The incumbent will report to the Supervisor: Call Centre
Job Competencies:
• Must have excellent oral, written, and interpersonal
communication skills.
• Must be detail-orientated.
• Must possess exceptional listening and analytical skills.
• Should have superb knowledge of the customer care process and
techniques.
• Must demonstrate ability to manage and build a
customer-centric team.
• Should have good leadership qualities.
• Should be able to identify any skill gaps and ensure all
staff is going through training programmes.
• Should be able to work in a team and should be able to
motivate team members.
• Must ensure regular and constant updates on products and service
knowledge.
• Must control and manage productivity on the floor.
Personal
Competencies:
• Grade 12 with 25 points (compulsory with no exceptions).
• +/- 3 – 5 years previous experience in call centres or
customer care.
• +/- 2 years conflict management experience.
• Must be a friendly, patient team player with a helpful
disposition.
• Must be accurate and should be able to function in a
stressful environment.
• Fully computer literate with a valid driver’s license.
• Should be a Namibian citizen or permanent resident.
CLOSING DATE:
15 October 2014
For hand delivered or posted applications: a comprehensive
CV supported by a motivation (cover) letter and qualifications should be
addressed as follows:
Application: (Please state clearly which position you are
applying for)
Att: Human Resource Practitioner, Garrett Diniz De Moura,
P O Box 23051, Windhoek, or C/o Mose Tjitendero &
Hamutenya Wanahepo Ndadi Street, Olympia, Windhoek
For electronic applications, please E-mail:
recruitment@mtc.com.na,
No fax applications will be accepted.
NB: Only short listed candidates will be contacted and NO
CV’s or documents will be returned.
Previously disadvantaged people are encouraged to apply.
MTC is an equal opportunities employer and offers a
competitive remuneration package to the successful candidate.
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