CALL CENTRE ADVISOR (5X Windhoek)

The incumbent will report to the Team Leader: Call Centre

The successful candidates will be responsible for providing telephonic customer service for complaints and queries. He/she is expected to pro­vide one-call or first call solutions.

Job Competencies:

• Must be flexible and should be able to alternate between working day or night shifts.

• Must be a highly motivated team player.

• Must be punctual, patient, friendly, and must have a helpful disposition.

• Must be self-driven and energetic in order to meet deadlines and targets.

• Must be customer service orientated, disciplined, and eager to learn.

• Must be able to function well in a stressful environment.

• Must have good listening skills and should be attentive to details.

Personal Competencies:

• Grade 12 with 25 points (compulsory with no exceptions).

• +/- 2 years previous experience/exposure in customer service or call centres.

• Must have excellent communication skills and should be able to speak clearly.

• Must be fluent in English (A 2nd, 3rd, 4th or 5th language will be an added advantage).

• Should be fully computer literate.

• Should be a Namibian citizen or permanent resident.

CLOSING DATE:

13 October 2014

For hand delivered or posted applications: a comprehensive CV supported by a motivation (cover) letter and qualifications should be addressed as follows:

Application: (Please state clearly which position you are applying for)

Att: Human Resource Practitioner, Garrett Diniz De Moura,

P O Box 23051, Windhoek, or C/o Mose Tjitendero & Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek

For electronic applications, please E-mail: recruitment@mtc.com.na,

No fax applications will be accepted.

NB: Only short listed candidates will be contacted and NO CV’s or documents will be returned.

Previously disadvantaged people are encouraged to apply.

MTC is an equal opportunities employer and offers a competitive remuneration package to the successful candidate.