Oseg Group (pty) Ltd is an organization that provide world
class efficient and innovative customer management solutions. Its vision is to
be the leading and globally recognized provider of customer management
solutions. As we develop and expand our service we are looking for motivated
and self driven individual to join us to provide efficient and innovative
customer management services.
SALES AGENTS
Role and responsibilities
1. Making outbound calls via a predictive dialer to potential customers to market insurance products and/or service
2. Updating the system with comments regarding each call, initiate any tasks required, assisting the customer with prompt and thorough resolution of their concerns
3. Resolving customer issues and following up on customer issues as necessary.
4. Showing excellent professionalism and negotiating skills when dealing with difficult customers
5. Accepting and performing other duties as assigned.
1. Making outbound calls via a predictive dialer to potential customers to market insurance products and/or service
2. Updating the system with comments regarding each call, initiate any tasks required, assisting the customer with prompt and thorough resolution of their concerns
3. Resolving customer issues and following up on customer issues as necessary.
4. Showing excellent professionalism and negotiating skills when dealing with difficult customers
5. Accepting and performing other duties as assigned.
Qualification and Experience
• BGCSE
• Must have a Certificate of Proficiency (COP)
• Certificate/ Diploma in Business will be an added advantage.
• Minimum of one-year in telemarketing or call center experience required. Experience in negotiation, collections, customer service, or sales is preferred.
• BGCSE
• Must have a Certificate of Proficiency (COP)
• Certificate/ Diploma in Business will be an added advantage.
• Minimum of one-year in telemarketing or call center experience required. Experience in negotiation, collections, customer service, or sales is preferred.
Competencies
1. Negotiation skills
2. Communication Skills
3. Basic knowledge of PCs and related software such as Excel and Word
4. Attention to detail
Aplication including Updated CV’s, Certified copies of
Omang, Certificates, and at least two recent referees to be addressed to: Human
Resource Manager, Private Bag BR97 Suite 21, Postnet, Broadhurst, Gaborone or
be hand delivered to First Sun House - Plot 138, Unit 5 next to Game city
shopping complex, or send to ogoleele@oseg.co.bw, ojan@oseg.co.bw ,
tikaneng@oseg.co.bw .
For any enquiries call +267 3913433/72880399.
Closing Date: 26 February 2016
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