Position Title:
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Senior Director Operations, East Africa Region
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Application Deadline Date:
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01 Feb 2014
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Position Location:
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Nairobi, Kenya
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Position Start Date
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01 May 2014
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Region:
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Africa\East Africa
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Position End Date:
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30 Apr 2017
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Requisition Category:
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International
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Recruitment Priority:
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Need Immediately
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Country Name:
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Kenya
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Program/Office Name:
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East Africa Region
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City/Province:
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Nairobi, Kenya
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Employee Type:
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Contract
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Job Grade Level:
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22
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Recruitment Status:
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Advertising in Progress
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Is this a family post?
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Family - Spouse with Children
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Requisition Num:
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2014AFETNIL-9F8EJA
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*FOR WORLD VISION INTERNAL APPLICANTS ONLY*
PURPOSE OF POSITION:
The Senior Director of Operations (SDO) role exists to strengthen the line management role of the Regional Leaders and enable them to focus on strategic, governance and leadership issues. SDOs, with the delegated authority of the regional leaders, provide leadership for functional and operational issues, monitor the national office performance, coordinate regional support to the national offices and oversee the management of the regional office. This leadership is to ensure alignment with the World Vision partnership’s global and regional strategic direction.
The SDO reports to the Regional Leader but also functions as a twin citizen in a matrix environment, in order to support the Partnership Principles (accountability, twin citizenship, interdependence and empowerment) and to embed an improved and collaborative way of working that will improve organizational effectiveness.
KEY RESPONSIBILITIES:
Lead in Operational Management (excellence in
execution):
- As
the primary responsibility is to lead the operational performance of the
region, the SDO will ensure that regional line ministries and support
functions work collaboratively across the regional office and with the
Global Centre for the primary purpose of providing operational support to
the national offices.
- Provide
performance monitoring of National Offices based on key directions and
indicators at the global level and regional level.
- Establish
and facilitate business processes around performance monitoring of
national offices.
- Support
the Regional Leader to identify linkages between performance monitoring
of national offices and performance management of NO senior management
team as appropriate.
- The
SDO will have primary or shared oversight for the following management
support functions.
Humanitarian Emergency and Affairs:
- Provide
operational oversight to all CATEGORY II and III Emergency Relief
responses in the Region in coordination / consultation with global
HEA and Regional Communications.
Finance:
- Oversee
the budget development and monitoring process for the region, supporting
the Regional Finance Director.
- Ensure
appropriate and adequate leadership is provided by the Finance function
especially in the preparation for Regional Working Groups.
People & Culture (P&C):
- Contribute
to organizational change and improvement at a strategic operational level
within the Region working in collaboration with Regional P&C Director
and OD Advisor.
- Provide
leadership in integrating management support functions with ministry
support in order to provide tangible support to projects in the field,
while also providing P&C support for the Regional Office.
- Assist
with resolution of resource sharing issues which may arise in the case of
resources needing to be shared between regions.
Support Service Function:
- Ensure
the provision of effective and efficient delivery of a broad array of
support services (in the potential areas of Finance, P&C,
Administration, IT and other related ancillary services) to serve the
Regional Office and hosted GC entities.
- Negotiate,
monitor, and evaluate Service Level Agreements between the region and the
GC.
Quality Assurance:
- Oversee
the monitoring and evaluation of programmes across the region according
to relevant standards, policies and procedures.
- Ensure
the integration of quality assurance practices in all programmatic and
functional areas across the region.
- Collection,
analysis and interpretation of performance data for organizational and
programmatic effectiveness.
- Working
with Regional Office of Strategy Management, track accomplishments
against strategy.
Security:
- Contribute
to the promotion of a security culture.
- Ensure
resources are mobilised (staff, finances and technical support) to
address security gaps.
Support the Regional Security Director in:
- Ensuring
NOs adhere to policies, standards and Core Security Requirements.
