Social Policy Specialist

Job Title: Social Policy Specialist

Organization: UNICEF

Job no: 566653
Contract type: Fixed Term Appointment
Duty Station: Lusaka
Level: NO-3
Location: Zambia
Categories: Social Policy

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Equity and Inclusion

UNICEF Zambia is a medium-sized Country Office, with just over 100 staff. The Country Programme 2023-2027 promotes the rights of every child and reaches the most disadvantaged children in Zambia. UNICEF works with the Government of the Republic of Zambia to improve social policies and systems, and on the ground to make sure that these systems reach all children, with a particular emphasis on the most vulnerable.

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country's children face while responding to the needs with interventions addressing the multiple causative factors.

To find out more about UNICEF's work in Zambia, please visit https://www.unicef.org/zambia/.

How can you make a difference?

The successful candidate will be responsible for providing technical support to the implementation, monitoring, and evaluation of all stages of social policy programing and related advocacy from strategic planning and formulation to delivery of concrete and sustainable results. This includes programmes aimed at improving (a) public policies to reduce child poverty; (b) social protection coverage and impact on children; (c) the transparency, adequacy, equity and efficiency of child-focused public investments and financial management; and (d) governance, decentralization and accountability measures to increase public participation and the quality, equity and coverage of social services. This encompasses both direct programme work with government and civil society partners as well as linkages and support to teams working on education, health, child protection, water and sanitation, and HIV.

In the Zambia country office Social Policy section, the incumbent of the post will lead the public financial management result area and manage the grants and staff under this output.

Key function, accountabilities, and related duties/tasks

• Improving data on child poverty & vulnerability for increased use for policy and programme action
• Strengthening social protection coverage and impact for children
• Improving use of public financial resources for children
• Strengthening capacity of local governments to plan, budget, consult on and monitor child-focused social services.
• Strengthened advocacy and partnerships for child-sensitive social policy
• UNICEF Programme Management

The detailed Job Description can be viewed by clicking on this link:  23221 Social Policy Specialist Level NO3 .pdf

To qualify as an advocate for every child you will have…

Education

• An advanced university degree in one of the following fields is required: Economics, Public Policy, Social Sciences, International Relations, Political Science, or another relevant technical field.  

Experience

• A minimum of five years of professional work experience in a social policy-related field (public financial management, social protection, data and evidence, research, decentralisation) in government, non-governmental, international, civil society, academic or private sector institutions/organisations is required.  

Experience in programme management-related responsibilities such as project management, grant management, and supervision of technical staff is an asset.

• Experience working in a developing country is considered as a strong asset.
• Background and/or familiarity with emergency is considered as a strong asset.

Language Requirements

• Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

• Nurtures, Leads and Manages People (1)
• Demonstrates Self Awareness and Ethical Awareness (2)
• Works Collaboratively with others (2)
• Builds and Maintains Partnerships (2)
• Innovates and Embraces Change (2)
• Thinks and Acts Strategically (2)
• Drive to achieve impactful results (2)
• Manages ambiguity and complexity (2)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for personnel with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates living with a disability are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 16 Oct 2023 South Africa Standard Time
Deadline: 06 Nov 2023 South Africa Standard Time

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Social Protection M&E Consultancy

Job Title: Social Protection M&E Consultancy, 240 working days

Organization: UNICEF

Job no: 565055
Contract type: Consultant
Duty Station: Lusaka
Level: Consultancy
Location: Zambia
Categories: Social Policy

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 

For every child, protection……

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country's children face, while responding to the needs with interventions addressing the multiple causative factors.

To find out more about UNICEF's work in Zambia, please visit https://unicef.sharepoint.com/sites/ZMB/SitePages/About-us(1).aspx 

How can you make a difference? 

UNICEF seeks to recruit a consultant to support MCDSS to operationalize the performance monitoring framework. Detailed TOR  TOR for the Social Protection M&E Consultancy HR.pdf

To qualify as an advocate for every child you will need to have…  

• Master’s degree in Social Sciences, Social/Public Policy Management, Economics or related social Protection graduate and/or evaluation studies qualifications.
• A minimum of 7 years of professional experience in designing, implementing and managing social protection / familiarity with the Social Cash Transfer programme
• Experience in designing and implementation of M&E frameworks
• Demonstrated expertise and capability in collaborating with Government counterparts.
• Demonstrated ability to deliver quality outputs within strict deadlines, through a proven track record.

For every Child, you demonstrate… 

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS). 

  To view our competency framework, please visit  here. 

 UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check. 

Remarks:  

Only shortlisted candidates will be contacted and advance to the next stage of the selection process. 

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws. 

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts. 

Please remember to express your financial proposals (and/or professional consultancy fees) in Zambia Kwacha.

Advertised: 16 Aug 2023 South Africa Standard Time
Deadline: 25 Aug 2023 South Africa Standard Time

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Social Protection Specialist

Job Title: Social Protection Specialist (IPSA10)

Organization: UNDP

Job Identification: 12957

Location: Lusaka, Zambia

Apply Before: 08/27/2023, 06:59 AM

Job Schedule: Full time

Grade: IPSA-10

Vacancy Type: International Personnel Service Agreement

Practice Area: Inclusive Growth

Bureau: Regional Bureau for Africa

Contract Duration: 1 Year

Education & Work Experience: Master's Degree - 5 year(s) experience OR Bachelor's Degree - 7 year(s) experience

Required Languages: English

Vacancy Timeline: 2 Weeks

Job Description

Background

Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories. 

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks. 

Social protection plays an important role in the fight against poverty and vulnerability in Zambia. The social protection sector in Zambia has grown significantly over the past 6 years, on the back of a comprehensive National Social Protection Policy Framework. Implementation of the Framework has been supported by the UN Joint Programme for Social Protection since 2016. The United Nations Joint Programme on Social Protection (UNJPSP) is currently running in its second phase. The UNJPSP Phase I (2016-2019) supported the operationalization of the NSPP pillars (Protection, Social Assistance, Social Security/Insurance and Livelihood and Empowerment) including the cross-cutting themes (Disability and Nutrition). Phase II (2019-2022) of the programme took a more focused approach with a particular interest in strengthening and integrating the systems underpinning the Social Cash Transfer (SCT) programme to enable them to carry the massively increased caseload and facilitate relevant “Cash Plus” linkages in alignment with the GRZ’s “Integrated Framework of Basic Social Protection”. UNDP recognizes the value of social protection in promoting inclusive, resilient and integrated social policies and programmes. Consequently, UNDP recently joined UNJPSP to complement past and current efforts and add more value to social protection based on its comparative advantages. UNJPSP II was recently extended to 2024 and the 2023-2024 workplan, based on the milestones and challenges of the previous experiences of the partnership, is prioritizing (i) SCT management; (ii) 1000 days social cash transfer pilot; (iii) Disability inclusion; (iv) Coordination; and (v) Social accountability. Out of those UNJPSP priorities, UNDP has been assigned Disability inclusion, Coordination and Graduation. 

Against that background, UNDP therefore seeks to recruit a Social Protection Specialist to facilitate the rolling out and implementation of the above assigned roles within the UNJPSP framework. The Social Protection Specialist will work closely with the Strategy and Policy Unit on analytical works, specifically focus on the three roles assigned to UNDP, i.e., disability inclusion, coordination and graduation. On disability, the Social Protection Specialist is expected to strengthen capacities of ZAPD in leadership and mainstreaming for disability inclusion in government planning, budgeting and monitoring and evaluation processes; communications and advocacy; and enhancing employability among PWDs. On coordination, the Social Protection Specialist will support the MCDSS to strengthen its coordination functions for the Human and Social Development Cluster of the 8NDP and for the National Social Protection Policy (NSPP). The Social Protection Specialist is also expected to collaborate with other agencies within the UNJPSP to building evidence for and programming towards graduation. Beyond the UNJPSP, the Social Protection Specialist will explore other possible areas of collaboration that UNDP can make a difference such as inclusive growth, resilience, local governance, social justice and economic empowerment.

Duties and Responsibilities

Policy Positioning and Representation:

• Provide substantive inputs in the process of deepening UNDP involvement in the social protection space within the UNJPSP; 
• Conduct research and analysis and draft materials to support mobilizing, fostering and strengthening strategic partnerships with UN entities, donors, GRZ, organizations of persons with disabilities (OPDs), academia, private sector, civil society networks and other relevant stakeholders;
• Support team’s engagement in UN interagency coordination in social protection, socio-economic inclusion, resilience building and disability inclusion by providing research insights;
• Promote a better integration of social protection policy with the country’s social and economic policies; 
• Explore new avenues and opportunities for programme expansion and resource mobilization; 
• Represent UNDP in policy forum, dialogues and events on social protection and inclusive growth. 

