Project Concern International (PCI) Careers: Technology and Information System Project Manager -- Zambia

Tracking Code

608-566

Job Description

PCI Zambia

The PCI Zambia program currently has a growing portfolio of projects utilizing technology-based solutions to both advance programmatic goals as well as enhancing the efficiency and quality of programmatic data collection and management. These include developing and/or deploying a centralized M&E database for program results management, an OVC case management system, a community follow-up system to improve retention and adherence in HIV services, and a system to track village savings and loans data as part of PCI’s Women Empowered (WE) program. Additionally, PCI/Zambia is currently funded to support several information systems projects in close collaboration with the Ministry of Health. These include planning and supporting the implementation of existing solutions in Zambia at ZDF sites, ensuring that they are adapted to the PCI/Z context at the service delivery level, and ensuring infrastructure, resources, and processes are in place to enable successful implementation; these include a national electronic lab information system to be implemented at ZDF laboratories and ART sites, an electronic Logistics Management Information systems to improve supply chain management at ZDF sites, and piloting and rolling out SmartCare lite to enhance tracking of newly diagnosed HIV+ individuals into HIV care and treatment. PCI/Z has furthermore been funded to develop an electronic cervical cancer information management system (eCCIMS) that can meet the requirements of the national MOH cervical cancer program and can be successfully rolled out to cervical cancer service delivery sites and transitioned to the Ministry of Health.

The Project Manager (PM) for Technology and Information Systems serves as the primary point of contact at the country level for the planning and managing of these various activities that utilize technology to support project goals, including service delivery, data collection and reporting. The PM is responsible for the planning and day to day management of technology-related projects on time, on budget and within specifications. Project Manager performs a variety of tasks including coordinating all resources and stakeholders, managing vendors, developing and overseeing project plans, setting deadlines, assigning responsibilities, monitoring, summarizing and communicating the progress of the project. The PM may be involved in selected activities to program specific software or applications alterations to meet program needs. The PM analyzes and prepares requirements, change requests and project documents. This is both a technical and people oriented position, helping the organization transition as smoothly as possible to effective use of technology to support programmatic goals.

 Reports to: Project Director, works closely with M&E Manager, IT Manager, and other key staff

Key Responsibilities:

• In collaboration with the International Office (IO) Information systems counterparts, leads and/or facilitates requirements gathering for new or existing project activities that incorporate a technology component to support project goals
• Coordinates with IO counterparts, including Information systems governance body (Project Information Management Systems Committee) and Global ICT Team, to ensure that proposed and implemented technology systems and processes are in line with IO guidance
• Develop project plans and budgets in order to accomplish the project’s goals within constraints such as time, cost and agreed quality standards
• Serves as system administrator for various technology platforms and provides backstopping support to ensure that the user-to-technology interface is as smooth as possible.
• Ensuring that storage, archiving, back-up and recovery procedures are functioning correctly for any data collected through technology platforms.
• Using existing or acquired knowledge and skills in key technology platforms commonly used by PCI programs, such as CommCare for mobile data collection, to be able to oversee deployment of such systems, including troubleshooting, quality assurance, and system support for specific modules / applications
• Develop and manage user trainings and technical assistance, with a focus on aiding the organization master technology key to achieving the program goals.
• Manage relevant technology related hardware, including mobile devices, to include software updates, inventory management

• Coordinate the communication and coordination of internal and external stakeholders and actors, including PCI IO and field staff, vendors, external partners including host country government and other implementing partners, with a specific focus on roles and responsibilities, workplan management, etc.
• Ensure that appropriate documentation is current and accessible to various stakeholders (e.g. users guides, technical documentation of systems, documentation of challenges and lessons learned)
• Applies agile and adaptive project management to analyze challenges, assess risks and iterate implementation plans
• Evaluate deliverables prepared by the vendor and internal PCI team members to make sure the work meets requirements and maintains a high level of quality
• Regularly monitor and report on the progress of a project to all stakeholders
• Serves as a field member of the IO PIMS Committee, to implement technical support in line with PIMS guidance as well as develop / review PIMS guidance documents to ensure that they are appropriate and useful in the field

Position Parameters/Special Responsibilities Required:

