Primary Location: ZA-Gauteng
Job Type: Permanent/Regular
Posting Range: 6 Jan 2014 - 21 Jan 2014
Description
To plan,
develop and grow the Global Cash Management Africa channel area. This is
achieved by driving, developing and implementing the strategic direction and
managing or influencing the execution of tactical and strategic activities for
the Corporate Channels.
Business
Change
1. Portfolio
execution: Plan and manage ongoing channel initiatives in-line with Channel
Group portfolio plan. Build relevant capacity and capability to implement:
a. Threshold
capabilities (channel functions bringing organisation on-par with competitors)
b. Core
capabilities (channel functionality enabling sustainable competitive advantage)
2. Pipeline
management: Identify and plan key initiatives to deliver prioritised product
and channel roadmap. Drive channel specific initiative prioritisation based on
expert insight in-line with achieving strategic channel objectives
3. Stakeholder
management: Identify key stakeholders for Channel Group. Ensure clear understanding
of their expectations and appropriately manage these together with the agreed
objectives. Engage stakeholders to build ongoing support, mutual understanding
and common commitment of values and principles. Define and agree stakeholder
communication matrix
4. Client
engagement: Participate in strategic client engagements to aid relationship
managers to build deep mutually-beneficial relationships
Solution
Origination
1. Insight-driven
approach: Using a deep understanding of our own operational / business
processes define strategic initiatives that continually optimise the channel
offering. Through direct client engagements and collaboration with the
pre-sales and implementations team, the sales team and the relationship team,
build deep client insight. Use this insight to co-create differentiated
(perhaps custom) solutions that provide clients with superior benefits. Note:
These solutions must be counter-balanced by bank value thereby creating win-win
value propositions
Solution
Realisation
1. PDLC:
Execute and seek to continually optimise Corporate Banking PDLC using defined
execution model
2. UAT:
Ensure new channel offerings adequately meet the relevant quality standards
3. Implement
validated learning model (minimum-value-solution approach): Ensure all channel
requirements contain clearly defined value assumptions. Define and implement
value metrics that can credibly demonstrate the achievement of a value assumption
or refute it
Solution
Commercialisation
1. Commercialisation:
Ensure all channel solutions can be rapidly and cost effectively rolled out
while ensuring the implementation of well managed/optimised risk and business
support processes
2. Deep
client insight: Through direct client engagements and collaboration with the
pre-sales and implementations team, the sales team and the relationship team,
build deep client insight. Use this insight to co-create differentiated
(perhaps custom) solutions that provide clients with superior benefits. Note:
These solutions must be counter-balanced by bank value thereby creating win-win
value propositions
3. Pre-sales
and implementation support: Aid Pre-sales and Implementations manager to
rapidly rollout new channel offerings while achieving a high quality client
engagement
Benefits
Optimisation
1. BI
and Usability: Engage with the BI and Usability analyst to glean key insight
into client behaviour patterns and channel usability model effectiveness.
Utilise these insights to drive solution changes/optimisations, to improve
channel efficiency and further extend/differentiate solutions. Also continually
drive effectiveness of channel usability model to improve the efficiency of the
clients channel experience
2. Innovation:
Utilise existing solution usage analysis to better understand the clients’
value chain/business processes i.e. develop deep client insight. Use these
insights to identify/innovate opportunities to provide new solutions that will
create client value
Line
Management
1. Recruitment
and training: Ensure the Channel team is equipped with the right skills and
capacity to deliver the agreed prioritised initiatives in-line with the defined
channel strategy
2. Career
development: Agree and plan career development milestones for Channel team
3. BSC:
Set clearly defined performance objectives and associated measures
4. Engagement:
Through inculcation of the organisations culture and values engage with and
build trusted relationships with staff enabling them to grow and develop
BAU
1. SLA’s:
Ensure agreed Channel SLA’s are being met. Provide input into SLA’s set with key
support teams. Drive ongoing SLA improvements
2. QOS:
Analyse and consistently drive improvement of all Channel services quality
levels
3. Risk:
Regularly assess Channel risks and implement relevant mitigants with a view to
consistently reducing identified risk. Ensure lessons learnt (improved risk
mitigation capability) filter into solution realisation capability
4. Audit:
Implement relevant practices and procedures to consistently improve audit
ratings and adapt to new requirements
Essential/Basic Qualifications
B-degree / (NQF level no. 6)
· 8
years experience in the financial services industry
· Management
experience
Experience that will be an Advantage
· SWIFT
· Transactional
Banking Product Experience
· Host
Channel Management
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