Quality Assurance Specialist

Grade: H

Job ID: 13-7214

Location: ET

# of Positions: 1

Center/Office: CHS - PPM

Project/Program: Ethiopia CHAT CS

Application Due Date: 2014-02-01

Overall Responsibilities

Monitors and evaluates the quality of HIV/AIDS services, analyzes the results and prepares regular reports. Actively involved in the development/adaptation and oversees field implementation of an effective quality assurance (QA) program e.g. FFSDP/SoC that evaluates the effectiveness of the program. Participates in the incorporation and evaluation of QA system for sub-contractors in collaboration with contracts manager. Works with RHBs, other GOE agencies and partners in the development of QA measures and provides technical assistance for their utilization.

LOCATION:                Addis Ababa, Ethiopia

Period of Assignment:   For 9 months

Specific Responsibilities

1. Actively participate in the development of project QA measures e.g. FFSDP, SoC
2. Oversee field implementation and documentation of QA:
1. Oversee the Regional Quality Assurance Officer’s collection, analysis and reporting of health center QA data
2. Oversee mystery client assessments to ensure quality services at health centers
3. Assist in the development of training materials in concert with other units to help ensure compliance to standards and assist in training
4. Oversee training of staff on utilization of QA measures
5. Develop consensus best practices Standard Operating Procedures (SOP) and auditable performance checklists
6. Incorporate quality control systems into sub-contractor activities
7. Conduct qualitative surveys through observation, beneficiary assessments, key informants, exit interviews to evaluate perceptions of quality and utilization of services
8. Work in collaboration with other partners and the GOE in the area of total quality improvement system in the health sector
9. Disseminate and ensure appropriate implementation of GOE QA standards and procedures
10. Develop and oversee technical assistance and RHB and woreda/health center staff on QA
11. Support project reporting, including quarterly reports to USAID and RHB:

1. Incorporate data quality assurance and controls in the program’s M&E and SI system
11. Participate in GOE technical working groups and other information sharing/technical fora
12. Perform other duties appropriate to the position as assigned by the M&E/Operations Manager and central office senior management

Qualifications

1. Advanced University degree in public health with health related professional background (Nurse, Health officer, MD) and minimum of 3 years relevant work experience
2. Three recent years of experience in providing training or clinical practice on ART/chronic care after receiving relevant training from acceptable organization is strongly required for this position
3. Experience and capacity in data management and statistical analysis
4. Demonstrated ability to communicate clearly and concisely in written and spoken English
5. Proven ability to develop effective working relationships and excellent organizational and prioritization skills, and attention to detail
6. Previous USAID experience preferred
7. Amharic fluency and English competency essential
8. Willing and ability to travel
9. Ability to perform multiple tasks simultaneously

Background Information

Management Sciences for Health (MSH) is a leading international health organization dedicated to saving lives and improving the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health. Headquartered in the United States, we have operations in more than 60 countries and employ staff from over 65 nations

Notes

Unless HR requires information, please be informed that further contact to HR Office is not acceptable.
Management Science for health is an equal opportunity employer offering employment without regard to race, color, religion, sex, sexual orientation, age, citizenship, physical or mental handicap, or status as a disabled or Vietnam Era veteran of the US, Armed Forces

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