Requires travel to field/service delivery sites, which may include remote areas of Zambia

Required qualifications:

Education

• Minimum of Bachelor’s degree in Information technology, computer science or a related field is required 

• Project management certificates is preferred

 Skills and Experience

• Minimum of five years of professional experience leading IT projects (ICT, informatics, database development),
• At least five years’ professional experience working in a project management role/capacity, including using agile and adaptive management approach.
• Demonstrated skills in all areas of ICT, M&E and knowledge management
• Hands-on experience with developing software requirements and specifications, as well as systems architecture.
• Ability and proven experience transferring knowledge through formal and informal training
• Highly organized and able to organize the work of others
• Flexible and adaptable, able to problem solve
• Previous experience working in developing countries
• Strong interpersonal, communication, and organizational skills, with excellent written English Willingness to travel and work in difficult environments

Desired qualifications:

• Five or more years of experience leading ICT and M&E systems
• Experience deploying mobile technology, particularly mobile data collection applications
• Experience working with Zambian Ministry of Health or NGOs
• Understanding and experience in working in environments with limited infrastructure, including alternative connectivity or power options
• Experience working with USAID or other USG funded projects

NOTE: Only shortlisted candidates will be contacted.

Job Location

Lusaka, Zambia

Position Type

Full-Time/Regular

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Project Concern International (PCI) Careers: Program Quality Manager -- Botswana

Tracking Code

611-566

Job Description

Please Note: This is an international recruitment and open to expatriates, third country nationals and Botswana nationals.

The Program Quality Manager (PQM) will support the USAID-funded “Botswana Comprehensive Care and Support for OVC” program. The PQM will be an experienced program manager with overall responsibility to support the development and implementation of a program quality management system with an emphasis on: 1) Quality assurance systems that facilitate quality program implementation, according to defined standards, and utilization of program data to guide decision making and quality improvement; 2) Effective project management processes and tools to support efficient and coordinated project execution; and 3) Documentation and dissemination of project approaches and achievements to facilitate applied learning internally and externally. The PQM will support the Chief of Party to work closely with and link diverse internal stakeholders and functions together with the explicit goal of ensuring the quality and effectiveness of the program. The PQM will contribute to the development of the structures, processes and tools to promote data-driven adaptive management, and will strengthen the capacity and culture of PCI to capture, share and apply learning to continuously improve the program.

This position will be based in Gaborone, Botswana. Contract term will be two years, with the possibility of extension.

Key Duties & Responsibilities:

Responsibility Area: Quality Assurance & Improvement

• Coordinate the development & implementation of a quality assurance plan that outlines the project’s specific approach to quality assurance, control and improvement
• Contribute to the development of a performance management framework and project-specific monitoring & evaluation indicators, processes and tools with the explicit goal of ensuring the quality and effectiveness of programs
• Help develop and institutionalize an internal communication & reporting system that regularly captures and presents relevant performance-related information to decision makers to inform management and technical approach. Work with the M&E team to ensure that the project collects and analyses the data required to produce this information, even if not required for donor reporting.
• Coordinate and/or facilitate training for managers, supervisors and partners on quality standards for all project interventions, ensuring they understand & can utilize quality standards as guidelines for day-to-day implementation, to carry out supportive supervision or conduct service level assessments.
• Coordinate and/or facilitate site visits to observe the quality of service delivery and implementation at site level.
• Support the Chief of Party to triangulate project data and project team observations and feedback to identify trends, issues, potential learnings, gaps or other findings related to program quality. Help develop & present tailored information products to decision makers, the project team and partners. Support decisions makers to review program data and develop and communicate concrete action plans to address quality issues.
• Coordinate and help facilitate quarterly and annual program reviews and planning workshops. Effectively link, integrate and harmonize project activity plans with M&E, quality assurance and LKM activities to ensure improved efficiency, coordination and synergies.

Responsibility Area: Project Management Systems & Support

• Contribute to the development and maintenance of a suite of project management tools and a project management plan to support the effective coordination, execution & monitoring of project tasks, activities, and workplans across team members, partners, and operational functions.
• Support the Chief of Party to monitor the progress of activity execution, schedule, burn rate and budget utilization in accordance with project work plan, budget, and donor requirements and assist in the resolution of technical and operational issues that are contributing to schedule delays, under/overspending, scope creep, or other inefficiencies to execution of the project workplan.

