Relationship Executive - Mthatha - 00139295

Primary Location: ZA-Eastern Cape

Job Type: Permanent/Regular

Posting Range: 6 Jan 2014 - 18 Jan 2014

Description

PURPOSE OF THE JOB

The main focus of this role is to build and maintain professional business relationships across a portfolio of 250 clients of high value by driving challenging sales and income targets, proactively acquiring new clients, sollutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance

RESPONSIBILITIES

·         Drive income and sales targets by cross selling, upselling and acquiring new clients

·         Ensure dedicated relationships are maintained and grown

·         Create and maintain an annual client interaction management plan

·         Ensure the long term sustainability of the portfolio by establishing relationships

·         Make use of the client planning and solutioning tools for the top 30% of the portfolio

·         Achieve new business and up-selling sales targets

·         Achieve customer satisfaction targets

·         Develop an understanding of regional market trends and business lifecycle challenges

·         Track and monitor the financial performance of the portfolio

·         Apply risk-based pricing for all new sales and pricing reviews

·         Position Enterprise Banking in a dynamic and highly competitive market place

·         Drive aquisition initiatives through pro-active re-engagement processess

·         Conduct regular client visits and initiate changes to ABB Product

·         Educate the customers on the new operating model and value proposition

·         Make use of middle and back-office support networks

·         Maintain ownership for servicing the client on operational matters

·         Take ownership of client complaints

·         Communicate and implement actions to improve service following client feedback

·         Stay abreast of new industry developments and clients' market position

·         Understand and apply the relevant governance and compliance procedures

·         Maintain customer records and accurate completion of applications and paperwork

·         Manage the Not Fit For Processing listings for the KAMLS

·         Manage dormant accounts

COMPETENCIES

·         Deciding and initiating action

·         Working with people

·         Relating and networking

·         Persuading and influencing

·         Presenting and communicating information

·         Analysing

·         Creating and innovating

·         Delivering results and meeting customer expectations

Essential/Basic Qualifications

MINIMUM REQUIREMENTS

·         B Degree in Commerce or Marketing or Finance or equivalent NQF level 6 qualification

·         Five (5) years sales and relationship banking experience within a Commercial Banking environment

·         NQF level 5 FAIS qualification with 60 Credits

·         Three (3) years FAIS experience

·         Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet

·         No criminal record

Preferred Qualifications

PREFERRED REQUIREMENTS

 ·         Post graduate qualification in Commerce or Marketing or Finance

·         Seven (7) years sales and relationship banking experience within a Commercial Banking environment

·         Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy

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