Receptionist - Non-Bank Financial Institutions Regulatory Authority(NBFIRA)

Reports to: Senior Administration & Records officer

Main purpose of the job

To operate the switchboard, welcome clients and direct them accordingly to the relevant offices and or persons. Provide administrative support to other functions

Key performance Areas

• Operate and answer the switchboard
• As the first point of contact the incumbent will attend clients, ascertain nature of visits and direct them accordingly
• Inform the requested contact person of the client’s visit and direct callers to the specific location
• Provide appropriate responses to the client’s enquiries
• Screens incoming calls and when appropriate answer routine queries and or refer calls to an alternate source
• Ensures that the reception is kept clean and presentable at all times
• Collates and distributes accurate telephone reports to staff members
• Reports telephone faults and monitors repairs
• Undertake such other duties as assigned by the supervisor

Experience and Qualifications

• Certificate in Secretarial Studies or equivalent
• Minimum of 2 years’ experience operating a switchboard and office administration

Eligible candidates should send their CV, certified copies of your qualifications, and contact details of three referees to:

Email: recruitment@nbfira.org.bw or by post to,

Deputy Chief Executive Officer – Corporate Services
NBFIRA
P/Bag 00314
Gaborone
Telephone: (+267) 3102592 / 3686100
Fax: (+267) 3102376

Closing date: 31 December 2013
Source: Sunday Standard, December 15 – 21, 2013

NB: Only shortlisted candidates will be responded to.