensuring the implementation of well managed/optimised risk and business support processes

2.    Deep client insight: Through direct client engagements and collaboration with the pre-sales and implementations team, the sales team and the relationship team, build deep client insight. Use this insight to co-create differentiated (perhaps custom) solutions that provide clients with superior benefits. Note: These solutions must be counter-balanced by bank value thereby creating win-win value propositions

3.    Pre-sales and implementation support: Aid Pre-sales and Implementations manager to rapidly rollout new channel offerings while achieving a high quality client engagement

Benefits Optimisation

1.    BI and Usability: Engage with the BI and Usability analyst to glean key insight into client behaviour patterns and channel usability model effectiveness. Utilise these insights to drive solution changes/optimisations, to improve channel efficiency and further extend/differentiate solutions. Also continually drive effectiveness of channel usability model to improve the efficiency of the clients channel experience

2.    Innovation: Utilise existing solution usage analysis to better understand the clients’ value chain/business processes i.e. develop deep client insight. Use these insights to identify/innovate opportunities to provide new solutions that will create client value

Line Management

1.    Recruitment and training: Ensure the Channel team is equipped with the right skills and capacity to deliver the agreed prioritised initiatives in-line with the defined channel strategy

2.    Career development: Agree and plan career development milestones for Channel team

3.    BSC: Set clearly defined performance objectives and associated measures

4.    Engagement: Through inculcation of the organisations culture and values engage with and build trusted relationships with staff enabling them to grow and develop

BAU

1.    SLA’s: Ensure agreed Channel SLA’s are being met. Provide input into SLA’s set with key support teams. Drive ongoing SLA improvements

2.    QOS: Analyse and consistently drive improvement of all Channel services quality levels

3.    Risk: Regularly assess Channel risks and implement relevant mitigants with a view to consistently reducing identified risk. Ensure lessons learnt (improved risk mitigation capability) filter into solution realisation capability

4.    Audit: Implement relevant practices and procedures to consistently improve audit ratings and adapt to new requirements

     

Essential/Basic Qualifications

 B-degree / (NQF level no. 6)

·         8 years experience in the financial services industry

·         Management experience

Experience that will be an Advantage

·         SWIFT

·         Transactional Banking Product Experience

·         Host Channel Management

Apply now 

Community Administrator - 00142496

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 14 Jan 2014

Description

PURPOSE OF THE JOB 

To manage the community engagement, and support for the Absa Twitter and Facebook social media services as well as manage and maintain the Absa online brand reputation. Provide support to the community consultant with data mining and reporting on a high level basis.

RESPONSIBILITIES 

• Ensure efficient and timely response and escalation to all social media queries as identified by the Social Media guidelines and Processes
• Constant scanning for and identification of comments directed at or which can be interpreted to be aimed at Absa, Absa sponsorships or financial management topics on social media channels such as (but not limited to) Twitter, Facebook, LinkedIn, YouTube during allocated time periods.
• Identify and direct queries where additional information is required from the customer in an appropriate manner relative to the customers level of influence
• Interpret available information from the Content and Response Database
• Compile and adapt appropriate responses Identify the relevant internal stakeholders to escalate queries to which cannot be resolved directly based on the information available/
• Document resolutions to queries to further enhance the available information within the content and response database and ensure that resolutions are properly classified for future use
• Track reference numbers associated with escalated queries and ensure that effective and summative close out feedback is provided to customers via the relevant social media channel
• Ensure that all responses are not only factually correct but drive the correct customer behavior and optimal customer awareness of bank services and products
• Consistently aim to improve sentiment towards Absa in the online space.
• Participate and contribute towards regular SLA meetings with relevant internal stakeholder teams by compiling and providing feedback on escalated queries and process violations.
• Ensure that information and contact details for all relevant support areas are kept up to date and expanded upon
• Make suggestions to the Community Consultant on process optimization based on experience in working with the set out processes and based on issues and gaps identified.
• Track and report on the number and types of escalations as well as timelines to resolve and identify trends
• Assist with the administration of risk and compliance requirements such as social media account password maintenance and archiving of pertinent information

