Primary Location: ZA-Eastern Cape
Job Type: Permanent/Regular
Posting Range: 6 Jan 2014 - 18 Jan 2014
Description
PURPOSE OF THE JOB
The main focus of this role is to build and maintain
professional business relationships across a portfolio of 250 clients of high
value by driving challenging sales and income targets, proactively acquiring
new clients, sollutioning existing clients with cross sell, campaigns and
product utilisation and proactively managing and improving customer
satisfaction and risk and compliance
RESPONSIBILITIES
· Drive
income and sales targets by cross selling, upselling and acquiring new clients
· Ensure
dedicated relationships are maintained and grown
· Create
and maintain an annual client interaction management plan
· Ensure
the long term sustainability of the portfolio by establishing relationships
· Make
use of the client planning and solutioning tools for the top 30% of the
portfolio
· Achieve
new business and up-selling sales targets
· Achieve
customer satisfaction targets
· Develop
an understanding of regional market trends and business lifecycle challenges
· Track
and monitor the financial performance of the portfolio
· Apply
risk-based pricing for all new sales and pricing reviews
· Position
Enterprise Banking in a dynamic and highly competitive market place
· Drive
aquisition initiatives through pro-active re-engagement processess
· Conduct
regular client visits and initiate changes to ABB Product
· Educate
the customers on the new operating model and value proposition
· Make
use of middle and back-office support networks
· Maintain
ownership for servicing the client on operational matters
· Take
ownership of client complaints
· Communicate
and implement actions to improve service following client feedback
· Stay
abreast of new industry developments and clients' market position
· Understand
and apply the relevant governance and compliance procedures
· Maintain
customer records and accurate completion of applications and paperwork
· Manage
the Not Fit For Processing listings for the KAMLS
· Manage
dormant accounts
COMPETENCIES
· Deciding
and initiating action
· Working
with people
· Relating
and networking
· Persuading
and influencing
· Presenting
and communicating information
· Analysing
· Creating
and innovating
· Delivering
results and meeting customer expectations
Essential/Basic Qualifications
MINIMUM REQUIREMENTS
· B
Degree in Commerce or Marketing or Finance or equivalent NQF level 6
qualification
· Five
(5) years sales and relationship banking experience within a Commercial Banking
environment
· NQF
level 5 FAIS qualification with 60 Credits
· Three
(3) years FAIS experience
· Proficient
in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
· No
criminal record
Preferred Qualifications
PREFERRED REQUIREMENTS
· Post
graduate qualification in Commerce or Marketing or Finance
· Seven
(7) years sales and relationship banking experience within a Commercial Banking
environment
· Preference
will be given to South African Citizens and Permanent residents of South Africa
in possession of proof of permanent resident status
GENERAL
The appointment will be made in line with the Divisional
Employment Equity strategy
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