FNB BOTSWANA JOBS: SERVICE CONSULTANTS X2 (3 YEARS FIXED TERM CONTRACT) - IRC151267

SERVICE CONSULTANTS X2 (3 YEARS FIXED TERM CONTRACT) - IRC151267

Overview

The purpose of this role is to assist the Business service suit in achieving its vision of service differentiation by giving each client engagement significance. This includes efficient management and analyses of client related information and optimizing this information for the purpose of enhancing operational efficiencies, reducing risk and ultimately improving service delivery to the client. Consistent and continuous effort in providing a bespoke and proactive service to clients is critical to this role.

The individual will be responsible for the following

• Daily management of requests and queries to ensure Service Level Agreements are consistently met / exceeded – proactive intervention required to ensure core experience is consistently delivered
• Recommending innovative refinements to further improve our offerings and service delivery to clients

• Proactively managing service delivery to ensure zero service failures.
• Creating and ensuring accurate logging of service requests as per allocated systems for each and every client for action.
• Ensuring service requests are only closed once resolution is complete and regular follow-ups are performed
• Managing client service proactively and managing expectations especially where service requests may exceed SLA agreement
• Producing daily reports on all outstanding service requests.

• Identifying and escalating suspicious client requests

Qualifications & Experience

• Business degree
• Minimum 2 Years Corporate Transactional Banking experience will be an added advantage
• Minimum 2 years Client Management experience in a similar role
• Banking Qualification will be an added advantage

Competencies and Skills

• Customer service oriented
• Strong interpersonal skills
• Business acumen
• Exceptional communication skills
• High level of computer literacy
• Analytically skilled
• Ability to solve problems and provide effective solutions
• Business acumen

Closing date and application instructions

Interested applicants are requested to click APPLY below and upload their curriculum Vitae’s (CV’s) no later than 10th July 2018.

Location

Gaborone

Company

First National Bank Botswana

Publication end date

10.07.2018

Click to apply