MANAGER IT (SERVICES SUPPORT) - Botswana Unified Revenue Service

EXTERNAL VACANCY CIRCULAR NO. 1 OF 2014

Main purpose of the job:

To define, manage, co-ordinate and control and deliver efficient, secure and value for money processes, practices, functions and activities within the areas of IT Service Support; and to Strategically develop, implement and review innovatively changes to the service desk operations that proactively anticipates and satisfies customer needs.

Key Performance Areas:

- Resource Utilisation
- Project Direction and Control
- Internal Client Relationship Management
- Effective Supervision
- Effective Administration
- Team cohesion and personal effectiveness
- Training and Staff Development
- External consultants relationship management

Qualifications:

Recognised IT related Degree.

Experience

At least 6 years post qualification experience, two (2) of which should have been at the professional level. Knowledge of ITIL and other IT governance standards will be essential.

Competencies

- Strategic Thinking and Technical Understanding
- Critical and Analytical thinking
- Team Leadership
- Business and Results Focus
- External Environment awareness
- Communications
- Planning and Resource Management
- Contract negotiation skills

Salary: BURS 04 (P 292, 368 – P 358, 380) per annum

Benefits:

BURS offers a competitive salary and benefits such as Medical Aid Scheme, Contributory Pension Fund, Group Life Assurance Cover, 24 hour Group Personal Accident cover, Housing Subsidy and Staff Welfare Schemes.

Candidates who meet the requirements for the above mentioned position should apply and attach comprehensive curriculum vitae, certified copies of certificates and Omang, and at least two references from current or previous employers, at least one (1) reference should be current. All applications should be addressed to:

Director Human Resources
Botswana Unified Revenue Service
Block B, 4th Floor
Private Bag 0013
Gaborone

NB: Only shortlisted candidates will be responded to.

For more information regarding the position, please contact the Human Resources Office at this numbers: 3638904 (Ms. T Rabasha) or 3638924 (Mr. O. Makabea).

Closing date: 3 February 2014 at 16:30 pm