ICT Officer

Job Title: ICT Officer

Organization: United Nations Volunteers (UNV)

Host entity: UNICEF

Assignment country: Mozambique

Expected start date: 02/10/2023

Sustainable Development Goal: 9. Industry, innovation and infrastructure

Volunteer category: National UN Volunteer Specialist

Type: Onsite

Duration: 12 months

Number of assignments: 1

Duty stations: Pemba

Details

Mission and objectives

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favouritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education, hygiene/sanitation and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

Context

UNICEF has a field office in Pemba with more than 28 staff members working on the delivery of UNICEF programme objective in the Cabo Delgado province. With the increased ICT and telecommunications infrastructure in UNICEF Pemba field office and the frequent support request for staff members based in Pemba, the Operations management and ICT have come to the conclusion that there is need to recruit a dedicated ICT staff member to provide ICT and Digital transformation support to all the staff members based in Pemba. The dedicated full time ICT person in Pemba will keep the ICT and emergency telecommunication infrastructure in Pemba office in good working condition. He/she will also provide support to UNICEF digital transformation process and provide timely ICT support to all staff members based in Pemba office which in turn will improve the field office's capacity to deliver programme results and respond to emergencies in more efficient way.

Task description

Under the direct supervision of Operations Officer in Pemba office, the UN Volunteer will undertake the following tasks: • Providing first-level support, including receiving, processing, and logging service requests. Managing the lifecycle of ICT incidents assigned to him/her in the service gateway platform. • Providing support in conferencing with ICT and audio-visual equipment as and when re-quested. • Providing second-level user support/troubleshooting. • Support the maintaining ICT inventory, manuals, and other documentation. This may re-quire the incumbent to lift, move, mount, or store equipment • Installing/upgrading, configuring (routine, standard), and maintaining systems, tools, and equipment. • Assessing training needs, developing and presenting structured and ad hoc training to users as required. Providing on-the-job orientation for users in the use of ICT systems • Analysing functional issues, developing functional specifications, and identifying the need for new systems or re-engineering/enhancements of the existing systems or applications. • Supporting the development, testing, and deployment of new SharePoint-based applications and systems and customizing existing applications to fit user requirements. • Drafting technical documentation and manuals. • Preparing periodic and ad hoc reports.

Eligibility criteria

Age

27 - 80

Nationality

Candidate must be a national or legal resident of the country of assignment.

Requirements

Required experience

3 years of experience in • assisting users with IT products and services, and the use of appli-cations and diagnostic tools. • Network management and troubleshooting skills • SharePoint forms and workflows, PowerBI, and Office 365 • Working knowledge of various computer platforms and applications

Area(s) of expertise

Information technology

Driving license

-

Languages

English, Level: Fluent, Required Portuguese, Level: Fluent, Required

Required education level

Bachelor degree or equivalent in Computer science, software engineering, information technology management, business administration, or another relevant technical field.

Competencies and values

☒ Accountability ☒ Adaptability and Flexibility ☒ Building Trust ☒ Client Orientation ☒ Commitment and Motivation Commitment to Continuous Learning ☒ Communication ☒ Creativity ☒ Empowering Others ☒ Ethics and Values ☒ Integrity ☐ Judgement and Decision-making ☒ Knowledge Sharing ☐ Leadership ☐ Managing Performance ☒ Planning and Organizing ☒ Professionalism ☒ Respect for Diversity ☒ Self-Management ☒ Technological Awareness ☐ Vision ☒ Working in Teams

Other information

Living conditions and remarks

Non-family duty station

Inclusivity statement

United Nations Volunteers is an equal opportunity programme that welcomes applications from qualified professionals. We are committed to achieving diversity in terms of gender, care protected characteristics. As part of their adherence to the values of UNV, all UN Volunteers commit themselves to combat any form of discrimination, and to promoting respect for human rights and individual dignity, without distinction of a person’s race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Reasonable accommodation

UNICEF offers reasonable accommodation for UN Volunteers with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the recruitment process and afterwards in your assignment.

Note on Covid-19 vaccination requirements

In addition to duty station-specific vaccine requirements, appointments are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the appointment. It does not apply to UN Volunteers who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their contracts.

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