Capacity building and technical support: 

• Strengthen coordination functions of MCDSS for the Human and Social Development Cluster and for the NSPP; 
• Support implementation of the coordination strategy (including material support to the coordination unit);
• Support the development of ZAPD Strategic Plan;
• Provide technical support to the development of disability mainstreaming guidelines;
• Provide a periodic review on the status of disability inclusion in Zambia;
• Strengthen participation of ZAPD and Organisations of Persons with disabilities in pre national budget consultations and post budget analysis, national planning and Monitoring and Evaluation processes;
• Conduct capacity assessment on OPDs and ZAPD staff;
• Support capacity building of the National Trust Fund for Persons with Disabilities (NTFPD) in business and entrepreneurial skills;
• Support mentorship training for CSOs and OPDs.
   

Policy Research and Development:

• Support research on disability inclusion and empowerment to inform advocacy, development policy and programmes;
• Support research on graduation pathways for SCT programme;
• Explore graduation models and share best practices from across the globe to inform GRZ’s policy thrust on graduating beneficiaries from various programmes;
• Conduct analysis of disaggregated data, case evidence and research findings to distill relevant lessons from projects and programmes to support policy development and innovation; 
• Review and assess policies in disability and social protection with the objective to identify gaps and opportunities for development of new policies and to guide the overall team priorities and workplans.
   

Programme Support and Policy Advice:

• Conduct relevant analysis and guidance and prepare initial drafts of technical policy advice and programme support documents for UNDP interventions within and beyond the UNJPSP framework;
• Support government line ministries in integrating policy advice in social protection and socio-economic inclusion and empowerment programmes; 
• Incorporate gender equality, disability inclusion, youth inclusion and human rights’-based approach in policy and programming work;
• Develop policy initiatives for different contexts on key emerging policy agendas related to social protection and disability; and 
• Support the quality assurance of policy services and foster policy innovation in social protection, disability inclusion and socio-economic inclusion by reviewing lessons learned and evaluations to enhance programme delivery;
• Promote livelihood enterprise support for PWDs across the relevant UNDP-Zambia programme support areas (Environment, Energy and Climate Change; Gender; and Inclusive Growth). 

Institutional Arrangement

The Social Protection Specialist works under the direct supervision of the Deputy Resident Representative and in close collaboration with the Strategic Policy Unit (SPU) and the Inclusive Growth and SDG acceleration Unit.  

Competencies
 CORE

• Achieve Results: LEVEL 3: Set and align challenging, achievable objectives for multiple projects, have lasting impact 
• Think Innovatively: LEVEL 3: Proactively mitigate potential risks, develop new ideas to solve complex problems 
• Learn Continuously: LEVEL 3: Create and act on opportunities to expand horizons, diversify experiences
• Adapt with Agility: LEVEL 3: Proactively initiate and champion change, manage multiple competing demands 
• Act with Determination:  LEVEL 3: Think beyond immediate task/barriers and take action to achieve greater results
• Engage and Partner: LEVEL 3: Political savvy, navigate complex landscape, champion inter-agency collaboration
• Enable Diversity and Inclusion: LEVEL 3: Appreciate benefits of diverse workforce and champion inclusivity 

Cross Functional & Technical Competencies  

Business Direction & Strategy: Strategic Thinking              

• Ability to develop effective strategies and prioritized plans in line with UNDP’s objectives, based on the systemic analysis of challenges, potential risks and opportunities; linking the vision to reality on the ground, and creating tangible solutions;
• Ability to leverage learning from a variety of sources to anticipate and respond to future trends; to demonstrate foresight in order to model what future developments and possible ways forward look like for UNDP.

Business Direction & Strategy: System Thinking  

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system

Business Development: Knowledge Facilitation   

• Ability to animate individuals and communities of contributors to participate and share, particularly externally

Business Management: Project Management      

• Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve specific goals

Business Management: Communication 

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience 
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels

Partnership management: Relationship Management      

• Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding 

Required Skills and Experience

Education:

• Master's degree, in development studies, development economics, sustainable development, or other related field;
• Bachelor's degree in relevant field with additional 2 years of qualifying experience will be given due consideration in lieu of advanced university degree.

