Job Title: Information System Assistant
Organization: United Nations Volunteers (UNV)
Host entity: UNVMC
Assignment country: Colombia
Expected start date: 01/10/2023
Sustainable Development Goal: 16. Peace, justice and strong
institutions
Volunteer category: International UN Volunteer Specialist
Type: Onsite
Duration: 3 months (with possibility of extension)
Number of assignments: 1
Duty stations: Bogota
Details
Mission and objectives
The United Nations Verification Mission in Colombia is a
Special Political Mission established in 2016 by the UN Security Council to
verify the Final Peace Agreement's implementation and assist Colombia in its
commitment to ending the conflict and building peace. The Mission verifies the
implementation of five points of the 2016 Final Peace Agreement between the
Government of Colombia and the FARC-EP. The UN Mission supports Colombians'
efforts to resolve conflicts through dialogue and, in that framework, verifies
the implementation of the ceasefire between the Government and the Ejército de
Liberación Nacional-ELN, also mandated by the Security Council. The United
Nations Verification Mission in Colombia (UNVMC) verifies the implementation of
five sections of the 2016 Final Agreement: section 1 on comprehensive rural
reform; section 3.2 on the reintegration of former combatants of FARC-EP in
economic, social, and political matters; section 3.4 on security guarantees for
individuals in the process of reintegration and communities and organizations
across the country; section 5.1.2 on the restorative sentences imposed by the
Special Jurisdiction for Peace (SJP); and section 6.2 on the Ethnic Chapter of
the Final Agreement. The United Nations Verification Mission in Colombia
verifies the Temporary National Bilateral Ceasefire, CFBNT, between the
Government of Colombia and the Ejército de Liberación Nacional-ELN: Verifies
compliance with the Temporary National Bilateral Ceasefire, CFBNT, between the
Government and the ELN. At the parties' request, it is part of the Monitoring
and Verification Mechanism together with the Colombian Episcopal Conference,
the Government and the Ejército de Liberación Nacional-ELN.
Context
This UNV assignment is part of the FTS initiative to support
the new mandate. To offer a better service and cover the increased needs of the
mission, an international UNV is required to assist and maintain the ICT
infrastructure: Application development (which includes the analysis of
functional requirements, project documentation and deliverables), Serve as
System administrator of Mission available platforms such as FSS, Ebilling,
iNeed, Umoja and apps available; Handle administrative and operational matters
related to Information and Communications Technology. Assists in the design,
development, and installation of information systems. Undertakes analysis of
well-defined modules within the system, develops enhancements and new features
to existing systems; may design and implement small, stand-alone systems as
needed (e.g. to meet individual user requirements).Maintains assigned portions
of systems, providing operational support for system applications, analysing
and implementing system changes/upgrades, etc. Prepares, updates, and maintains
the system’s documentation and related technical/procedural manual. Assist as
Tier 2 for Helpdesk support services to +600 users. Maintain the IT Network and
Infrastructure in HQ / Regional/Subregional and Local Offices.