COMPETENCIES 

• Adapting and responding to change
• Working with people
• Analysing
• Applying expertise and technology
• Coping with pressures and setbacks
• Following instructions and procedures
• Delivering results and meeting customer expectations

Essential/Basic Qualifications

• A Grade 12 or an NQF Level 4 equivalent
• Communication Qualification
• 1 year experience in a social media or in a communications role
• Two (2) years experience and understanding of the digital environment
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Qualifications 

• A Diploma or B.Degree  in Communications  or English
• Online Marketing or Social Media Certification
• Three (3) years experience in a financial institution
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

 Apply now

Customer Service and Hosting Manager - Wynberg - 00140808

Primary Location: ZA-Western Cape

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 9 Jan 2014

Description 

To maximise the customer experience by ensuring that continuous quick and efficient service is delivered to all customers through mentoring, coaching and developing tellers, customer services clerks and hosts

RESPONSIBILITIES 

• Create awareness amongst Customer Service and Hosting staff of control measures to prevent theft and fraud
• Ensure that staff are aware and comply with the Code of Banking Practise and Legislation
• Ensure positive branch assurance outcome, ensure adherence to cash limits as well as cash management and control expenditure
• Coach team members on all the processes and controls that they have to execute in their daily work
• Test a sample of activities on a weekly basis to see if control requirements are being adhered to.
• Identify losses due to processing errors or internal fraud in the branch. Escalate to the branch manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
• Remind the team of their compliance requirements
• Schedule new employees for compliance training within the prescribed timelines
• Explain the requirements for Business Continuity to team members
• Make team members aware of all changes to policies, processes and procedures
• Control the retrieval and distribution of information to allow customer service staff to make quick decisions when encountering complex enquiries. Handle escalated enquiries
• Monitor the submission of clear understandable instructions to Group Support Functions to ensure quick response time
• Make use of the Customer Care Process for customer complaints as well as compliments.
• Track the service performance of the branch
• Ensure that staff adhere to Absa's corporate image standards
• Minimise complaints by providing a professional and high quality service to customers
• Ensure that Hosts are skilled and knowledgeable
• Ensure that staff forward leads to maximise sales
• Monitor and control the leads process
• Encourage staff to promote the use of alternative delivery solutions channels to customers
• Implement the prescribed process to ensure the recovery of all fees in terms of the pricing manual
• Perform people management functions, including but not limited to:
o workforce and recruitment demand planning
o recruitment
o talent management and succession planning
o mentoring and coaching
o management of discipline and grievances
o performance development
o reward and recognition management
o training and development
• Review and update the department’s organisation structure and role profiles regularly
• Ensure that Code of Good Practice targets are met
• Ensure satisfactory service delivery and equal distribution of workloads
• Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place

COMPETENCIES 

• Leading and supervising
• Working with people
• Analysing
• Coping with pressure and setbacks
• Planning and organising
• Delivering results and meeting customer expectations

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy

Shift work will be required

Essential/Basic Qualifications

MINIMUM REQUIREMENTS 

• Grade 12 or equivalent NQF level 4 qualification or higher

• Valid driver's license
• Three (3) years working experience in a Banking environment including Customer Services, Teller and Hosting experience
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

PREFERRED REQUIREMENTS 

• Grade 12 with Maths and Accounting or equivalent NQF level 4 qualification or higher
• Relevant Diploma or Degree in Marketing
• Two (2) years experience in a Supervisory position
• FAIS compliant
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

 

Preferred Qualifications 

• Relevant National Diploma or equivalent NQF level 5 qualification or higher

• Two (2) years experience in a Supervisory position
• FAIS compliant
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

Apply now

Development Manager - 00142701

Primary Location: ZA-Gauteng

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 17 Jan 2014

Description 

To optimally support all ABSA applications across all technology infrastructures irrespective of whether the applications are developed in-house or purchased from external parties. This support is critical for business units to function optimally. Establish and implement the necessary frameworks to ensure sustainability of future developed

products.

