611-566
Job Description
Please Note: This is an international
recruitment and open to expatriates, third country nationals and Botswana
nationals.
The Program Quality Manager (PQM) will support the USAID-funded
“Botswana Comprehensive Care and Support for OVC” program. The PQM will be an
experienced program manager with overall responsibility to support the
development and implementation of a program quality management system with an
emphasis on: 1) Quality assurance systems that facilitate quality program
implementation, according to defined standards, and utilization of program data
to guide decision making and quality improvement; 2) Effective project
management processes and tools to support efficient and coordinated project
execution; and 3) Documentation and dissemination of project approaches and
achievements to facilitate applied learning internally and externally. The PQM
will support the Chief of Party to work closely with and link diverse internal
stakeholders and functions together with the explicit goal of ensuring the
quality and effectiveness of the program. The PQM will contribute to the
development of the structures, processes and tools to promote data-driven
adaptive management, and will strengthen the capacity and culture of PCI to
capture, share and apply learning to continuously improve the program.
This position will be based in Gaborone, Botswana. Contract
term will be two years, with the possibility of extension.
Key Duties & Responsibilities:
Responsibility Area: Quality Assurance & Improvement
- Coordinate
the development & implementation of a quality assurance plan that
outlines the project’s specific approach to quality assurance, control and
improvement
- Contribute
to the development of a performance management framework and
project-specific monitoring & evaluation indicators, processes and
tools with the explicit goal of ensuring the quality and effectiveness of
programs
- Help
develop and institutionalize an internal communication & reporting
system that regularly captures and presents relevant performance-related
information to decision makers to inform management and technical
approach. Work with the M&E team to ensure that the project collects and
analyses the data required to produce this information, even if not
required for donor reporting.
- Coordinate
and/or facilitate training for managers, supervisors and partners on
quality standards for all project interventions, ensuring they understand
& can utilize quality standards as guidelines for day-to-day
implementation, to carry out supportive supervision or conduct service
level assessments.
- Coordinate
and/or facilitate site visits to observe the quality of service delivery
and implementation at site level.
- Support
the Chief of Party to triangulate project data and project team
observations and feedback to identify trends, issues, potential learnings,
gaps or other findings related to program quality. Help develop &
present tailored information products to decision makers, the project team
and partners. Support decisions makers to review program data and develop
and communicate concrete action plans to address quality issues.
- Coordinate
and help facilitate quarterly and annual program reviews and planning workshops.
Effectively link, integrate and harmonize project activity plans with
M&E, quality assurance and LKM activities to ensure improved
efficiency, coordination and synergies.
Responsibility Area: Project Management Systems
& Support
- Contribute
to the development and maintenance of a suite of project management tools
and a project management plan to support the effective coordination,
execution & monitoring of project tasks, activities, and workplans
across team members, partners, and operational functions.
- Support
the Chief of Party to monitor the progress of activity execution,
schedule, burn rate and budget utilization in accordance with project work
plan, budget, and donor requirements and assist in the resolution of
technical and operational issues that are contributing to schedule delays,
under/overspending, scope creep, or other inefficiencies to execution of
the project workplan.
Responsibility Area: Learning & Knowledge
Management
- Coordinate,
help compile, help write and/or edit high quality, on-time and complete
donor reports that convey accurate data on project performance and
meaningful analysis and presentation of project achievements, challenges,
lessons learned, and concrete improvements made and observed.
- Facilitate
a dialogue with project staff, partners, and other key stakeholders at
PCI’s International Office (IO) to develop a project learning agenda and
documentation and dissemination plan.
- Coordinate
and support the process of capturing, documenting, packaging and
disseminating relevant and useful project information through various
mediums (reports, abstracts, case studies, success stories, best practice
briefs, newsletters, knowledge sharing events, etc.), ensuring a high
level of coordination & collaboration with various stakeholders to
ensure the quality of project documentation.
- Regularly
disseminate information and learning on project achievements and learning
within PCI, both in Botswana and to PCI globally through project level and
institutional knowledge sharing platforms. Pursue opportunities and
support efforts to disseminate learning externally.
- Strengthen
the capacity of PCI staff and partners to plan and implement LKM
activities, and implement activities that effectively capture and share staff
knowledge and experiences, in order to promote a culture of reflection,
sharing and application of learning.
- Work
with IT to strengthen PCI/Botswana’s content management systems including
PCI/Botswana’s document repository (or Central Desktop) for project
documents and other knowledge products.
Responsibility Area: Other
- Participate
in PCI’s innovation efforts and in teams on innovation initiatives
- Other
duties as assigned
Position Parameters/Special Responsibilities Required:
- Supervise
two staff, including a Data Analyst and Learning & Documentation
Coordinator
- Must
be willing to travel 25-40% of the time, including to remote areas
Required Qualifications:
- Minimum
Master’s degree in public health or other relevant degree, with
specialization in quality assurance, M&E, or knowledge management
preferred
- At
least 5 years of professional experience at Program Manager level,
preferably in Botswana or Southern Africa, in programs relating to
HIV/AIDS, with experience in OVC and youth programming highly desirable
- Proven
work experience in project management, quality assurance, M&E, and/or
knowledge management (experience in at least two of these areas is
required)
- Experience
with PEPFAR and/or USAID programming highly preferred
- Demonstrated
experience working in an international NGO environment and effectively
dealing with project staff, international and headquarters staff, as well
as donor agencies, government officials, and other NGOs.
- Strong
understanding of issues concerning HIV/AIDS prevention, care and support,
orphans and vulnerable children (OVC) and youth, and adolescent
reproductive health
- Proven
capacity in designing and delivering effective quality assurance systems
and learning/knowledge management strategies and products
- Ability
to review, analyze, and interpret program data (quantitative and
qualitative), and effectively present accurate information to diverse
audiences in easy-to-understand language and formats
- Demonstrated
capacity and applied skills in project management including development
and monitoring of work plans, and working knowledge of budget management
(PMD Pro or equivalent project management certification a plus)
- High
level of comfort and working knowledge of real-time information management
systems and knowledge management platforms, including familiarity with
data visualization approaches
- Demonstrated
ability & reputation to build strong working relationships and
communicate effectively across functional teams including M&E staff,
technical advisors, senior managers in the field and IO, implementing
partners, and government
- Proven
experience in writing and editing donor reports and other technical
knowledge products, and tailor content for multiple audiences both
internal and external
- Fluency
in and strong command of English, written and spoken (native-level fluency
preferred)
- Proven
capacity to communicate research and learning in compelling ways, for
different audiences; excellent communication skills, both oral and written
- Strong
command of Microsoft Office Suite
- A
passion for the mission and values of PCI
Job Location
Gaborone, , Botswana
Position Type
Full-Time/Regular
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