Experience:

• Minimum 5 years (with Master's degree) or 7 years (with Bachelor's degree) experience with increasing responsibility in the area of social protection, policy development and social protection in public (national or multilateral, including UN) or private sector (academia, non-governmental sector, corporate); 
• Demonstrated experience in providing policy advice on integrated social protection systems and developing tools and methodology to support countries in their implementation of the SDGs;
• Familiarity with debate on social protection and disability inclusion, legal and policy reform in Zambia, ability to identify coordination challenges and elaborate proposals for effective institutional reform in the sector;
• Knowledge and experience of organizational capacity development, results-based monitoring, including the generation and analysis of survey data;
• Knowledge and experience in mainstreaming cross-cutting issues, particularly disability, in sector policies, plans and programmes, including at national and sub-national levels;
• Knowledge and relevance of experience in supporting, advising, and guiding the implementation of complex, multi-stakeholder projects in social protection;
• Prior experience of working on Social Protection in other African countries is an added advantage.

Language Requirement:

• Proficiency in English.
• Knowledge of any other UN language/Local language of the duty station.

Disclaimer

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Required Skills

Partnership Management

Partnership Management

Project Management

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Knowledge Management Intern

Job Title: Knowledge Management Intern

Organization: UNDP

Location: Lusaka, Zambia

Application Deadline : 25-Jul-23 (Midnight New York, USA)

Job Category : Sustainable Development and Poverty Reduction

Type of Contract : Internship

Post Level : Intern

Languages Required : English  

Starting Date : (date when the selected candidate is expected to start) 01-Sep-2023

Duration of Initial Contract : 6 month

Expected Duration of Assignment : 6 month

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

 

Background

Background and Organizational Context Orgqnizational Context: Under the guidance of the Deputy Resident Representative and direct supervision of the Head of Governance and Gender Unit, the Knowledge Management Intern is responsible for ensuring that the Governance and Gender Unit Cluster has structured documentation for all projects (closed, ongoing, new) on the UNDP SharePoint and other tasks assigned to him/her. In close collaboration with the Governance and Gender Programme Analyst, Programme Associate and the Monitoring and Evaluation Analyst, the intern will undertake the following tasks: Summary of Key Functions: Support development of documentation of all projects in line with the POPP Ensure documentation of all knowledge products. Support to the organization of events (in-person and online). Support to team’s communication and advocacy efforts by drafting social media content; designing visuals, drafting presentations etc. Support to conducting research on thematic areas relevant for the governance and gender portfolio to inform programme design and development of concept notes. Develop contact list for key partners (government, private sector, civil society and other international partners). Provide support to programme monitoring activities, including on-line monitoring tools. Psition Purpose The objective of the position is to support the CO's Governance and Gender Unit to ensure adequate knowledge management in line with various UNDP frameworks on digital and the POPP.  The intern position will contribute to overall improvement in the documentation of various reference documents, support coordination in the storage of documents, and promotion of digital tools to enhance knowledge management.

Duties and Responsibilities

Structured documentation for all projects (closed, ongoing, new) on the UNDP SharePoint and other tasks: Support the full compliance of documentation of programme documents in line with UN/UNDP rules, regulations, policies and strategies to ensure effective programme management. Support to the organization of events (in-person and online). Support to team’s communication and advocacy efforts by drafting social media content; designing visuals, drafting presentations etc. Support to conducting research on thematic areas relevant for the governance and gender portfolio to inform programme design and development of concept notes. Develop contact list for key partners (government, private sector, civil society and other international partners). Provide support to programme monitoring activities, including on-line monitoring tools.         2. Support communication of programme results, visibility of interventions: Work with UNDP Communications Team to ensure visibility of interventions implemented in in participation with government and other stakeholders.  Support the development of talking points, briefing packs and other information products for the governance and gender cluster.          3. Alternate in facilitation of knowledge building and knowledge sharing in the CO focusing on achievement of the following results: Trainings conducted for the Governance and Gender Unit Staff. Synthesis of lessons learnt and best practices in Knowledge Management Sound contributions to knowledge networks and communities of practice.

Competencies

Expected Demonstration of Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical Competencies Thematic Area Name Definition Knowledge Management and Learning   Build Capability Promotes a knowledge sharing and learning culture in the office In-depth knowledge on development issues Ability to advocate and provide policy advice Actively works towards continuing personal learning and development in one or more Practice Areas, acts on learning plan and applies newly acquired skills Development and Operational Effectiveness   Manage Performance and Ensure Accountability Ability to implement strategic planning, results-based management and reporting Ability to introduce and implement strategic procurement, contract and sourcing strategy Ability to implement new systems (business side), and affect staff behavioral/ attitudinal change Management and Leadership   Build an Enabling Workplace Focuses on impact and result for the client and responds positively to feedback Consistently approaches work with energy and a positive, constructive attitude  Builds strong relationships with clients and external actors Remains calm, in control and good humored even under pressure Demonstrates openness to change and ability to manage complexities   Keywords Not be afraid to take decision and action when and as needed Be authentic and transparent, act with integrity Be accessible and available

