Communication Specialist

Job Title: Communication Specialist (Digital Governance and Capacity Building Lead)

Organization: UNICEF

Job no: 563541
Contract type: Fixed Term Appointment
Duty Station: Valencia
Level: P-3
Location: Spain, United States
Categories: Communication

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

This position resides within the Digital Strategy Section, as part of the Division of Communication and Advocacy and reports directly to the Head of Digital Governance and Platform. The Digital Strategy Section manages all global digital channels and digital communications for UNICEF, including UNICEF.org in 5 UN languages, global social media channels, and digital multimedia content creation. The Section is also responsible for the building, management and maintenance of the unicef.org web platform and website properties, including websites for Country and Regional Offices, digital governance, and capacity building.

How can you make a difference?

Purpose for the job:

Under the supervision of the P4 Head of Digital Governance and Platforms, the Digital Governance and Capacity Building Lead serves as the primary custodian of UNICEF’s Digital Governance Framework and is responsible for the development and implementation of regulatory documents and instruments related to digital communications and platforms, as well as related capacity building activities. The incumbent also provides strategic guidance and supervision of organizational digital brand protection portfolio and acts on brand abuses and misuses online. These strategic initiatives are aimed at ensuring a coherent, unified and well coordinated digital presence for UNICEF to effective advocate for children’s rights and drive impactful actions.

Role Responsibility

Summary of key functions/accountabilities:

1. Develop and manage regulatory materials for digital governance
2. Oversee digital governance support desk and digital brand protection services
3. Lead digital capacity building and Community of Practice for digital communications

Description of the assignment:

Lead UNICEF’s Digital Governance, Brand Protection and Digital Capacity Building portfolios in support of the development and implementation of UNICEF’s Digital Strategy and advocacy priorities:

1. Develop and manage regulatory materials for digital governance

• Act as the custodian of UNICEF’s Digital Governance Framework and lead the regulatory work, including the creation, dissemination and implementation of policies, procedures, standards, and guidelines within the framework regarding external digital communications.
• Take initiative in actively seeking and gathering relevant information for the implementation of different aspects of digital governance from staff in GCA and focal points in other Divisions, Regional and Country Offices, and National Committee offices.
• Support the division’s development of strategies, tactics and actions aimed at meeting the organization's objectives especially in the area of digital governance.

2. Oversee digital governance support desk and digital brand protection services

• Oversee the governance support desk which is responsible for advising UNICEF offices and staff on the compliance with policies, procedures, standards and guidelines related to digital communications and the protection of UNICEF’s brand online.
• Advise on the effective use of digital channels and tools to division and other offices e.g. other headquarters Divisions, Regional and Country Offices, and National Committee offices.
• Provide oversights, guidance, evaluation and approval to UNICEF’s external-facing web presence requests at global, regional and national levels. Provide client-facing and end-to-end strategic project and product management support in close collaboration with various teams in GCA and ICTD.
• Build relationships and nurture alliances with various external individuals, groups and organizations, whose support is valuable to the achievement of GCA’s goals.
• Oversee the monitoring and enforcement activities of infringements to UNICEF’s online brand and manage vendors and contracts for corporate digital brand protection services.

3. Lead digital capacity building and Community of Practice for digital communications

• Coordinate the digital communication capacity building activities and manage relevant knowledge platforms, communication channels and Communities of Practice.
• Actively monitor UNICEF communication, programme and emergency activities to determine capacity building needs for digital communications, within the parameters of GCA work plans and organizational priorities.
• Responsible for the development and execution of team work plans. Provide management and supervision for team members and ensure business objectives are met within the timeframe and budget.

To qualify as an advocate for every child you will have…

Education:

• An advanced university degree in Public Policy, Political Science, International Relations, International Development, Communication, or other relevant fields is required; or*
• A first level university degree with an additional two years of experience may be accepted in
  lieu of the advanced university degree.

Experience:

• At least five years of progressively responsible professional work experience in digital/communication/information fields is required.
  Prior working experience managing consultants and or vendors in fields such as: web development, digital governance, capacity building, digital communications, platform development is required.
• Prior working experience with elements needed for creating and maintaining a digital presence, such as web content management system (WCMS), hosting, web development, design and user experience.
• Experience leading virtual teams and interacting with a broad range of stakeholders.
• A good understanding of technical aspects of on-line media and communication is essential.
• Experience working with compliance or technology risk management experience is highly desirable, specifically in a humanitarian or not-for-profit environment.
• Proven track record in delivery of complex projects in an on-line environment is a plus.
• Experience of working in the field of digital governance in a large decentralized organization.
• Knowledge and/or experience managing domains in a large organization is a plus.
• Strong knowledge of digital publishing processes in large organizations.
• Good understanding of world affairs, current events and development issues needed.
• Knowledge of United Nations or other international aid or NGOs highly desirable.

Language Requirements:

• Fluency in English is required. Another UN language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

• Nurtures, Leads and Manages People (1)
• Demonstrates self-awareness and ethical awareness (2)
• Works collaboratively with others (2)
• Builds and maintains partnership (2)
• Innovates and embraces change (2)
• Thinks and acts strategically (2)
• Drive to achieve results for impact (2)
• Manages ambiguity and complexity (2)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance.  Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Advertised: 05 Jul 2023 Eastern Daylight Time
Deadline: 21 Jul 2023 Eastern Daylight Time

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