Key Responsibilities 

• Oversee the activities of the application team to ensure effective delivery of application support.
• Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• Establish and maintain a succession plan for the team.
• Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources.
• Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
• Review and update the department’s organisation structure and role description to ensure that they are fit for purpose and contain all the accountabilities of each team member.
• Motivate to and obtain approval from the Manager: Production Support for any additional headcount for the team.
• Approve leave requests for team members and create leave plan to ensure adequate coverage.
• When required, initiate disciplinary processes for team members calling on support from Human Resources when required.
• Resolve grievances raised by team members and escalate if required.
• Address poor performance of any team member through the formal Performance Accelerator programme and ensure that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that their efforts are recognised.
• Participate in the creation and implementation of Employee Opinion Survey (EOS) actions for the Application Support team.
• Allocate duties to team members to achieve operational targets including prioritisation and work schedules.
• Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
• Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make.
• Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
• Manage departmental budgets including signing off of invoices and quotes within mandate. Escalate out of budgets or items higher than approved mandate to the next level manager.
• Rigorously monitor expenditure against approved budgets and put measures in place to address variances. Continuously identify areas for improved efficiency and reduced cost.
• Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners.
• Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
• Populate balanced scorecards for the specific department on a monthly basis. Work with the team to address shortcomings during next month.
• Participate in the measurement and reporting of internal and external Service Level Agreements on a monthly basis.
• Establish and execute the forums to manage vendor and customers on an ongoing basis
• Manage the adherence to industry standards and best practices
• Manage the conformance to the required level of application software versions according to architectural standards and ensure that the necessary risk and control frameworks are in place to reduce audit findings where possible
• Ensure that staff and other resources comply to all Absa stipulated compliance requirements
• Manage the adherence to Absa internal Security and other standards
• Actively participate in Forums like Enterprise Design Authority (EDA), Technical Architecture Control (TAC) and IRP council to ensure effective management of technology resources
• Provide Management Information Systems (MIS) to ensure optimal execution of the day to day run of the environment
• Monitor the availability of the systems and applications according to agreed Service Level Agreements (SLA) with the business
• Monitoring of key systems and applications and ensure that they are fully integrated into the central management environment
• Manage the analysis of problems to resolution as per the agreed SLA's with the business and action as per the Service Delivery escalation procedure to all relevant stakeholders.
• Escalate issues experienced in the application environment to senior management and business interfacing areas
• Monitor continual assurance of system performance within the business Service Level Agreement and address potential capacity and performance constraints timeously
• Manage the problem and change process to ensure optimal availability of the systems and minimal impact during changes.
• Address issues that can impact the availably of systems and applications, by applying risk management guidelines and ensure that effective controls are in place to identify out of line situations
• Provide leadership in addressing technology support issues
• Manage security and operational risk on the applicable applications in order to prevent unauthorised access to customer information.
• Maintain and monitor the batch schedules and ensure that the applications are available as per service level agreements (SLA).
• Implement agreed Strategic Business Units (SBUs) requirements in connection with their specific systems on topics such as stability, budget, changes and enhancements etc to relevant applications within their area.
• Implement and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) by the delivering of effective business solutions
• Deliver Customer Satisfaction service according to agreed SLA's through the agreed governance framework
• Ensure all internal Production Support processes are defined, documented, defined, maintained and reviewed.
• Monitor the attestation of templates as set out by the SOX categories and other process frameworks, to manage the Production Support area within industry best practices by implementing system
• Design, implement and control operational processes and procedural documentation to ensure optimal delivery of services through segregation of duties
• Continually review processes and procedures e.g. the review of touch points with other Service Delivery areas to eliminate issues that can impact business services
• Ensure conformance to processes in the areas to eliminate problems of non-adherence

Competencies 

• Planning and organising
• Leading and supervising
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Persuading and influencing 
• Presenting and communicating information
• Applying expertise and technology
• Relating and networking

Essential/Basic Qualifications 

• NQF Level 6: B Degree B Degree in relevant technical and management training
• 8 years experience in IT application support or project management
• 5 years experience in leading and managing a team across wide range of technologies and cross functionalities
• 2 years experience in service delivery, change management and problem management on a global level
• 2 years experience in Vendor and SLA management
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

Preferred Qualifications

• BSc Information Systems or B degree in Business Management
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

General

• The appointment will be made in line with the Divisional Employment Equity strategy

Apply now