The incumbent will report to the Team Leader: Call Centre
The successful candidates will be responsible for providing
telephonic customer service for complaints and queries. He/she is expected to
provide one-call or first call solutions.
Job Competencies:
• Must be flexible and should be able to alternate between
working day or night shifts.
• Must be a highly motivated team player.
• Must be punctual, patient, friendly, and must have a
helpful disposition.
• Must be self-driven and energetic in order to meet
deadlines and targets.
• Must be customer service orientated, disciplined, and
eager to learn.
• Must be able to function well in a stressful environment.
• Must have good listening skills and should be attentive to
details.
Personal
Competencies:
• Grade 12 with 25 points (compulsory with no exceptions).
• +/- 2 years previous experience/exposure in customer
service or call centres.
• Must have excellent communication skills and should be
able to speak clearly.
• Must be fluent in English (A 2nd, 3rd, 4th or 5th language
will be an added advantage).
• Should be fully computer literate.
• Should be a Namibian citizen or permanent resident.
CLOSING DATE:
13 October 2014
For hand delivered or posted applications: a comprehensive
CV supported by a motivation (cover) letter and qualifications should be
addressed as follows:
Application: (Please state clearly which position you are
applying for)
Att: Human Resource Practitioner, Garrett Diniz De Moura,
P O Box 23051, Windhoek, or C/o Mose Tjitendero &
Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek
For electronic applications, please E-mail:
recruitment@mtc.com.na,
No fax applications will be accepted.
NB: Only short listed candidates will be contacted and NO
CV’s or documents will be returned.
Previously disadvantaged people are encouraged to apply.
MTC is an equal opportunities employer and offers a
competitive remuneration package to the successful candidate.
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