Required Skills and Experience

Education (a) Must be enrolled in a in an undergraduate or equivalent degree programme (such as a bachelors, or master’s programme); (b) Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent); (c) Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must be available to start the internship; (d) Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program Experience, Knowledge, and Skills   Previous related work experience in research and communication would be an asset but is not required. Experience with organization of events, social media and graphic design would be an asset. OTHER: Knowledge in the usage of computers and office software packages (MS Word, Excel, etc) and advance knowledge of web-based management systems is an asset

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Project Concern International (PCI) Careers: Technology and Information System Project Manager -- Zambia

Tracking Code

608-566

Job Description

PCI Zambia

The PCI Zambia program currently has a growing portfolio of projects utilizing technology-based solutions to both advance programmatic goals as well as enhancing the efficiency and quality of programmatic data collection and management. These include developing and/or deploying a centralized M&E database for program results management, an OVC case management system, a community follow-up system to improve retention and adherence in HIV services, and a system to track village savings and loans data as part of PCI’s Women Empowered (WE) program. Additionally, PCI/Zambia is currently funded to support several information systems projects in close collaboration with the Ministry of Health. These include planning and supporting the implementation of existing solutions in Zambia at ZDF sites, ensuring that they are adapted to the PCI/Z context at the service delivery level, and ensuring infrastructure, resources, and processes are in place to enable successful implementation; these include a national electronic lab information system to be implemented at ZDF laboratories and ART sites, an electronic Logistics Management Information systems to improve supply chain management at ZDF sites, and piloting and rolling out SmartCare lite to enhance tracking of newly diagnosed HIV+ individuals into HIV care and treatment. PCI/Z has furthermore been funded to develop an electronic cervical cancer information management system (eCCIMS) that can meet the requirements of the national MOH cervical cancer program and can be successfully rolled out to cervical cancer service delivery sites and transitioned to the Ministry of Health.

The Project Manager (PM) for Technology and Information Systems serves as the primary point of contact at the country level for the planning and managing of these various activities that utilize technology to support project goals, including service delivery, data collection and reporting. The PM is responsible for the planning and day to day management of technology-related projects on time, on budget and within specifications. Project Manager performs a variety of tasks including coordinating all resources and stakeholders, managing vendors, developing and overseeing project plans, setting deadlines, assigning responsibilities, monitoring, summarizing and communicating the progress of the project. The PM may be involved in selected activities to program specific software or applications alterations to meet program needs. The PM analyzes and prepares requirements, change requests and project documents. This is both a technical and people oriented position, helping the organization transition as smoothly as possible to effective use of technology to support programmatic goals.

 Reports to: Project Director, works closely with M&E Manager, IT Manager, and other key staff

Key Responsibilities:

• In collaboration with the International Office (IO) Information systems counterparts, leads and/or facilitates requirements gathering for new or existing project activities that incorporate a technology component to support project goals
• Coordinates with IO counterparts, including Information systems governance body (Project Information Management Systems Committee) and Global ICT Team, to ensure that proposed and implemented technology systems and processes are in line with IO guidance
• Develop project plans and budgets in order to accomplish the project’s goals within constraints such as time, cost and agreed quality standards
• Serves as system administrator for various technology platforms and provides backstopping support to ensure that the user-to-technology interface is as smooth as possible.
• Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly for any data collected through technology platforms.
• Using existing or acquired knowledge and skills in key technology platforms commonly used by PCI programs, such as CommCare for mobile data collection, to be able to oversee deployment of such systems, including troubleshooting, quality assurance, and system support for specific modules / applications
• Develop and manage user trainings and technical assistance, with a focus on aiding the organization master technology key to achieving the program goals.
• Manage relevant technology related hardware, including mobile devices, to include software updates, inventory management

• Coordinate the communication and coordination of internal and external stakeholders and actors, including PCI IO and field staff, vendors, external partners including host country government and other implementing partners, with a specific focus on roles and responsibilities, workplan management, etc.
• Ensure that appropriate documentation is current and accessible to various stakeholders (e.g. users guides, technical documentation of systems, documentation of challenges and lessons learned)
• Applies agile and adaptive project management to analyze challenges, assess risks and iterate implementation plans
• Evaluate deliverables prepared by the vendor and internal PCI team members to make sure the work meets requirements and maintains a high level of quality
• Regularly monitor and report on the progress of a project to all stakeholders
• Serves as a field member of the IO PIMS Committee, to implement technical support in line with PIMS guidance as well as develop / review PIMS guidance documents to ensure that they are appropriate and useful in the field