Task description
Under the direct supervision of the Chief, FTS the UN
volunteer will be responsible for the following duties: Network Administration:
• Assists with the implementation of network projects in accordance with
Mission requirements and applicable UN policies and standards. • Assists with the
review of network configuration to ensure maximum efficiency and optimal usage
of resources. • Supports the management of network backup and security
enforcement policies. • Assists other personnel and/or contractors assigned to
the Network Administration Unit. • Works as part of the team to ensure the
integrity of the various internetwork connections within the mission's Internet
and MPLS. • Assists with the implementation of new and emerging technologies
for voice, video, and data integration. • Operates and maintains the various
implemented Data Security projects with an emphasis on network security,
monitoring, resourcing, and other UN standard technologies. • Ensures the
proper administration of access control lists, including rights and privileges;
participates in security incident response activities. • Participates in
planning, implementing, operating and maintaining security controls; performs
regular vulnerability assessments of production systems to identify weaknesses
to bring to the attention of supervisors. • Participates in all network
implementations. • Assists with the drafting of documentation and reports. •
Performs other related duties as required. IT Service Support: • Works as part
of a team of service coordination staff. • Assists with receiving and logging
service requests in the automated request management system. • Assists with
tasks related to scheduled service requests, including equipment replacement,
equipment installation/de-installation, software installation, LAN connection,
returns to stock, site surveys, etc. • Assists with the provision of basic
training to end-users on the use of standard systems and applications. •
Provides input into the eventual drafts for end-user and/or technical
documentation. • Logs all actions in the automated tracking system, including
site survey information, steps taken to resolve the problem or to complete the
task, problems encountered, current status, escalation status, and other
related metrics. • Escalates problems/tasks to the appropriate parties in
accordance with established procedure; monitors problems to resolution; detects
problem patterns and consults with the supervisor to recommend solutions. •
Assists with quality assurance procedures to ensure client satisfaction. •
Keeps abreast of information systems and technology developments to make
recommendations to supervisors. • Serves as a team member for various special
projects within FTS. • Performs other related duties as required. Applications
Support: • Assists with and may lead a team in the planning, specification,
design, development, implementation and support of computer application systems
and programs using UN-established standards for IS technologies, programming
languages and tools; • Serves as the focal point for coordination, monitoring
and expedition of computer application systems development projects, involving
extensive liaison with diverse organizational units to initiate requests;
prepares standard terms of reference; processes and follows-up on
administrative actions and resolves issues related to project implementation,
e.g. organization of and participation in training, procurement of equipment
and services, etc. • Maintains functional specifications for computer
application systems, programs and procedures; performs ongoing reviews with
users and developers; liaises with users to define and specify requirements;
assists with version management, data recovery and deployment to users'
offices;
Eligibility criteria
Age
27 - 80
Nationality
Candidate must be a national of a country other than the
country of assignment.
Requirements
Required experience
3 years of experience in Application Development, Network
Administrator, IT Support/Helpdesk, Information Security. • Working in the UN
or other international development organization is an asset.
Area(s) of expertise
Information technology
Driving license
B Required
Languages
Spanish, Level: Fluent, Required English, Level: Fluent,
Required
Required education level
Bachelor degree or equivalent in Systems engineering,
Network engineering, Telecommunications engineering or area related to
Information Technology. • Other desired/mandatory required technical knowledge
o A technical or vocational certificate in Certification in ITIL is required o
A technical or vocational certificate in Certification in CompTIA Security is
desired. o A technical or vocational certificate in CCNP Enterprise
certification is desired.
Competencies and values
• Professionalism • Accountability • Teamwork • Client
orientation
Other information
Living conditions and remarks
Colombia is a unique country, and UNVMC is a unique
(humanitarian) operation. Bogota is a family duty station classified as A by
ICSC and it provides an exciting and enriching environment but also requires a
mature level of cultural awareness and more stamina and commitment than
elsewhere to make life comfortable and affordable. Therefore, flexibility, the
ability, and willingness to live and work in harsh and potentially hazardous
conditions involving physical hardship and little comfort are essential.
Inclusivity statement
United Nations Volunteers is an equal opportunity programme
that welcomes applications from qualified professionals. We are committed to
achieving diversity in terms of gender, care protected characteristics. As part
of their adherence to the values of UNV, all UN Volunteers commit themselves to
combat any form of discrimination, and to promoting respect for human rights
and individual dignity, without distinction of a person’s race, sex, gender
identity, religion, nationality, ethnic origin, sexual orientation, disability,
pregnancy, age, language, social origin or other status.
Note on Covid-19 vaccination requirements
Selected candidates for certain occupational groups may be
subject to inoculation (vaccination) requirements, including against SARS-CoV-2
(Covid-19) in line with the applicable host entity policy
