Administrator - MID0000IT - Vodafone

MAIN PURPOSE

• To facilitate & co-ordinate the installation, stock delivery & activation of Least Cost Routers, Direct Connect & converged applications and to ensure that the required documentation is received and that the stipulated evaluations have been completed in accordance with policies and procedures.
• To evaluate and process supplier invoicing in accordance with existing supplier contracts and arrange payment to suppliers.
• To receive and evaluate alert notifications from the monitoring system and ensure resolution within specified time frames in accordance with policies and procedures.
• To facilitate & co-ordinate new applications for APN’s as well as maintenance requests on existing APN’s.
• To facilitate & co-ordinate customer requests for PTT & Bulk SMS
• Administer requests/queries rec’d from corporate clients via email, fax & SRM within specified SLA’s & TAT.
• The ability to reconcile accounts re GSM and Data queries and origination of credit notes
• Understanding of all systems in order to activate VAS, migrations, transfers, updates to bank details and subscriber details.
• Capturing of bulk requests for corporate clients & management of the bulk system.
• To communicate in a professional manner (verbally & written) to corporate customers & to provide solutions in accordance with policies and procedures.
• To keep updated on products & processes.

Job Knowledge:

·         Billing systems – Eppix (Absolutely essential)

·         Network – ICAP & Morpheus (Absolutely essential)

·         Policies & Procedures

·         Corporate products & services

·         Business environment

Job Related Skills:

·         Computer skills

·         Time Management skills

·         Very good verbal & written communication skills (Absolutely essential)

·         Interpersonal skills

·         Analytical skills

Job Experience:

• Knowledge on the LCR, APN, Direct Connect & Converged products is essential.
• Knowledge of VAS, migrations, transfers & subscriber updates is essential.
• 3 years administration experience within the Corporate & Telecommunications industry.

Education:

·        Grade 12 essential;

Location

 : 

Midrand Service Park 

  1685

Job Type

 : Full-time

Employment Type : Permanent

Closing Date

 : 15-Jan-14, 12:59:00 AM

Apply now