Field Service Specialist (KZN)

Job Title Field Service Specialist (KZN) Location Umhlanga,ZA Organization Name Cell C About Cell C Cell C is a leading mobile provider in South Africa, which offers a wide range of products and services, including voice, data and messaging services to more than 11.5 million customers. In 2012, Cell C launched its 99c flat rate for both postpaid and prepaid customers, as well as for International calls to 50 destinations. Cell C's unrivalled 99c per minute rate applies to any network, at any time of the day and is billed per second from the very first second. Cell C's market-leading products and services are supported by its highly advanced network which now covers 97% of the population. For more information, please visit www.cellc.co.za. Purpose of the Job To conduct preventative and corrective maintenance of the Base Station subsystem and first line support on auxiliary equipment not covered by site maintenance contactors. Main Responsibilities 1.Maintenance Activities.  ·Conduct light current installations for BTS - Base Transceiver Station. ·Conduct preventive maintenance and system checks, both to sites and personal equipment. ·Conduct and validate network reconfigurations and parameter changes. ·Provide first line support to Field Operations personnel when maintaining receiving support equipment. ·Participate in a Call-Out Roster schedule to provide 24/7 -maintenance support cover. ·Respond to call-outs / fault identification / repairs; within set time frames. ·Ensure sites are accessible as per lease agreements and site classifications. ·Orient service companies to Cell C’s equipment and facilities. ·Perform upgrades of Base Service Station. 2.Fault Diagnostics and Resolution.  ·Identify problem areas and correlate with Regional Leader. ·Clear all faults on the Network in accordance with the MTTR – Mean Time to React, MTTC – Mean Time to Clear and MTTE – Mean Time to Escalate after the MTTC has expired. ·Identify and report deviations. ·Ensure optimal functioning and minimum down-time. ·Check new sites in co-operation with Implementation and external suppliers to guarantee faultless operations and Cell C standards are met. ·Obtain replacement stock / spares and return faulty units timeously. ·Ensure that backup power (generators) is provided to sites that have power failures. 3.Information Management.  ·Participate in, information sharing process, as a member of inter-divisional teams. ·Provide technical advice and reports to Regional Leader. ·Weekly and monthly reporting. ·Provide semi-professional technical support for engineers in the Service Delivery Department. ·Ensure data and documentation consistency and integrity. ·Raise valid NCR - Non Conformance Reports. ·Compile activity reports on maintenance and fault diagnostics       4.Health and Safety compliance. ·Strictly adhere to and apply Cell C Health and Safety procedures and rules. ·Perform acceptance testing in accordance with the Acceptance Test Manual. ·Apply ISO 900, ISO 1400 and ISO 1800 standards. ·Minimize risks. ·Adhere to Cell C Operation standards. ·Comply with the Service Level Agreement. ·Calibrate equipment according to schedule. ·Ensure company vehicles are serviced according to schedule.  5.Perform any other related duties as requested by Management. Educational Requirements Diploma in Electronic/Electrical Engineering. Skills and Experience 1 – 2 years’ experience in the telecommunications industry, in a field services / fault management environment.  Includes experience working with light current.