Responsibility Area: Learning & Knowledge Management

• Coordinate, help compile, help write and/or edit high quality, on-time and complete donor reports that convey accurate data on project performance and meaningful analysis and presentation of project achievements, challenges, lessons learned, and concrete improvements made and observed.
• Facilitate a dialogue with project staff, partners, and other key stakeholders at PCI’s International Office (IO) to develop a project learning agenda and documentation and dissemination plan.
• Coordinate and support the process of capturing, documenting, packaging and disseminating relevant and useful project information through various mediums (reports, abstracts, case studies, success stories, best practice briefs, newsletters, knowledge sharing events, etc.), ensuring a high level of coordination & collaboration with various stakeholders to ensure the quality of project documentation.
• Regularly disseminate information and learning on project achievements and learning within PCI, both in Botswana and to PCI globally through project level and institutional knowledge sharing platforms. Pursue opportunities and support efforts to disseminate learning externally.
• Strengthen the capacity of PCI staff and partners to plan and implement LKM activities, and implement activities that effectively capture and share staff knowledge and experiences, in order to promote a culture of reflection, sharing and application of learning.
• Work with IT to strengthen PCI/Botswana’s content management systems including PCI/Botswana’s document repository (or Central Desktop) for project documents and other knowledge products.

Responsibility Area: Other

• Participate in PCI’s innovation efforts and in teams on innovation initiatives

• Other duties as assigned

Position Parameters/Special Responsibilities Required:

• Supervise two staff, including a Data Analyst and Learning & Documentation Coordinator
• Must be willing to travel 25-40% of the time, including to remote areas

Required Qualifications:

• Minimum Master’s degree in public health or other relevant degree, with specialization in quality assurance, M&E, or knowledge management preferred
• At least 5 years of professional experience at Program Manager level, preferably in Botswana or Southern Africa, in programs relating to HIV/AIDS, with experience in OVC and youth programming highly desirable
• Proven work experience in project management, quality assurance, M&E, and/or knowledge management (experience in at least two of these areas is required)
• Experience with PEPFAR and/or USAID programming highly preferred
• Demonstrated experience working in an international NGO environment and effectively dealing with project staff, international and headquarters staff, as well as donor agencies, government officials, and other NGOs.

• Strong understanding of issues concerning HIV/AIDS prevention, care and support, orphans and vulnerable children (OVC) and youth, and adolescent reproductive health
• Proven capacity in designing and delivering effective quality assurance systems and learning/knowledge management strategies and products
• Ability to review, analyze, and interpret program data (quantitative and qualitative), and effectively present accurate information to diverse audiences in easy-to-understand language and formats
• Demonstrated capacity and applied skills in project management including development and monitoring of work plans, and working knowledge of budget management (PMD Pro or equivalent project management certification a plus)

• High level of comfort and working knowledge of real-time information management systems and knowledge management platforms, including familiarity with data visualization approaches

• Demonstrated ability & reputation to build strong working relationships and communicate effectively across functional teams including M&E staff, technical advisors, senior managers in the field and IO, implementing partners, and government
• Proven experience in writing and editing donor reports and other technical knowledge products, and tailor content for multiple audiences both internal and external
• Fluency in and strong command of English, written and spoken (native-level fluency preferred)
• Proven capacity to communicate research and learning in compelling ways, for different audiences; excellent communication skills, both oral and written
• Strong command of Microsoft Office Suite

• A passion for the mission and values of PCI

Job Location

Gaborone, , Botswana

Position Type

Full-Time/Regular

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Project Concern International (PCI) Careers: Program Data Analyst -- Botswana

Tracking Code

612-566

Job Description

Please Note: This is an international recruitment and open to expatriates, third country nationals and Botswana nationals.

