Deadline: Until filled
Location: Washington DC, USA
Organization: Planned Parenthood Federation of
America
For nearly a century, Planned Parenthood has fought for a
world where every woman has access to the basic reproductive care and knowledge
that is her human right. With 59 affiliates managing nearly 700 health centers
nationwide, Planned Parenthood provides family planning and reproductive health
care services, education, and information to millions of women, men and young
people each year.
Planned Parenthood’s Development division finds itself
looking for a Specialist, Digital Fundraising & Supporter
Engagement. Reporting to the Associate Director, the Specialist
Digital Fundraising & Supporter Engagement will:
- Assist
in the technical implementation of the national e-mail and digital
fundraising program
- Providing
administrative support for the digital fundraising team
Duties and Responsiblities
- Assists
with technical implementation of the online program working within the
Convio platform, including HTML coding of messages and campaigns, query
and segmentation, versioning, quality assurance testing, A/B test setup,
and publishing messages to lists.
- Serves
as department administrative resource, taking team meeting notes,
reporting, maintaining filing systems and department calendars, organizing
online files, creating documentation as needed.
- Manage
requests for new administrators on our e-CRM systems.
- Triage
incoming support requests from affiliate partners. Works with team
to address affiliate support requests.
- Assist
affiliates with implementation of local campaigns and training in
the eCRM platform, including developing documentation or handling
written or phone requests.
- Processes department
pay orders and reimbursement requests and maintains
related electronic files. Manages expense reimbursements for
Director of Digital Fundraising.
- Works with
database and customer service staff to coordinate systems to
ensure online gifts are processed accurately. Generates reports for
affiliates on digital fundraising performance. Serves as liaison with
finance for revenue adjustments and distributions.
- Assists team
with launch of Peer-to-Peer fundraising platform. Works to
adjust module set up and configuration to fit program needs. Tracks
relevant metrics.
- Coordinates with
team and online consultants (Convio / M+R) on technical execution
of national e-mail and digital fundraising program.
- Additional projects
as assigned.
Personal Qualities/Other Attributes
The Specialist, Digital Fundraising & Supporter
Engagement will demonstrate the following
- Ability
to effectively and efficiently handle multiple, simultaneous and complex
tasks and projects. Be able to organize resources and establish priorities
- Strong
attention to detail and ability to anticipate and prepare accordingly.
- Have
a strong knowledge of office management principles and procedures.
- Strong
interpersonal skills and adept at verbal and written communication.
- Flexibility
and ability to adapt to quickly to changing priorities
- Ability
to work with a wide range of constituencies in a diverse organization
Requirements/Tehnical Expertise
- Bachelor’s
degree, or related college course or professional training in related
field is required
- Knowledge
of Convio, CSS, HTML, data systems and integration preferred.
- Some
knowledge of javascript.
Planned Parenthood Federation of America is an equal
employment opportunity employer and is committed to maintaining a
non-discriminatory work environment. Planned Parenthood of America does not
discriminate against any employee or applicant for employment on the basis of
race, color, religion, sex, national origin, age, disability, veteran status,
marital status, sexual orientation, or any other characteristic protected by
applicable law. Planned Parenthood Federation of America is committed to
creating a dynamic work environment that values diversity and inclusion,
respect and integrity, customer focus, and innovation.
How to apply:
Please apply online, here.
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