Position Parameters/Special Responsibilities Required:

Requires travel to field/service delivery sites, which may include remote areas of Zambia

Required qualifications:

Education

• Minimum of Bachelor’s degree in Information technology, computer science or a related field is required 

• Project management certificates is preferred

 Skills and Experience

• Minimum of five years of professional experience leading IT projects (ICT, informatics, database development),
• At least five years’ professional experience working in a project management role/capacity, including using agile and adaptive management approach.
• Demonstrated skills in all areas of ICT, M&E and knowledge management
• Hands-on experience with developing software requirements and specifications, as well as systems architecture.
• Ability and proven experience transferring knowledge through formal and informal training
• Highly organized and able to organize the work of others
• Flexible and adaptable, able to problem solve
• Previous experience working in developing countries
• Strong interpersonal, communication, and organizational skills, with excellent written English Willingness to travel and work in difficult environments

Desired qualifications:

• Five or more years of experience leading ICT and M&E systems
• Experience deploying mobile technology, particularly mobile data collection applications
• Experience working with Zambian Ministry of Health or NGOs
• Understanding and experience in working in environments with limited infrastructure, including alternative connectivity or power options
• Experience working with USAID or other USG funded projects

NOTE: Only shortlisted candidates will be contacted.

Job Location

Lusaka, Zambia

Position Type

Full-Time/Regular

Click to apply

Monitoring & Evaluation Specialist, Society for Family Health, Zambia (Global Health Corps Fellowship)

About: Society for Family Health (SFH) is a Zambian Trust, affiliated with the international NGO, Population Services International, and is a leading social marketing organization in Zambia, employing over 300 staff members in 16 offices around Zambia. SFH creates demand for essential health products and services by using private sector marketing techniques and innovative communications campaigns to motivate positive changes in health behavior. On the supply side, SFH works with the commercial sector to increase the availability of these products and services at prices that are affordable to at-risk populations. In Zambia, SFH social markets products and services for family planning, maternal and child health, and the prevention of AIDS and malaria.

  

Position Overview: The M&E Specialist will support database and tool development under the supervision of the Research, Monitoring & Evaluation Manager. The M&E Unit supports the Programs teams in improving data collection, analysis, and learning activities to help ensure accountability and efficiency from start to finish for all programs and projects, both new and established throughout SFH. The Specialist may be assigned to focus on specific grants or projects that have the greatest need for database tools that can track service provision to beneficiaries over time as well as the location of clients by decimal GPS coordinates. Such databases must respond to all information requirements of the concerned program and should be able to generate useful and accurate reports.

Additionally, s/he may be asked to create other data collection and management tools as assigned by the Head- R, M&E Manager or the Director Health Services.

Responsibilities:
1) System Development

• Assist M&E Manager in clarifying project information needs of Program staff based on observed and reported use of information
• Support project/program staff on ways to properly document, organize and capture program progress
• Identify strengths and weaknesses in existing data collection and management systems and propose solutions in cooperation with the M&E Manager

2) Data Management and Analysis

• Construct Microsoft Access databases and other data collection tools and revise them under the supervision of the Head R, M&E Manager
• Pilot tools in collaboration with Program staff and assess their compatibility with field conditions to ensure tools are as user friendly yet powerful as possible
• Ensure that data queries are addressed in an accurate and timely manner

3) Capacity Building – Train Program and M&E staff in operation of drafted tools as necessary

4) Implementation of other new innovations that the volunteer feels are going to help the organization in terms of data management and safety

Required Skills and Experience:

• University courses in information technology, computer science, data management or other relevant academic background
• Strong quantitative analytical skills
• Ability to read, write and understand English
• Strong interpersonal and communication skills
• Detail-oriented and flexible 

Preferred Skills and Experience:

• Master’s Degree in Public Health, Statistics, or other related field
• Demonstrated ability to create innovative databases in MS Access and Excel. Ability to work in Visual Basic an advantage.
• Monitoring and Evaluation experience
• Experience living or working in low-resource environments
• Experience with donor funded organizations
• Ability to read, write and understand Nyanja

Living Conditions: Fellows will be provided with housing, health insurance and a living stipend of $650/month. Fellows will receive an award of $1500 upon successful completion of the fellowship year. Flights to and from the placement site and all other costs associated with GHC programming are included, including $600 in professional development funds.

*Note: the living stipend and completion award may be paid out in USD or local currency, as determined by the placement organization.

