Audio Visual Technician

Vacancy Number: AV/ICT/3/14
Department: ICT
Duration: 2 years

ILRI seeks to recruit an Audio Visual Technician to provide Audio Visual support for all meetings (Physical and Virtual) on campus as well as regional offices when required.

ILRI works to enhance the roles livestock play in pathways out of poverty in developing countries. ILRI is a member of the Consultative Group on International Agricultural Research (CGIAR) Consortium, a global research partnership of 15 centres working with many partners for a food-secure future. ILRI has two main campuses in East Africa and other hubs in West and southern Africa and South and Southeast Asia.www.ilri.org.

The Centre’s headquarters are located in Nairobi, Kenya, and research is conducted in 31 countries in Africa, Asia and Latin America. We are supported by the Consultative Group on International Agricultural Research (CGIAR) and receive funding from over 50 different donors.

CGIAR is a global agricultural research partnership for a food-secure future. Its science is carried out by 15 research centres that are members of the CGIAR Consortium in collaboration with hundreds of partner organizations. www.cgiar.org.

Responsibilities

• Ensure that audio visual conferencing equipment is in good working condition. These are Projectors, Mixers, DIS system, Screens, Microphones, Speakers, Cameras, Amplifiers, associated desktop computers and laptops;
• Managing and Setting up of PA system during meetings and functions and ensuring recording of meetings as required e.g. FMC as well as having them posted on the intranet as required;
• Develop the annual preventive maintenance schedule for all AV equipment and meeting rooms and handle/facilitate the exercise;
• Manage the Centre’s Computer Lab and ensure that equipment is in usable condition at all times.
• Proactively develop contacts with other institutions with similar AV equipment and activities to ensure that the Centre maintains a state of the art AV equipment and practices;
• Provide quarterly reports on e.g. Equipment and platform utilization;
• Gather feedback on conferencing services quality from participants and opportunities to improve – Share and implement in liaison with other key staff;
• Setup and Operate the DIS system as per the different meeting room arrangements upon clients’ request;
• Carrying out orientation for new staff and prepare induction materials for user reference;
• Provide “tips of the week” that will help staff run and participate in meetings efficiently;
• Supervise students that are on attachment to the ICT Department;
• Keep the helpdesk status up-to-date and communicate regularly with the requester to keep them informed of the status. Close the call as soon as the service has been delivered to the satisfaction of the customer;
• Support virtual meetings and collaboration spaces (WebEx, gtalk, Skype, ustream and any others) used by the Centre to enhance meetings between staff or with partners whatever their location;
• Conduct regular training and awareness sessions on use of available communication equipment and tools;
• Participate as required in projects that are implemented by the ICT Customer Services team.
• Be available to provide required support for meetings held out of office hours;
• Provide basic ICT support to meeting participants and escalating to relevant ICT staff tasks that he/she cannot handle.

Requirements

• A college diploma in ICT;
• Training in Audio Visual operations;
• At least 2yrs of experience in a similar or almost similar environment;
• Good communication and interpersonal skills;
• Strong customer service orientation that establishes a good working relationship with customers, with the attitude of wanting to assist people and pass-on their knowledge and experience to others;
• Organized, dynamic self-starter;
• Good logical diagnostic skills and ability to exercise good judgment in the resolution of problems;
• Ability to multi-task in dealing with several different tasks at the same time;
• Proficiency in the applications used at ILRI e.g MS Office Suite;
• Ability to meet deadlines, monitor and follow-up on pending matters under minimum supervision;
• Ability to work under high pressure;
• Ability to communicate fluently in English.

Terms of appointment:

This is a Nationally Recruited Staff (NRS) positions based at ILRI’s Nairobi campus and is for a 2 years’ contract period.

Job level and salary:

This position is job level 2A with a starting salary of KES71, 479 per month.  The benefits package includes pension, medical and other insurances for ILRI’s Nationally Recruited Staff.

 How to apply:

Applicants should send a cover letter and CV explaining their interest in the position, what they can bring to the job and the names and addresses (including telephone and email) of three referees who are knowledgeable about the candidate’s professional qualifications and work experience to the Human Resources Director through: http://ilri.simplicant.com/ before 4 April 2014. The position title and reference number REF: AV/ICT/3/14 should be clearly marked on the subject line of the online application.