SERVICE CONSULTANTS X2 (3 YEARS FIXED TERM CONTRACT) -
IRC151267
Overview
The purpose of this role is to assist the Business service
suit in achieving its vision of service differentiation by giving each client
engagement significance. This includes efficient management and analyses of
client related information and optimizing this information for the purpose of
enhancing operational efficiencies, reducing risk and ultimately improving
service delivery to the client. Consistent and continuous effort in providing a
bespoke and proactive service to clients is critical to this role.
The individual will be responsible for the following
- Daily
management of requests and queries to ensure Service Level Agreements are
consistently met / exceeded – proactive intervention required to ensure
core experience is consistently delivered
- Recommending
innovative refinements to further improve our offerings and service
delivery to clients
- Proactively
managing service delivery to ensure zero service failures.
- Creating
and ensuring accurate logging of service requests as per allocated systems
for each and every client for action.
- Ensuring
service requests are only closed once resolution is complete and regular
follow-ups are performed
- Managing
client service proactively and managing expectations especially where
service requests may exceed SLA agreement
- Producing
daily reports on all outstanding service requests.
- Identifying
and escalating suspicious client requests
Qualifications & Experience
- Business
degree
- Minimum
2 Years Corporate Transactional Banking experience will be an added
advantage
- Minimum
2 years Client Management experience in a similar role
- Banking
Qualification will be an added advantage
Competencies and Skills
- Customer
service oriented
- Strong
interpersonal skills
- Business
acumen
- Exceptional
communication skills
- High
level of computer literacy
- Analytically
skilled
- Ability
to solve problems and provide effective solutions
- Business
acumen
Closing date and application instructions
Interested applicants are requested to click APPLY below and
upload their curriculum Vitae’s (CV’s) no later than 10th July
2018.
Location
Gaborone
Company
First National Bank Botswana
Publication end date
10.07.2018
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