To apply to this position click here: http://ghcorps.org/fellows/apply/application/

Z04-USA: Communication Specialist, Society for Family Health, Zambia (Global Health Corps Fellowship)

About: Society for Family Health (SFH) is a Zambian Trust, affiliated with the international NGO, Population Services International, and a leading social marketing organization in Zambia, employing over 300 staff members in 16 offices around Zambia. SFH creates demand for essential health products and services by using private sector marketing techniques and innovative communications campaigns to motivate positive changes in health behavior. On the supply side, SFH works with the commercial sector to increase the availability of these products and services at prices that are affordable to at-risk populations. In Zambia, SFH social markets products and services for family planning, maternal and child health, and the prevention of AIDS and malaria.

Position Overview: The Communications Specialist will be responsible for the implementation of the communications strategy and the overall strategy development and management. The Specialist will work closely with the program and regional/platform managers in the management of both service/product brands including SFH. The Specialist will be in charge of training, communications and ensuring quality assurance in the promotion of all the brands. Providing support and oversight for the regions/platforms and setting standards in the involvement of the organization in provincial task forces and Ministry Technical Working Groups (TWGs), will be an integral part of this position.

Responsibilities: 

• Support the development, implementation and management of the Communications & Marketing Strategy
• Organize training and communications for the management of the organization’s image
• Regularly liaise with and assist the Regional and Platform Managers in communications strategizing
• Ensure quality assurance in the promotion of SFH’s products and services
• Establish and maintain a standard for the organization’s involvement in provincial task forces and TWGs
• Maintain communication with key contact points
• Other tasks as assigned

Required Skills and Experience: 

• Professional experience in communication and advocacy work, ideally in public health
• Excellent communication and writing skills
• Able to liaise with other programs and document organization successes
• Innovative in designing communication materials
• Good liaison skills and be able to represent the organization in various internal and external work groups

Preferred Skills and Experience: 

• Experience building the capacity of government ministries in the development and implementation of national communications strategies
• Experience managing others
• Experience in the areas of Communication and Advocacy, especially in program/marketing/communication strategy development
• Experience and knowledge of international development and issues surrounding key health areas of family planning, maternal child health, HIV, and malaria
• Developing country experience
• BA in communications, public health, or a related field 

Living Conditions: Fellows will be provided with housing, health insurance and a living stipend of $650/month. Fellows will receive an award of $1500 upon successful completion of the fellowship year. Flights to and from the placement site and all other costs associated with GHC programming are included, including $600 in professional development funds.

*Note: the living stipend and completion award may be paid out in USD or local currency, as determined by the placement organization.

To apply to this position click here: http://ghcorps.org/fellows/apply/application/

Program Operations Director, Zambia

Organization Profile:

Room to Read seeks to transform the lives of millions of children in developing countries by focusing on literacy and gender equality in education. Working in collaboration with local communities, partner organizations and governments, we develop literacy skills and a habit of reading among primary school children, and support girls to complete secondary school with the relevant life skills to succeed in school and beyond.

We are non-governmental, non-religious and work with many local NGOs and community based organizations to implement our programs. We currently work in Bangladesh, Cambodia, India, Laos, Nepal, South Africa, Sri Lanka, Tanzania, Vietnam, and Zambia – countries with a desperate lack of resources to educate their children. Since our inception, Room to Read’s worldwide team has impacted over 7.8 million children by constructing more than 1,700 schools, establishing over 16,000 libraries, publishing 882 new children’s book titles in 27 local languages, and reaching over 25,000 girls through our Girls’ Education program.

Room to Read has an annual budget of approximately US$43.7 million and our global staff numbers over 600. Our global headquarters is located in San Francisco, and we have smaller fundraising offices in Delhi, New York, Hong Kong, London, Mumbai, Sydney, and Tokyo. We have an Asia Regional Office located in New Delhi and program offices in Colombo, Dar es Salaam, Dhaka, Hanoi, Ho Chi Minh City, Kathmandu, Lusaka, New Delhi, Pretoria, Phnom Penh, and Vientiane.

Position Overview:

The Program Operations Director (“POD”) is a senior management Country Office position primarily responsible for providing program operations support and oversight and ensuring timely and effective implementation of Room to Read’s Literacy and Girls’ Education Programs. The Program Operations Director will oversee the implementation, coordination, development, reporting and expansion of our current and prospective Programs and Administrative work. The position reports directly to the Country Director and directly supervises the Administration unit and Field Manager(s). The POD also works in close collaboration with the Literacy Director, who is responsible for country-wide Literacy program design, technical support and oversight. Regular travel to all geographical areas where Room to Read works in Zambia is required.

