Retail Staff Training Manager - Edgemead Training Centre

Job Title	Retail Staff Training Manager - Edgemead Training Centre
Department	Retail
Job Type	Permanent
Location - Town / City	Edgemead
Location - Province	Western Cape
Location - Country	South Africa
Key Purpose	To develop the retailing competencies of Engen Retail staff and Dealer Staff on an ongoing basis as per identified training needs.
Key Responsibilities	Business Planning Retail Staff Training Network Manager Induction Financial Management Management of Subordinates Interaction with external stakeholders Ad-hoc tasks
Specific Outcomes	Business Planning: • Retail staff training strategy in line with overall Retail Training strategy • Business plan in place and signed off • Compile Retail staff training strategy • Conduct annual business planning • Compile business plan Retail Staff Training: • Training needs defined & prioritised • Effective training solutions in place • Training program compiled & communicated • Training courses completed as planned • Identify training needs • Develop Training solutions (self, external consultants, joint venture) • Source external training service providers • Plan & coordinate training program • Manage external training service providers • Present Training courses • Evaluate training effectiveness • Report on the performance of the training function (training statistics, training effectiveness, etc) Network Manager Induction: • NM Induction process in place and signed off • Effective induction completed for new NMs • Acts as process owner for NM induction program (plan, design, development, sign-off) • Run induction program as required Financial Management: • Adherence to Training budget • Training income targets met • Assets effectively maintained and utilised • Manage staff training budget • Monitor Forecourt Trainers’ income & expenses • Maintain and control Engen assets utilised by Forecourt Trainers (equipment, vehicles) Management of Subordinates: • Effective and satisfied staff • Effective performance contracting and appraisal processes • Reportees’ Individual Development Plans (IDPs) up to date • Manage people issues on an ongoing basis • Conduct Performance contracting and performance appraisals with reportees • Monitor reportees’ performance on an ongoing basis • Identify staff training needs and solutions • Address instances of non-performance and take the appropriate corrective action Interaction with external stakeholders: • Informed stakeholders • Stakeholder input and requirements obtained • Build and maintain relationships with external stakeholders • Attend Dealer representative forums as required (GAP meetings) • Attend Sales meetings as required
Education & Experience	Matric Relevant tertiary qualification 5 years relevent experience
Knowledge, Skills & Attributes
Important Information	1. The appointment will be made in line with Engen’s Employment Equity Strategy. 2. All applications must be submitted to the contact person/numbers provided & in the manner requested. 3. If not submitted by the closing date, your application will automatically not be considered. 4. Engen does not guarantee that you will be called for an interview or appointed by virtue of your application. 5. Engen reserves the right not to make an appointment.

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