Overview
The successful candidate will be required to assist the
business with resolving application issues by assessing, designing,
recommending and implementing new IT solutions to improve existing business
applications functionality, user efficiency, operational uptimes and
productivity.
The successful incumbent(s) will be responsible for, but
not limited to the following:
- Act as
a technical resource in order to assist the business with resolving
computer and system issues.
- Update
incident resolutions on time and with enough detail to develop a knowledge
base of Applications functionality and known issues.
- Document
User guides and Standard Operating Procedure (SOPs) to assist users with
operating the applications.
- Manage
access levels, processing rules, audit controls, recovery routines and
contingency procedures per system.
- Manage
project activities when assigned, applying project principles,
specifications, time parameters and legal requirements.
- Determine
users’ technical needs, document system requirements and specifications.
- Assess
applications functionality against the original specifications as well as
benefit to be derived.
Qualifications and Experience
- Bachelor
of Information Systems or Computer Science
- 3+
years’ infrastructure experience in a corporate environment
- Sound
general IT knowledge and a technical understanding of relevant hardware
and software technologies
Competencies & skills
- Conceptual
and analytical thinker
- Emotionally
intelligent and Tenancity
- Commercial
focus
- Customer
oriented
- Interpersonal/
communication skills
- Collaborative
- Innovative
and entrepreneurial
- Time
management - capable of meeting tight deadlines
- Optimises
business performance
Closing date and application instructions
Interested applicants are requested to log onto https:www.firstrandjobs.mobi/ and
apply no later than 18th June 2018
Location
Gaborone
Company
fnbbotswana
Publication date
05.06.2018
Publication end date
18.06.2018
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