Duties & Responsibilities:

Management and Coordination

• Directs and ensures efficient, effective and timely management of all program implementation, budgeting and internal controls per the design created by the technical programs staff.
• Supervises, coaches and mentors the Field Manager(s) who are responsible for overseeing the implementation of program activities in specified geographical areas, including budgeting, scheduling, reporting and other project implementation related tasks for their assigned schools.
• Facilitates communication between the technical team at the Country Office level and the field level implementation team, and ensures utilization of research, monitoring and evaluation data to inform implementation.
• Collaborates with Human Resources to handle recruitment and training of staff according to need.
• Prepares terms of agreement for outside consultants and oversees the non-technical aspects of their work.
• Serves as a member of the Country Office Management team, which provides overall support and direction for the work of Room to Read in country.
• Participates in any other activities which may be required to be undertaken to fulfill the objectives of the organization.

Program Implementation and Monitoring

• Develops Country Office program implementation calendar and budgeting processes in coordination with Field Managers, Programs staff, and Finance staff.
• Plans, coordinates, and documents site selection activities and tracks potential sites for future expansion.
• Coordinates with Finance team to ensure accurate oversight of budgets and spending, and supports monthly and quarterly budget forecasts.
• Coordinates and leads monthly and quarterly planning of program implementation activities.
• Coordinates and provides leadership over procurement, inventory management, and distribution.
• Collaborates with the Programs and Research, Monitoring and Evaluation (RM&E) team to support RM&E of all programs.
• Visits project sites to support and supervise program implementation.

Planning, Reporting and Documentation

• Leads the preparation of the annual plan, budget, implementation calendar, and other annual plan documents.
• Responsible for timely monthly and quarterly updates and reports on the status of implementation to the Country Management Team and Regional and Global Offices.
• Oversees and facilitates timely completion of Global Systems Database (“GSD”) data-entry and other donor reporting to relevant Country, Regional and Global Office staff.
• Ensures that organizational, governmental and donor reports are high quality and provided on a timely basis.
• Identifies, tracks and documents program trends, lessons learned and best practices and reports to Country Office Program technical staff to consider in improving program designs.

External Coordination and Networking

• Represents Room to Read at relevant meetings and assists in planning and hosting donor visits.
• Develops and manages relationships with government, NGOs and appropriate educational bodies as related to program implementation.
• Ensures government approval and legal compliance of Room to Read programs implemented directly or through NGO partners.
• Prepares annual or multi-year project permission and fund release documents, as appropriate, to obtain permission from the NGO affairs bureau, Directorate of Primary Education and/or other government bodies both at the national and district level.
• Explores shared-learning and networking opportunities.

Qualifications:

Required:  

• Master’s degree in Business, Management or other related field, or equivalent experience
• Minimum of 10 years of professional experience, including a minimum of 3 years working in a senior managerial role
• A working knowledge and understanding of project management methodology and software
• Strong planning, budgetary, supervising, and project implementation skills
• Ability to travel regularly to project sites and Province or District offices throughout the Country
• Strong English verbal and written communication skills
• Proven track record of achieving results
• Direct and indirect project implementation experience
• Prior success working closely and building relationships with diverse groups of people
• Ability to juggle multiple priorities simultaneously and take initiative

Preferred:

• Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
• Prior experience in a fast-paced, growth-oriented global or regional organization
• Prior experience living and/or working in rural areas
• Prior experience working with schools, teachers, administrators and government officials

To be successful as a member of the Room to Read team, you will also:

• Have a passion for our mission and a strong desire to impact an up-and-coming non-profit organization
• Be an innovative and creative thinker – you are not afraid to try something new and inspire others to do so
• Have a very high level of personal and professional integrity and trustworthiness
• Have a strong work ethic, take initiative, and require minimal direction
• Work well independently as well as part of a team
• Thrive in a fast-paced and fun environment

Compensation:

The salary range for this position will be determined based upon the experience of the candidate hired. Health and retirement benefits are also provided. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through the lifelong gift of education.

Application Procedure:

Please submit your resume and cover letter by email (no calls, faxes, or drop-ins, please)  .pola@roomtoread.org with Program Operations Director in the subject line. Due to the anticipated high volume of applicant response, only shortlisted applicants will be contacted.

Room to Read is an equal opportunity employer committed to identify and developing the skills and leadership of people from diverse background.