WWF South Africa: IT Technician

WWF South Africa is one of the world's largest and most respected independent conservation and environmental organisations, with almost five million supporters and a global network active in more than 100 countries. WWF's mission is to stop the degradation of the earth's natural environment and to build a future in which we all live in harmony with nature, by conserving the world's biological diversity, ensuring that the use of renewable natural resources is sustainable, and promoting the reduction of pollution and wasteful consumption.

WWF seeks to appoint a IT Technician, based in Rosebank, Johannesburg.

Responsibilities:

• Desktop support:
• Hardware, Software and User support;
• Install and configure new hardware and software;
• Helpdesk support: Logging, addressing, escalating and troubleshooting any reported problems;
• Answering technical queries and dealing with often frustrated users;
• Applying operating system updates, patches, and configuration changes;
• Provide support for scheduled resource usage i.e. Video Conferencing, Voice recorders, conference phone etc.
• Remote support for Satellite users and offices.
• Server support:
• User and Group maintenance: Adding, removing, or updating user account information, resetting passwords, etc.
• Administrate server folder and service access security;
• Responsibile for documenting the configuration of the system;
• Analyse system logs and identifying potential issues with computer systems;
• Apply operating system updates, patches, and configuration changes;
• Introduce and integrating new technologies into existing server environment;
• System performance tuning;
• Apply operating system updates, patches, and configuration changes;
• Communications infrastructure support:
• Administrate Voice, data and video communication systems
• Printer and copier support;
• Perform routine audits of systems and software;
• Perform daily backups;
• Ensure that the network infrastructure is up and running;
• Manage Cloud and Intranet User account setup

Requirements:

• Qualification: MCSE;
• Minimum of two years working experience in a Microsoft Server 2008 environment;
• Active directory, group policy experience essential;
• Pastel and VIP server experience advantageous;
• User technical support experience;
• Ability to work under pressure;
• Ability to multi-task;
• General administrative skills;
• Communication and interpersonal skills;
• Time management skills.

To apply, submit a CV and motivational letter, together with the names, current e-mail addresses and telephone numbers of three relevant references to hr@wwf.org.za.

WWF seeks to promote diversity among its staff. Candidates who have not received a response within three weeks of the closing date are kindly requested to assume that their application has not been successful in this instance.

WWF-SA reserves the right not to fill this position.