IT Associate

Grade: E

Job ID: 13-7199

Location: BI-Bujumbura

# of Positions: 1

Center/Office: CPM - General

Project/Program: SCMS

Application Due Date: 2014-01-31

Overall Responsibilities

Management Sciences for Health (MSH) saves lives and improves health by helping public and private organizations throughout the world to effectively manage people, medicines, money, and information. Working from more than 45 country offices and our Arlington, Virginia, and Cambridge, Massachusetts, US headquarters, our staff from 73 nations is highly regarded for its technical expertise, integrity, and commitment to making a lasting difference in health.  We live our mission to save lives and improve the health of the world’s poorest and most vulnerable people by closing the gap between knowledge and action in public health.  

MSH seeks an IT Associate for the MSH office in Bujumbura, Burundi

OVERALL RESPONSIBILITIES:

The IT Associate is responsible for maintaining the IT infrastructure (servers, network equipment, PBX, etc.) and the distributed equipment (PC’s, printers, peripherals, phones) provided to local staff for the entire PHC Project in Burundi.  The IT Associate is expected to follow MSH corporate policies and standards when procuring, configuring and installing ICT hardware and software and to collaborate closely with the MSH corporate Network Infrastructure team.  The IT Associate ensures that the latest updates and patches for the operating systems, antivirus software, and other applications in use at the office are regularly tested and installed. Additionally, s/he works closely with the Operations Officer. This includes working with the MSH Corporate Network Infrastructure team in drafting specifications for servers and networking needs of the client as well as the implementation of the IT infrastructure.

Specific Responsibilities

1. Assist with Daily IT Helpdesk Support
2. Assist staff and visitors with laptop and connectivity set up as well as access to scanner and printer
3. Provide orientation to new staff on the MSH IS Systems, usage, IT Policies, intranet and other MSH electronic resources
4. Assist staff and visitors to setup laptops for presentations and/or meetings.
5. Set up and monitor internet link, office switches and wireless. Monitor link availability
6. Setup network diagrams and change accordingly when system changes
7. Develop and monitor backup tracking sheet and setup backups for all projects. He/she will ensure data is backed up to the disk and external media.  Store regularly backup medias in separate location other than the server room
8. Report on backups and network uptime to management. Ensure that backed up data can be restored and healthy by doing regular exercise 
9. Monitor antivirus statuses on laptops and computers
10. Monitor devices and printers. Report technical faults and liaise with service provider to provide after sales support. Advice when a cartridge needs replacement or device is offline.
11. Ensure maintenance of equipment is undertaken according to agreement with the service provider. Troubleshoot and fix desktop, printers, laptops and network problems per requests
12. Responsible for PC and server maintenance, cabling, network infrastructure and minimize system downtime. Assist with telephone system and reporting when needed
13. Setup new systems when needed e.g. Payroll, HRIS and provide training on how to use new systems.
14. Clean-up of unnecessary documents from server e.g. folder management and server update 
15. Advise Management on ways to improve network performance and speed. Find ways to save costs in areas related to IT
16. Identify performance issues and coordinate with IT manager for correction to improve system performance deficiencies
17. Keep up to date with MSH IS procedures, policies and innovations by networking with MSH IT Associates in the region and at HQ.
18. Other duties as assigned

Qualifications

1. An IT Bachelor’s degree specializing in Systems Administration and Networking or an equivalent qualification;
2. Computer Hardware and Networking Certifications will be a definite advantage; e.g. A+, Network+, Microsoft Certified Systems Administrator (MCSA), etc.
3. 1-3 years’ experience in a similar position
4. Experience in troubleshooting/isolating Windows Server 2003 and 2008 problems.
5. Proficiency in computer hardware and software support.
6. Experience with network technologies, including local-area network (LAN) protocols, wide-area network (WAN) protocols, IP routing, DHCP, DNS, TFTP, and WINS.
7. Strong organizational skills and ability to evaluate priorities effectively while maintaining a service-oriented outlook.
8. Ability to work under pressure and with limited supervision; ability to take initiative and work independently or as part of a team.
9. Strong verbal and written French communications skills. English knowledge would be a distinct advantage

 Apply now