M Service Delivery Systems Manager: Projects and SHEQ

Job Number: 708925

Business Unit / Group Function: Kumba Iron Ore

Work type: Full Time Permanent

Discipline: Information Management

Location: Gauteng

Site: Kumba Iron Ore - Corporate Office

The role

·  The incumbent will be responsible for driving business value through a deep understanding of processes and systems and the ability to comprehend, analyse, influence and specify business requirements in order to meet business needs.

·  The incumbent will own the project lifecycle for projects in their area of responsibility and will be accountable to ensure adequate solution planning, design, build and implementation is conducted by the relevant Global IM teams in order to fulfil the agreed business requirements.

·  The individual will ensure that the implemented solution(s) delivers the business benefits agreed to during the business requirement analysis phase of projects in his or her area of responsibility.

 Managerial Authority

Ø  Develop and maintain an IM strategy that underpins the Projects, Health, Safety and Quality business strategy, complete with a roadmap of IM Capabilities and solutions to execute against the strategy.

Ø  Agree annual investment plan with Projects, Health, Safety and Quality to execute against the strategy

Ø  Translate aggregated demand and solution design into implemented solutions ready for use by the Business and ready for operational support by contracted service providers.

Ø  Ensure built and enhanced solutions adhere to Global IM Solution Architect specifications and Global IM Assurance guidelines.

Ø  Ensure the application complexity is managed and where required implemented solutions are integrated with other Functions.

Ø  Work with Project managers to deliver projects on schedule, budget and quality. Ensure Detailed Designs match High Level Designs and are traceable to requirements in Solution Specification.

Ø  Conduct post implementation reviews ensuring that the identified business value is achieved.

Ø  Identify and mitigate risks related to the IM Service Catalogue in area of responsibility

Ø  Define what is required to deliver the build service and oversee the build and implementation lifecycle according to Global IM standards

Ø  Ensures operations handbooks and service level agreements are in place with all key partners and vendors for all services and that services are operating to the right levels

Service Authority

Ø  Ensures that IT services provided by Suppliers, Vendors and Group deliver the required service levels and unit costs.

Ø  Manage the relationship with the business stakeholders and resolve any escalations and deliver on new IM demand.

Advisory Authority

Ø  Maintain an understanding of business and software trends for the Functional area. Identify and communicate (to BRM and Solutions stream) opportunities for service performance/quality improvements. Contribute to the scoping and budgeting process for these changes.

Ø  Identify and incorporate Business Process standardisation opportunities that can be designed into a standardised template for reuse in other Business Units.

Requirements

·  Applicants should be in possession of a 4 year qualification in IT or relevant area relating to Projects, Health, Safety or Quality

·  Significant Functional and IT / IM experience preferably in the Projects, Health, and Safety and Quality areas.  Will have:

Ø  Delivered projects covering the full implementation lifecycle of analysis, design, build, testing, implementation, support and enhancements. (5 Full lifecycle implementations)

Ø  Identified specific business issues and their technological implications by applying detailed knowledge of technology and its relationship with business functions

Ø  Leveraged technical knowledge and prior experience to develop present and support rational conclusions, recommendations and implementation strategies/plans.

Ø  Demonstrated understanding of trade-offs between business requirements, cost, and performance and clearly articulated this in a business case.

Ø  Identified and resolved critical and complex design issues across projects. Has the ability to rapidly analyse and correct the most complex business critical problems within an enterprise's information technology / information management environment(s) and consistently met client expectations.

Ø  Designed and delivered innovative solutions from concept through implementation in a complex environment and consistently met customer expectations.

Ø  Identified and addressed the critical technical success factors for complex engagements.

You will need

·  Knowledge: Business acumen, application service management, business analyses and Level 2 Technical competencies required: Contacts and engages with key stakeholders and understands requirements imposed by internal and external stakeholders. Owns initiative communications plans, familiar with the suppliers business and strategic interests. Has good working relationships and network with supplier personnel, understands business unit strategies and can make link to IM contribution, participates in governance forums, makes recommendations to process stakeholders on process improvement, identifies risk root causes and can quantify potential business impact. Implements solutions to reduce level of exposure, understand IM Architecture and create projects to align to roadmaps, lead a small team, apply approved PM methodology, and manages budget, schedule and scope, completed a number of project lifecycles with responsibility for a small team.  Taken idea from concept to proof of concept and then to pilot and manages a portfolio of services in a single domain, holds suppliers to account on SLAs, liaises with solutions design and architecture to ensure roadmaps are followed and services are introduced with excellence

·  Skills: Stakeholder management, drive for results and set challenging goals, monitors performance, communication, presentation and reporting skills, collaboration and problem-solving

Remuneration

The initial salary will be determined in accordance with Kumba Iron Ore Ltd regulations.

The position is an Anglo Band 6

Additional Information

Incomplete applications will not be considered. Applications will not be considered without the attachment of valid copies of qualifications and/or licences required as indicated in the job requirements for this role. Kumba Iron Ore shall apply the affirmative action principles as set out in the company's Employment Equity policy

Kumba Iron Ore employees must attach a signed K009 form with their application, any application submitted without the signed K009 form will not be considered

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Appointments will be made in line with Employment Equity targets

Closing date: 17 October 2014 

Ref. 708925

All applicants are thanked for their interest. 

Applications which have not been responded to within 6 weeks of closing date should be regarded as unsuccessful. Communication will be with shortlisted candidates only

*Preference will be given to applicants from the designated group defined in terms of Employment Equity

Advertised: 03 Oct 2014 South Africa Standard Time
Applications close: 17 Oct 2014 South Africa Standard Time