Business Systems Administrator

Vacancy Number: BSA/ICT/03/14
Department: ICT
Duration: 2 years

ILRI seeks to recruit an ICT Business Systems Administrator to manage and administer ILRI’s business systems, specifically the new Agresso Business World, from the One Corporate System (OCS) project. The job holder will  be responsible for user roles and rights to access the system, alerts and workflows implemented within the business system.

ILRI works to enhance the roles livestock play in pathways out of poverty in developing countries. ILRI is a member of the Consultative Group on International Agricultural Research (CGIAR) Consortium, a global research partnership of 15 centers working with many partners for a food-secure future. ILRI has two main campuses in East Africa and other hubs in West and southern Africa and South and Southeast Asia.www.ilri.org.

The Centre’s headquarters are located in Nairobi, Kenya, and research is conducted in 31 countries in Africa, Asia and Latin America. We are supported by the Consultative Group on International Agricultural Research (CGIAR) and receive funding from over 50 different donors.

CGIAR is a global agricultural research partnership for a food-secure future. Its science is carried out by 15 research centres that are members of the CGIAR Consortium in collaboration with hundreds of partner organizations. www.cgiar.org.

Responsibilities

• Assist in implementing the Agresso Business World (ABW) system for ILRI as part of the Once Corporate System project (OCS);
• Manage and administer the Agresso Business World (OCS) system and integration to other business systems in use at ILRI;
• Take responsibility for managing roles and user access to the business system as well as administrating workflows, alerts and the process queues;
• Manage and administer the MS SQL databases that are used by the business systems
• Provide training to staff in the use of the business systems;
• Ensure all required documentation; including user and ILRI procedure manuals are available and up-to-date;
• Liaise with partners, service providers and suppliers to troubleshoot and resolve problems with the systems and to implement their service and maintenance contracts;
• Ensure that disaster recovery plans are in place, tested and monitored for all the systems being managed;
• Follow change management processes to document all changes to live servers and applications;
• Carry out regular risk assessments and implement mechanisms to mitigate the identified risks. This will include monthly reviews with business unit and ICT supervisors of access rights, operator and ledger definitions and the chart of accounts;
• Work with other ICT staff to ensure all regional, country and project offices have access to business systems and are able to use them;
• Communicate with all staff concerning updates and changes made to the systems;

Requirements

• First Degree in Computer Science or equivalent or a Higher Diploma with additional 2 years relevant work experience
• An advantage if the candidate has training in Agresso Business World or similar ERP products, MS SQL server, database management and scripting;
• ITIL foundation certification is required;
• Microsoft Certified Solution Developer;
• Prior training in customer service support will be useful;
• Well organised thus able to manage projects in several locations;
• Good communication and interpersonal skills with the ability to pass on information clearly to users and to grasp difficulties perceived by users;
• Strong customer service orientation that establishes a good working relationship with customers, with the attitude of wanting to assist people and pass-on their knowledge and experience to others;
• Excellent technical knowledge of database platforms e.g. MS SQL Server, MySQL;
• Excellent technical knowledge of administering Business Enterprise Systems;
• Good logical diagnostic skills and ability to exercise good judgement in the resolution of problems.
• Ability to multi-task in dealing with several different problems at a time;
• Ability to work under high pressure, meet deadlines, monitor and follow-up on pending matters under minimum supervision;
• Ability to communicate fluently in written and verbal English.

Terms of appointment:

This is a Nationally Recruited Staff (NRS) positions based at ILRI’s Nairobi campus and is for a 2 years’ contract period.

Job level and salary:

This position is job level 2D with a starting salary of KES154, 917 per month.  The benefits package includes pension, medical and other insurances for ILRI’s Nationally Recruited Staff.

How to apply:

Applicants should send a cover letter and CV explaining their interest in the position, what they can bring to the job and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to the Human Resources Director through: http://ilri.simplicant.com/ before 4 April 2014. The position title and reference number REF:BSA/ICT/03/14 should be clearly marked on the subject line of the online application.

ILRI is an equal opportunity employer