Information System Assistant

Job Title: Information System Assistant

Organization: United Nations Volunteers (UNV)

Host entity: UNVMC

Assignment country: Colombia

Expected start date: 01/10/2023

Sustainable Development Goal: 16. Peace, justice and strong institutions

Volunteer category: International UN Volunteer Specialist

Type: Onsite

Duration: 3 months (with possibility of extension)

Number of assignments: 1

Duty stations: Bogota

Details

Mission and objectives

The United Nations Verification Mission in Colombia is a Special Political Mission established in 2016 by the UN Security Council to verify the Final Peace Agreement's implementation and assist Colombia in its commitment to ending the conflict and building peace. The Mission verifies the implementation of five points of the 2016 Final Peace Agreement between the Government of Colombia and the FARC-EP. The UN Mission supports Colombians' efforts to resolve conflicts through dialogue and, in that framework, verifies the implementation of the ceasefire between the Government and the Ejército de Liberación Nacional-ELN, also mandated by the Security Council. The United Nations Verification Mission in Colombia (UNVMC) verifies the implementation of five sections of the 2016 Final Agreement: section 1 on comprehensive rural reform; section 3.2 on the reintegration of former combatants of FARC-EP in economic, social, and political matters; section 3.4 on security guarantees for individuals in the process of reintegration and communities and organizations across the country; section 5.1.2 on the restorative sentences imposed by the Special Jurisdiction for Peace (SJP); and section 6.2 on the Ethnic Chapter of the Final Agreement. The United Nations Verification Mission in Colombia verifies the Temporary National Bilateral Ceasefire, CFBNT, between the Government of Colombia and the Ejército de Liberación Nacional-ELN: Verifies compliance with the Temporary National Bilateral Ceasefire, CFBNT, between the Government and the ELN. At the parties' request, it is part of the Monitoring and Verification Mechanism together with the Colombian Episcopal Conference, the Government and the Ejército de Liberación Nacional-ELN.

Context

This UNV assignment is part of the FTS initiative to support the new mandate. To offer a better service and cover the increased needs of the mission, an international UNV is required to assist and maintain the ICT infrastructure: Application development (which includes the analysis of functional requirements, project documentation and deliverables), Serve as System administrator of Mission available platforms such as FSS, Ebilling, iNeed, Umoja and apps available; Handle administrative and operational matters related to Information and Communications Technology. Assists in the design, development, and installation of information systems. Undertakes analysis of well-defined modules within the system, develops enhancements and new features to existing systems; may design and implement small, stand-alone systems as needed (e.g. to meet individual user requirements).Maintains assigned portions of systems, providing operational support for system applications, analysing and implementing system changes/upgrades, etc. Prepares, updates, and maintains the system’s documentation and related technical/procedural manual. Assist as Tier 2 for Helpdesk support services to +600 users. Maintain the IT Network and Infrastructure in HQ / Regional/Subregional and Local Offices.

Task description

Under the direct supervision of the Chief, FTS the UN volunteer will be responsible for the following duties: Network Administration: • Assists with the implementation of network projects in accordance with Mission requirements and applicable UN policies and standards. • Assists with the review of network configuration to ensure maximum efficiency and optimal usage of resources. • Supports the management of network backup and security enforcement policies. • Assists other personnel and/or contractors assigned to the Network Administration Unit. • Works as part of the team to ensure the integrity of the various internetwork connections within the mission's Internet and MPLS. • Assists with the implementation of new and emerging technologies for voice, video, and data integration. • Operates and maintains the various implemented Data Security projects with an emphasis on network security, monitoring, resourcing, and other UN standard technologies. • Ensures the proper administration of access control lists, including rights and privileges; participates in security incident response activities. • Participates in planning, implementing, operating and maintaining security controls; performs regular vulnerability assessments of production systems to identify weaknesses to bring to the attention of supervisors. • Participates in all network implementations. • Assists with the drafting of documentation and reports. • Performs other related duties as required. IT Service Support: • Works as part of a team of service coordination staff. • Assists with receiving and logging service requests in the automated request management system. • Assists with tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc. • Assists with the provision of basic training to end-users on the use of standard systems and applications. • Provides input into the eventual drafts for end-user and/or technical documentation. • Logs all actions in the automated tracking system, including site survey information, steps taken to resolve the problem or to complete the task, problems encountered, current status, escalation status, and other related metrics. • Escalates problems/tasks to the appropriate parties in accordance with established procedure; monitors problems to resolution; detects problem patterns and consults with the supervisor to recommend solutions. • Assists with quality assurance procedures to ensure client satisfaction. • Keeps abreast of information systems and technology developments to make recommendations to supervisors. • Serves as a team member for various special projects within FTS. • Performs other related duties as required. Applications Support: • Assists with and may lead a team in the planning, specification, design, development, implementation and support of computer application systems and programs using UN-established standards for IS technologies, programming languages and tools; • Serves as the focal point for coordination, monitoring and expedition of computer application systems development projects, involving extensive liaison with diverse organizational units to initiate requests; prepares standard terms of reference; processes and follows-up on administrative actions and resolves issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc. • Maintains functional specifications for computer application systems, programs and procedures; performs ongoing reviews with users and developers; liaises with users to define and specify requirements; assists with version management, data recovery and deployment to users' offices;

Eligibility criteria

Age

27 - 80

Nationality

Candidate must be a national of a country other than the country of assignment.

Requirements

Required experience

3 years of experience in Application Development, Network Administrator, IT Support/Helpdesk, Information Security. • Working in the UN or other international development organization is an asset.

Area(s) of expertise

Information technology

Driving license

B Required

Languages

Spanish, Level: Fluent, Required English, Level: Fluent, Required

Required education level

Bachelor degree or equivalent in Systems engineering, Network engineering, Telecommunications engineering or area related to Information Technology. • Other desired/mandatory required technical knowledge o A technical or vocational certificate in Certification in ITIL is required o A technical or vocational certificate in Certification in CompTIA Security is desired. o A technical or vocational certificate in CCNP Enterprise certification is desired.

Competencies and values

• Professionalism • Accountability • Teamwork • Client orientation

Other information

Living conditions and remarks

Colombia is a unique country, and UNVMC is a unique (humanitarian) operation. Bogota is a family duty station classified as A by ICSC and it provides an exciting and enriching environment but also requires a mature level of cultural awareness and more stamina and commitment than elsewhere to make life comfortable and affordable. Therefore, flexibility, the ability, and willingness to live and work in harsh and potentially hazardous conditions involving physical hardship and little comfort are essential.

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Note on Covid-19 vaccination requirements

Selected candidates for certain occupational groups may be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid-19) in line with the applicable host entity policy

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