- Ensuring
that all key stakeholders in the Region understand the importance and
urgency of timely response with security incidents and that they are then
managed well with the Office of Corporate Security.
- Ensure
the implementation of security protocols in the regional office.
Communications:
- Ensure
National Offices receive adequate communications support.
- Ensure
communications support for the ministry pillars in the region working
with the different directors on key messaging.
- Ensure
a consistent avenue for leadership communication with the Region.
- Promote
and maintain open communications within the multiple leadership levels in
the Region.
Operational Plans, investment and Budget:
- Working
with ROSSI and Regional Finance provide operational leadership for translating
Regional Strategy into operational plans and budget for the Regional
office.
- Provide
support to the RL and work with ROSSI in the preparation, implementation
and follow-up to RWG processes.
Regional Team Management:
- As
the line manager for a large portion of the regional office, establish
performance agreements and development plans with each direct report and
ensure they are also in place for others within the regional office.
- Mentor,
coach and facilitate the career progression and leadership development
for members of the regional team, especially identified top talent.
- Ensure
appropriate energy and focus is put into supporting the regional team in
managing as twin citizens in a matrix environment.
- Provides
leadership and guidance in the formulation of operational policies and
standards for the office management unit and mechanisms for monitoring
compliance with and consistency in the interpretation and implementation
of such policies and procedures.
- Ensure
alignment and integration of Regional operational strategy and goals of
line ministries and support functions with overall WV Partnership
strategy and goals, including VisionFund.
- Coordinate
the provision of all shared services available from the Global Centre to
support the region: Information Technology (IT), International Staffing
Solutions (ISS) and Audit.
Other responsibilities that include, but are not limited to:
- Liaison
/ coordination with partnership entities as needed for planning and
problem solving purposes in relation to regional operations. e.g. Global
Centre Departments, Support Offices (International Programmes Groups),
other regions.
- The
SDO plans and coordinates the annual EAR Conference in consultation with
the Regional Leader. This is a major annual event in the Region bringing
together all NDs and their SLT, Regional Leadership and key staff and NO
Board Chairs, to review the performance of the region as well as
recognize high performing Offices, review the performance of regional
functional teams per feedback and assessment by the NOs, determine
regional-wide solutions to operational issues that most office and to
provide a forum for networking, team building and cross-learning.
- Plans
NO Mission trips and ensures that action plans are monitored and
evaluated for impact.
- Technical
external relationships/representation. Develop relationships with
external agencies core to our operations, liaising closely with those
responsible for external relationships and representation to ensure
aligned approach to our partners.
- Other
regional-specific responsibilities and as tasked by the regional leader.
- Active
contribution and leadership in spiritual nurture of staff.
KNOWLEDGE, SKILLS & ABILITIES:
Required:
- Professional
maturity to provide counsel and expertise as well as actionable feedback.
The ability to identify the highest leverage changes required and the
self-confidence to work with senior executives, challenging their
perspective as appropriate, to achieve buy in for key changes and/or
initiatives. Demonstrates an appropriate sense of urgency while remaining
calm and in control under pressure. Strong team leader versus
authoritative leader.
- Masters
Degree in a relevant field
- Excellent
communication skills (proficiency in the English language required), both
verbal and written, as well as negotiation and administrative abilities.
- Strong
Christian commitment, spiritual maturity and discernment evidenced by
life and character including active and regular fellowship with other
Christians.
- Ability
to travel regionally and internationally up to 12 weeks per year.
- Strong
team player with proven ability to collaborate constructively and find
solutions to achieve objectives while building and maintaining good relationships
at all levels.
- Ability
to coach and support experienced senior professionals, providing
necessary direction and guidance; managing by objectives while delegating
the detailed management of their teams and specialised areas of content.
- 10
years experience in providing operational leadership in more than one
function or country.
- A
deep and broad understanding of business operations within World Vision
or a similar organization.
- Significant
multi-cultural leadership and management experience.
Preferred:
- National
Director’s experience and working in different contexts/countries will be
preferred.
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