Primary Location: ZA-Gauteng
Job Type: Permanent/Regular
Posting Range: 28 Jan 2014 - 12
Feb 2014
Description
Overall Job Purpose
Business Manager BSSA- Chief Operating Officer
provides high level managerial assistance to the COO and during absences will
deliver the functional responsibilities in an effective and efficient manner
and oversee the daily operations for BSSA and pan Africa.
Assists the Chief Operating Officer (COO) in
providing leadership and strategic direction for organisational and policy
activities. Provides support and leadership in creating and maintaining
positive and successful operational working environment and organisational
culture that supports high performance.
The Business Manager BSSA – COO is responsible for
expense analysis, aligning resources to the overall strategic objectives and
interacting with product and functional owners to create one common agenda.
Key Accountabilities
Accountability: Supports the strategic
direction, operational plans and the functional areas (25%)
- Keeps
the COO aware of relevant and current political, social and legislative
developments that may impact on organisational objectives.
- Provides
professional and ethical advice to the COO on matters that impact the
organisational direction, corporate governance and policy.
- Provides
a thorough and accurate contextual analysis to assess operational
readiness for new initiatives.
- Represents
the office of the COO on operational and strategic forums. Communicate and
facilitate understand of policy and strategy decisions taken by the COO
with the BSSA staff.
- Provides
policy advice to the COO Review tactical plans that are in place and
assess alignment with business delivery.
- Manage
the time and focus of the COO by summarising and prioritising information.
Manages information and assigns to relevant management team for
resolution.
- Following
up timeously to track resolution.
- Manage
the various stakeholders’ requirements with the COO when required allowing
equal and fair access to the COO.
- Act
as a sounding board for communication and ensures that it aligns to policy
and organisational strategy.
- Provides
accurate information and advice to internal and external customers on a
timely basis as and when required.
- Ensures
that the operational plans are aligned to policies and legislative
requirements.
- Accountable
to the COO for decision making in accordance with the approved delegation
of authority.
- To
undertake responsibilities and duties in accordance with policies and
procedures.
Accountability: Managerial support to the COO
and management team (25%)
- Oversee
the management of the office of the COO to support the smooth
implementation of strategy and business initiatives.
- Provide
leadership, coordination and day-to-day management to the project
implementation functions Work in a cooperative and cohesive manner with
peers to align and focus business objectives.
- Provide
COO with a wide range of diverse and objective options by questioning and
probing for best practice.
- Participate
in recruitment where required for senior roles by collaborating with Head
of Human Resources.
- Participate
in performance review where required for senior roles by collaborating with
the Head of Human Resources.
- Proactively
build good working relationships with all BSSA business units.
Continuously monitor the overall progress and effectiveness of key
business objectives.
- Advise
the COO of any potential risks and corrective measures for consideration.
- Interact
and engage with all BSSA business units on behalf of the COO to facilitate
problem solving and best practice.
- Initiates
and facilitates strategic priority outcomes by supporting the management
team. Identify development opportunities to enhance staff capability and
assist in delivering efficient and effective processes.
Accountability: Continuous business improvement
(20%)
- Support
the resources planning requirements for the Operations and Support
functions, and implement the COO’s requirements.
- Support
the business unit heads in BSSA during the planning of their resources
requirements.
- Assist
the COO to agree targets, communicate and implement for the overall
achievement of performance objectives in the COO areas.
- Support
the integration of the internal supply chain for all back office and
support functions.
- Collaborate
with seniors in those areas to improve service delivery for the business
units.
- Participate
in steering committees involved in the implementation of the cluster
strategies to ensure end to end processing and practical implementation of
operations requirements.
- Assist
in the capacity management for BSSA.
- Proactively
implement and manage projects efficiently and effectively.
- Maintains
a high standard of communication with all internal and external customers.
- Assist
in the implementation of the culture climate and/or employee engagement
surveys (EOS) and manage the findings by allocating items for action.
Accountability: Executive administration and
reporting (15%)
- Prepare
professional correspondence for the COO that is timely and accurate.
- Execute
the COO’s presentation requirements and maintain integrity and
professionalism of the content.
- Oversee
the management of the COO’s office to ensure operational efficiency and
resource availability.
- Address
major issues in the business unit by acting as the first line of contact
and act to achieve resolution and then communicate it to the COO.
- Act
as a spokesperson for the COO when authorised. Coordinate and manage all
current and new reports.
Accountability: Support high level stakeholder
management (10%)
- Collaborates
with internal and external stakeholders, including suppliers, clients,
call centres, service providers, business partners and other Barclay’s
Group entities.
- Represent
the COO as a member in the Chief Operating Officer community with the
Barclays Africa Group under the direction of the Chief Operating Officer.
- Assist
in managing service offerings and SLA with internal stakeholders annually
and measure monthly.
- Represent
the COO in the relationships between BSSA Group, Executives and the
business units. Provide feedback on progress reports to Opco and Manco as
required by the COO.
- Represent
and actively participate in applicable forums related to risk management,
change councils, operating model design areas and strategic planning
forums as required by the COO.
- Enthusiastically
initiate communication with internal and external stakeholders.
- Attend
relevant conferences, seminars and training courses.
Accountability: Complies and adheres with risk
and governance (5%)
- Adheres
to the core Groups’ Governance requirements.
- Implements
the Group’s risk control framework for BSSA operations.
- Champions
the Barclays Guiding Principles in the department.
- Collaborates
with Risk and Governance to review the risk profile and define the risk
appetite for BSSA.
- Manages
the control environment to drive improved productivity, cost efficiency
and business success.
- Communicate
all business risk implementation plans to the COO.
- Assist
in corrective action to remediate deteriorating risk metrics as requested.
- Manage
and remediate audits for BSSA on the COO’s instructions.
- Participate
in the periodic attestation of principal risks according to the COO’s
requirements. Aligns resources to gain value and mitigate risk for the
business.
- Complies
with governance, risk policies, procedures and compliance policies.
Essential/Basic Qualifications
Role / Person Specification
Education and Experience Required
- Bachelor’s
degree (NQF Level 6)
- More
than 5 years’ experience in operational, programme and change management
roles in a financial institution, consulting or technology companies.
- More
than 3 years’ experience in strategy in a financial services environment.
- Experience
in customer service and general office principles, practices and
procedures.
- Experience
in being able to produce high quality work under pressure, prioritise work
and meet deadlines.
Preferred:
- Post
graduate qualification (NQF7)
- More
than 5 years’ managerial experience within a call/service/contact centre
environment.
- Experience
of operations and process analysis Experience in a senior role in
operations International exposure
Knowledge & Skills:
- Working
knowledge of the banking environment
- Knowledge
of strategy formulation
- Verbal
and written communication skills
- Stakeholder
management skills
- Analytical
skills
- Conflict
management skills
- Networking
skills
- Project/programme
management
- Knowledge
of process improvement/project management techniques e.g. six sigma
Competencies:
- Deciding
and initiating action
- Adapting
and responding to change
- Persuading
and influencing
- Planning
and organising
- Working
with people
- Coping
with pressure and setbacks
- Results
oriented
- Entrepreneurial
and commercial thinking
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