Operations Officer

Job Title: Operations Officer (Quality Assurance)

Organization: UNICEF

Job no: 565309
Contract type: Fixed Term Appointment
Duty Station: Nairobi
Level: NO-1
Location: Kenya
Categories: Operations

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a fair chance!

How can you make a difference?

1. Provide technical input for the effective and efficient management of VISION transactions processing for the office. Accurate and consistent interpretation and application of VISION/business procedures implemented to support the operational work of the office.

2. Manage and lead the VISION Hub to ensure that the Hub carries out quality assurance of transactions at an adequate level and in a proactive, client-focused manner. Ensure all transactions are completed within an appropriate timeline, with relevant feedback provided to requesting sections/units. Review work distribution within the Hub to ensure effective functioning and continuously monitor SLAs of the Hub to remain efficient.

3. Monitor functional Role Mapping/Table of Authority/Release strategy of KCO and manage APPROVA functions in coordination with sections. Review transaction flow and recommend improvements to SOPs for improved efficiency.

4. Facilitate the conduct of HACT, VISION and other corporate tools training for Nairobi and Zonal Offices, Implementing Partners (IP) and Staff. 

5. Promote VISION Hub to be a Knowledge Lab for the KCO offices. Identify issues concerning transactions and develop and support training/orientation sessions/clinics to enhance knowledge and use of VISION and its tools.

6. Review programme document budgets as part of the technical review team before submission to the Partnership Review Committee.

7. Accountable for the preparation of weekly and ad hoc KPI reports as requested by management.

To qualify as an advocate for every child you will have…

• A university degree in one of the following fields is required: finance, accounting, business administration, economics, or financial management.
• Membership - or enrollment for membership - in a recognized professional accountancy body would be an advantage.
• A minimum of one year of work experience focused on transaction processing and office management is required.
• Knowledge of SAP would be an advantage.
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English and knowledge of the local language.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.
We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.
UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates are encouraged to apply.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Advertised: 28 Aug 2023 E. Africa Standard Time
Deadline: 08 Sep 2023 E. Africa Standard Time

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