Under the direction of the Program Quality Manager, the Analyst leads and coordinates supports the analysis and utilization of routine program monitoring, evaluation, research data to support data-driven decision making and adaptive management in the program’s quality management system, including: 1) Design of measurement and analytic components of performance management framework; 2) Routine and ad hoc data analysis and triangulation to assess program quality and impact; 3) Development of data products and facilitate processes that support the interpretation of data for adaptive management and applied learning; and 4) Support efforts to disseminate achievements and learning.

The Analyst will work closely with others in the Programs Department, M&E department, and other stakeholders with the explicit goal of ensuring the quality and effectiveness of the program. The PQM will develop the structures, processes and tools to promote data-driven adaptive management, and will strengthen the capacity and culture of PCI to capture, share and apply learning to continuously improve the program.

This position will be based in Gaborone, Botswana. Contract term will be two years, with the possibility of extension.

Key Duties & Responsibilities:

Design of Performance Management Framework

• Under the direction of the PQM Manager, contributes significantly to the design of the measurement and analysis components of the performance management framework, ensuring the measures are operationalized and linked to the M&E framework
• Analyzes the processes, structures, and outputs of M&E and information systems and provide technical feedback and recommendations to ensure that the systems can generate quality timely data to support the performance management framework

Data Analysis and Triangulation

• Performs advanced data cleaning and provides summaries on data quality and recommendations for improving data quality
• Identifies and leads strategies to integrate and/or triangulate data from various data sources to identifytrends, issues, potential learnings, gaps or other findings related to program quality and impact (e.g. quality improvement/SIMS data, program monitoring data, survey/research data, financial/expenditure data) that are part of the program management framework
• Performs advanced analysis tasks, including extraction and/or integration of individual- or group-level data for analysis, and analysis of data to demonstrate results and facilitate decision making around program quality and impact including
• Analysis of specific subgroups (e.g. geography, gender, age)
• Analysis of outcomes over time (e.g. cohort analysis)
• Trends in performance measures over time
• Leads and/or contributes to the analytical design of research and/or special studies, and participates/contributes to the analysis of data generated from these studies. Facilitates and/or participates in data dissemination efforts with a focus on interpretation and application of findings.

Data Review Products and Processes

• Develops and packages relevant data products that facilitate data utilization and interpretation, including the development of graphic presentation of data (e.g. dashboards), geographic presentation of data (maps), and other analysis products tailored to the needs of different audiences
• Coordinate and/or help facilitate quarterly and annual program reviews and planning workshops with PQM, M&E and programs team to facilitate understanding and interpretation of data. Presents data in clear and effective ways for decision makers to understand data. Facilitates discussions on the interpretation of data.
• Contributes to training or other capacity building activities to effectively analyze, interpret, and utilize data for program quality management

Learning and Knowledge Management

• With the PQM Manager, regularly disseminate information and learning on project achievements and learning within PCI, both in Botswana and to PCI globally through project level and institutional knowledge sharing platforms. Pursue opportunities and support efforts to disseminate learning externally.
• Contributes as needed to donor reports
• Participate in PCI’s innovation efforts and in teams on innovation initiatives
• Other duties as assigned

Position Parameters/Special Responsibilities Required:

• Must be willing to travel 10-20% of the time, including to remote areas

Required Qualifications:

EDUCATION

• Master’s degree in relevant degree including statistics/biostatistics, epidemiology, social science, public health, or related field

WORK EXPERIENCE

• At least two years of relevant professional experience in analysis of public health and/or social science data
• Demonstrated experience and expertise in database management and/or statistical software such as Excel, Access, Stata, or SPSS. Proficiency in SQL is desirable.

• Demonstrated experience in developing user friendly data visualizations or presentation
• Familiarity with business intelligence or other visualization platforms preferred

• Demonstrated experience working with large complex data sets, such KAP studies, longitudinal data, and/or population based data as the Demographic and Health Surveys or Multiple Indicator Cluster Surveys (preferred).

OTHER SKILLS

• Expertise in Geographic Information Systems and geospatial data management (preferred).
• Experience using DHIS2 (Tracker) platform (preferred)
• Familiarity with PEPFAR and/or USAID programs (preferred).
• Strong oral and written communication skills.
• Comfortable working both independently and collaboratively.
• A passion for the mission and values of PCI 

Job Location

Gaborone, Botswana

Position Type

Full-Time/Regular

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