CALL CENTRE ADVISOR (5X Windhoek)

The incumbent will report to the Team Leader: Call Centre

The successful candidates will be responsible for providing telephonic customer service for complaints and queries. He/she is expected to pro­vide one-call or first call solutions.

Job Competencies:

• Must be flexible and should be able to alternate between working day or night shifts.

• Must be a highly motivated team player.

• Must be punctual, patient, friendly, and must have a helpful disposition.

• Must be self-driven and energetic in order to meet deadlines and targets.

• Must be customer service orientated, disciplined, and eager to learn.

• Must be able to function well in a stressful environment.

• Must have good listening skills and should be attentive to details.

Personal Competencies:

• Grade 12 with 25 points (compulsory with no exceptions).

• +/- 2 years previous experience/exposure in customer service or call centres.

• Must have excellent communication skills and should be able to speak clearly.

• Must be fluent in English (A 2nd, 3rd, 4th or 5th language will be an added advantage).

• Should be fully computer literate.

• Should be a Namibian citizen or permanent resident.

CLOSING DATE:

13 October 2014

For hand delivered or posted applications: a comprehensive CV supported by a motivation (cover) letter and qualifications should be addressed as follows:

Application: (Please state clearly which position you are applying for)

Att: Human Resource Practitioner, Garrett Diniz De Moura,

P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek

For electronic applications, please E-mail: recruitment@mtc.com.na,

No fax applications will be accepted.

NB: Only short listed candidates will be contacted and NO CV’s or documents will be returned.

Previously disadvantaged people are encouraged to apply.

MTC is an equal opportunities employer and offers a competitive remuneration package to the successful candidate.

TEAM LEADER: CALL CENTRE (2X Windhoek)

The incumbent will report to the Supervisor: Call Centre

Job Competencies:

• Must have excellent oral, written, and interpersonal communication skills.

• Must be detail-orientated.

• Must possess exceptional listening and analytical skills.

• Should have superb knowledge of the customer care process and techniques.

• Must demonstrate ability to manage and build a customer-centric team.

• Should have good leadership qualities.

• Should be able to identify any skill gaps and ensure all staff is going through training programmes.

• Should be able to work in a team and should be able to motivate team members.

• Must ensure regular and constant updates on products and service knowledge.

• Must control and manage productivity on the floor.

Personal Competencies:

• Grade 12 with 25 points (compulsory with no exceptions).

• +/- 3 – 5 years previous experience in call centres or customer care.

• +/- 2 years conflict management experience.

• Must be a friendly, patient team player with a helpful disposition.

• Must be accurate and should be able to function in a stressful environment.

• Fully computer literate with a valid driver’s license.

• Should be a Namibian citizen or permanent resident.

CLOSING DATE:

15 October 2014

For hand delivered or posted applications: a comprehensive CV supported by a motivation (cover) letter and qualifications should be addressed as follows:

Application: (Please state clearly which position you are applying for)

Att: Human Resource Practitioner, Garrett Diniz De Moura,

P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek

For electronic applications, please E-mail: recruitment@mtc.com.na,

No fax applications will be accepted.

NB: Only short listed candidates will be contacted and NO CV’s or documents will be returned.

Previously disadvantaged people are encouraged to apply.

MTC is an equal opportunities employer and offers a competitive remuneration package to the successful candidate.

SOFTWARE DEVELOPER (1X Windhoek)

The incumbent will report to the Manager: IT Development

Job Competencies:

• Reviewing current systems.

• Presenting ideas for system improvement and optimization.

• Producing detailed specifications and writing program codes

(from system analysis to production deployment).

• Testing the product in controlled environments and simulated situations before going live.

• Preparation of manuals (such as user requirement guides, technical documentation, and user guides).

• Maintaining the systems once they are up and running.

Personal Competencies:

• Degree/diploma in software development/business computing/information systems/technology/computer science.

• +/- 3 years systems analysis, design environment, and programming experience.

• Ability to use development languages (C++/C#, PHP,HTML, PL/SQL, Linux scripting, etc.)

• Must be knowledgeable about computer hardware and software.

• Must possess business intelligence and be analytical and innovative. Applicant should have an eye for detail and be able to identify and solve problems.

• Must have strong written communication skills and function well in stressful environment.

• Must be able to work in a team and should be willing to work after hours and over weekends (standby).

• Must be fully computer literate and should possess a valid driver’s license.

• Must be a Namibian citizen or a permanent resident.

CLOSING DATE:

15 October 2014

For hand delivered or posted applications: a comprehensive CV supported by a motivation (cover) letter and qualifications should be addressed as follows:

Application: (Please state clearly which position you are applying for)

Att: Human Resource Practitioner, Garrett Diniz De Moura,

P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek

For electronic applications, please E-mail: recruitment@mtc.com.na,

No fax applications will be accepted.

NB: Only short listed candidates will be contacted and NO CV’s or documents will be returned.

Previously disadvantaged people are encouraged to apply.

MTC is an equal opportunities employer and offers a competitive remuneration package to the successful candidate.

MOBILEHOME SENIOR SALES ADVISOR

(1x Windhoek)

The candidate will report to the Supervisor: MobileHome

MOBILEHOME SUPERVISOR (MTN)

 (2x Windhoek, 1x Rehoboth, 1x Okahandja, 1x Mariental)

The candidate will report to the Controller: MobileHome