EMPLOYMENT OPPORTUNITIES AT MTC

TEAM LEADER: CALL CENTRE

Client	MTC Namibia
Published	15/06/2015
Contract Type	Permanent
Salary	Negotiable
Location	Khomas >> Windhoek
Introduction	•Must have excellent oral, written, and interpersonal communication skills •Must possess exceptional listening and analytical skills •Should have superb knowledge of the customer care process and techniques •Must demonstrate ability to manage and build a customer-centric team •Should be able to identify any skill gaps, and ensure all staff is going through training programmes. •Must ensure regular and constant updates on products and service knowledge •Must control and manage productivity on the floor.
Job Functions	Call Centre
Industries	Call Centre & Helpdesk,Telecommunications
Specification	•Grade 12 (25 points) – No exceptions •Diploma/Certificate will be an added advantage. •+/- 3 – 5 years previous experience in a Call Centre or Customer Care (Compulsary) •+/- 2 years conflict management experience (Compulsary) •Must have great interpersonal and communication skills •Must have friendly, team player, open with helpful disposition (Requirement) •Must be able to perform well under pressure (very stress full environment) •Must be fully computer literate, and have a valid driver’s license •Namibian citizenship or residency CLOSING DATE: 30 JUNE 2015

ORGANIZATIONAL DEVELOPMENT PRACTITIONER

Client	MTC Namibia
Published	19/06/2015
Contract Type	Permanent
Salary	Negotiable
Location	Khomas >> Windhoek
Introduction	•Ensure that MTC’s Performance Management Policy is followed and implemented accordingly. •Ensure that all performances related documents regarding appraisals, probation and any other related performance discussions are updated on system. •Analyze and report on current performance statistics and trends in the organization so that improvements can be recommended and implemented. •Provides advice to business units/line management on improved performance measuring and reporting methods. •Coordinate the poor performance counseling program through identification of poor performers and conducting and documenting of counseling sessions. •Coordinate the various Rewards and Recognition programs for MTC. •Develop appropriate training material and conduct training with regards to performance related topics. •Work closely with the OD Practitioner to identify problem areas and effectively implement appropriate programs to assist with performance related issues.
Job Functions	Human Resources
Industries	Human Resources
Specification	•Relevant Diploma/ Degree •At least 4 years in an HR environment of which 2 should be in Performance Management practices and techniques. •In depth knowledge of performance management concepts, theories, related practices and tools with experience of incorporating these into business focused solutions, including workable implementation plans to set performance standards & measuring results •Excellent written & verbal communication skills with experience of presenting proposals to management level audiences. •Experience of either developing & delivering training or of structuring & facilitating workshops with management level audiences •Good interpersonal skills with experience of building effective working relationships at all levels of an organization/ with different nationalities & cultures •Experience of providing advisory/ consultative services to management. •Good understanding of the roles, responsibilities and inter-relatedness of key business functions •Excellent analytical skills with experience of developing performance improvement solutions •Excellent planning & organizing skills with the ability to work with minimal direction. •Namibian citizenship or residency CLOSING DATE: 30 JUNE 2015

MOBILEHOME SUPERVISOR - GOBABIS

Client	MTC Namibia
Published	19/06/2015
Contract Type	Permanent
Salary	Negotiable
Location	Khomas >> Windhoek
Introduction	•Co-ordinate and supervise activities related to cash-ups and stock. •Dealing with customer & ensuring customer satisfaction. •Manage sales personnel and their performance. •Ensure proper completion of contract applications and other MTC services •Ensure profitability of the shop •Supervision of cash and Bank receipts, cash security and cash deposits. •Supervisory control in respect of customer relations and queries.
Job Functions	Client Services,Retail
Industries	Telecommunications
Specification	•Grade 12 (25 points) – No exceptions •Diploma/Degree in Sales/Marketing or Customer Relations or related field. •+/- 3 – 5 years 1st line customer contact & sales experience (Strong requirement). •+/- 3 – 5 years 1st level supervisory in customer relations environment (Strong requirement) •Must be customer service oriented, friendly, patient with a helpful disposition (Requirement) •Must be detail orientated, accurate and focused. •Must be able to perform well under pressure (very stress full environment) •Must be fully computer literate, and be well spoken in English, with a valid driver’s licence. •Namibian citizenship or residency CLOSING DATE: 30 JUNE 2015

MOBILEHOME SENIOR SALES ADVISOR

Client	MTC Namibia
Published	20/06/2015
Contract Type	Permanent
Salary	Negotiable
Location	Khomas >> Windhoek
Introduction	•Handling queries and customer related issues, and escalate queries to supervisory level where required. •Support the efforts of the Mobilehome Supervisor with regard to security and housekeeping, and ensuring that displays and general image of the Mobilehome comply with policy. •Recording of cash and Bank takings and issue receipts. •Arrange for security to collect cash and Bank receipts. •Ordering, re-ordering and receipt of stock. •Reconciliation of stock with cash and Bank receipts.
Job Functions	Client Services,Retail
Industries	Telecommunications
Specification	•Grade 12 (25 points) – No exceptions •Diploma/Certificate in Sales/Marketing or Customer Relations or related field •+/- 2 – 4 years 1st line customer contact & sales experience (Strong requirement). •Must be customer service oriented, friendly, patient with a helpful disposition (Requirement) •Must be detail orientated, accurate and focused. •Must be able to perform well under pressure (very stress full environment) •Must be fully computer literate, and be well spoken in English. •Namibian citizenship or residency CLOSING DATE: 30 JUNE 2015

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