Service Delivery System Officer

Job Title: Service Delivery System Officer

Organization: United Nations Volunteers (UNV)

Host entity: WHO

Assignment country: Mozambique

Expected start date: 11/12/2023

Sustainable Development Goal: 3. Good health and well-being

Volunteer category: International UN Volunteer Specialist

Type: Onsite

Duration: 5 months (with possibility of extension)

Number of assignments: 1

Duty stations: Pemba

Details

Mission and objectives

Our values, our DNA WHO, as the directing and coordinating authority on international health within the United Nations system, adheres to the UN values of integrity, professionalism and respect for diversity. The values of the WHO workforce furthermore reflect the principles of human rights, universality and equity established in WHO’s Constitution as well as the ethical standards of the Organization. These values are inspired by the WHO vision of a world in which all peoples attain the highest possible level of health, and our mission to promote health, keep the world safe and serve the vulnerable, with measurable impact for people at country level. We are individually and collectively committed to put these values into practice.

Context

Service delivery has primarily been coordinated and managed by standalone programs. Each program was defining and supporting establishment of the delivery systems needed to attain its objectives. This approach is however not fit for purpose in the context of the SDG attainment, where comprehensive services are needed across results relating to Universal Health Coverage, Health Security and Determinants of Health areas. The PHC approach has been revitalized, with an increased emphasis on a comprehensive PHC approach that will ensure delivery of essential services across all ages. Compounding this situation is the implications of the disease, environmental and other shocks on standalone service delivery systems that lack the needed resilience to sustain service provision when threatened. There is therefore an ongoing process to re-pivot the service delivery systems in countries to align them with the current expectations. This is being implemented in the context of the ongoing functional review process in the WHO Regional Office that is prioritizing district health services support capacity in country offices. Finally, the WHO Regional Office is prioritizing as part of the Regional Directors transformational agenda the need to open opportunities for early / mid-career technically competent persons to have an opportunity to work with the WHO Regional Office, as part of its talent search and provision of opportunities to persons building careers in public health to enhance their national and international experiences. The WHO is therefore seeking technically competent United Nations Volunteers to work as service delivery systems support officers in Pemba, Cabo Delgado Province, Mozambique.

Task description

Under the guidance and overall supervision of the WHO Representative and working under technical guidance of the ULC Team lead responsible for Service Delivery at country office level and the team lead of Pemba suboffice, the person shall contribute to the support in re-pivoting of service delivery systems in Cabo Delgado Province. The incumbent is assigned all or part of the following responsibilities which are performed according to the needs and agenda: 1) To proactively support the development and implementation support for Essential Health Packages in the province overall, and disaggregated by location, level of care, and public health function; 2) Guide and explore the roles and functions of different service delivery models in delivery of the Essential Health Services. Specifically, this will look at Community delivery modalities (Community units, outreaches, community clinics), primary care facilities, including support of primary hospitals (rural and district hospitals), including support of specialist hospitals (specialist referral services) and specialized hospitals; 3) Lead the application of harmonized digital health solutions as a means for expanding service provision capacity in health services of the Province; 4) To support the work within the province on defining and roll out of tools, and guidance for implementing integrated service delivery interventions. These include tools and guidance for Licensure and accreditation systems, Supervision and mentoring processes, Service standards, and health charters (describing user rights), accreditation and quality assurance systems, therapeutic standards, and care audits and Infection Prevention and Control; 5) To facilitate the design of service delivery approaches in the province, guiding how services will be provided. These include incorporation of the comprehensive PHC approach, person centred care approach; 6) To perform other related responsibilities as assigned by the WHO Representative and/or the team lead at country office level and at Pemba suboffice.

Eligibility criteria

Age

27 - 80

Nationality

Candidate must be a national of a country other than the country of assignment.

Requirements

Required experience

3 years of experience in essential services provision preferably at the sub national level • Experience with the compilation and analysis of large datasets from multiple sources. • Proven ability to document health services plans and/or reports such as through production of country statistical abstracts, sector review reports, health policy briefs, best practice documentations, and others. • Support to health systems development at the national and sub national (district) levels Desirable: • Work experience in WHO, other UN agencies; experience working in relevant government, non-governmental or humanitarian organizations. • Experience of working in countries of the WHO African Region

Area(s) of expertise

Crisis and emergency response, Facility management

Driving license

-

Languages

Portuguese, Level: Fluent, Required English, Level: Working knowledge, Desirable Spanish, Level: Working knowledge, Desirable

Required education level

Bachelor degree or equivalent in Public health and/or health systems or other health related fields Specialization in health systems development

Competencies and values

Communication: expresses oneself clearly in conversation and interaction with others; actively listens. Produces effective written communications. Ensures that information is shared. Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective and constructive way. Uses criticism as a developmental opportunity. Seeks opportunities for continuous learning and professional growth. Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes. Teamwork: develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. Respecting and promoting individual and cultural differences: demonstrates ability to work constructively with people with different backgrounds and orientations. Respects differences and ensures that all can contribute.

Other information

Living conditions and remarks

Mozambique is a unique coastal country of the Southern Africa region with a total population of about 30 million people and Maputo is its capital city. Maputo offers comfortable living conditions and accommodation options with easy access to electricity, internet, water, banking services and food products of all sorts. Mozambique offering a stable and pleasant environment to live and work. It is tropical hot and humid. The hottest and wettest months in Maputo Province are December to February, when the average daily minimum temperatures are around 22°c and the average daily highs of 30°c. The rain season is between October and April. Winters (June to August) are mild with the average daily temperature ranging from 13°c to 24°c. The country is linked to the region and the rest of the world through regular air liaisons. Medical facilities are present though capacity and infrastructure are limited. Communication and transport services are available at various costs. Maputo city has several supermarkets that sell food, clothing, and household goods at reasonable prices. Prices of basic commodities and goods are not necessarily low but you can easily buy all that you need to live in Maputo. Currently, there are no significant security threats in Maputo and no direct threats to UN personnel or assets in the province. The Republic of Mozambique is a unique country. It provides for an interesting and enriching environment, but also requires a mature level of cultural awareness, as well as more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility and the ability and willingness to live and work in harsh and potentially hazardous conditions, involving physical hardship and little comfort, are essential.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

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