IT Director I - Ministry Services

Position Title:	IT Director I - Ministry Services	Application Deadline Date:	05 Feb 2014
Position Location:	Open to be based in KL or Manila	Position Start Date	01 Mar 2014
Region:	Asia	Position End Date:
Requisition Category:	International	Recruitment Priority:	Need Immediately
Country Name:	Malaysia	Program/Office Name:	Malaysia
City/Province:	Open to be based in KL or Manila	Employee Type:	Regular Full-time
Job Grade Level:	18	Recruitment Status:	Advertising in Progress
Is this a family post?	Family - Spouse with Children
		Requisition Num:	2014AILODL-9FB7HF

PURPOSE OF POSITION:

The IT Director I, Ministry Services role is responsible for managing and maintaining global IT processes and standards relevant to their area, system and solution development including both custom developed and commercial off the shelf solutions. This position manages multiple IT processes within one functional area and provides IT services to one or more regions globally. The position is responsible for the following systems:

• Rich Media Transfer (RMT)
• SingleStep
• StepWise
• Media File Transfer (MFT) / Enterprise Service Bus (ESB)
• Horizon
• Last Mile Mobile Solution (LMMS)
• iVision

Individuals within the IT leadership job family have responsibility for activities that contribute to planning, creating and implementing an IT vision and strategy aligned with the company’s strategic business plan. They oversee the development of corporate standards, technology architecture, technology evaluation and transfer. They manage small to large teams of people responsible for developing and delivering IT solutions for the business and customers. Each role within this job family provides technical and business leadership to their organizations as well as to the business.
IT Leaders are also responsible for analysing trends in technology, assessing the impact of emerging technologies on the business, providing solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions. These solutions must be developed at the best possible cost and be aligned with customer and business needs while establishing relationships with employees and key internal and external stakeholders. They are also responsible for participating and leading the development of an IT governance framework that defines the working relationships and sharing of IT components among various IT groups within the organization.
To be successful, individuals must possess a combination of business, technical and leadership skills and competencies. This requires an understanding of client’s business needs, processes and functions. They also need a solid knowledge of IT infrastructure, architecture, applications development and support, networks, and computer operations. In addition, individuals working in this job family must have excellent communication skills and the ability to influence others.


KEY RESPONSIBILITIES:

Business and IT Strategy:

• Develops the tactical components and strategies to achieve goals at an enterprise level.
• Works with business partners to understand business needs.
• Manages the development and implementation of IT initiatives to support business strategy.
• Goals for IT initiatives are achieved and provide expected business results.
• Plan and approach for software development and maintenance are developed.
  
  Change Management:
• Articulates change.
• Is active and visible throughout the change process.
• Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).
• Builds a coalition of sponsorship (managers, staff and clients) and manages resistance to the change.
• Identifies and removes obstacles to change.
• Buy-in to change from key stakeholders, staff and end-users.
• Technology solutions/initiatives implemented with minimal disruption to organization and IT services.
  
  Governance:
• Leads or participates in a customer advisory board to manage IT services demand.
• Communicates client’s needs and priorities and provides feedback on pricing and investment.
• IT services support business priorities and return on investment is realised.
• Participates and supports IT governance process.
  
  Architecture:
• Provides input to technology planning within multiple functional areas.
• Implements solutions consistent with current and future architecture.
• Technology plans aligned with enterprise architecture.
  
  Process Improvements:
• Manages the improvement processes that impact customer satisfaction and relationships.
• Owns the designated processes and is accountable for ensuring that established processes are followed.
• Increased efficiency and effectiveness of defined processes.
• Owns internal IT solution develop processes. Continuously improves processes.
  
  Finance:
• Participates in the development of IT budgets.
• Tracks and takes appropriate steps to stay within budget.
• Provides high-quality services at optimal cost to customers.
• Measures service performance and implements improvements.
• Initiatives are implemented within budget.
• Develops and manages annual budget for team.
  
  IT Technology Development:
• Directs the development and implementation of technology solutions required to increase business efficiency and effectiveness.
• Improved business performance by provide software solutions.
  
  Service Level Agreements (SLAs):
• Participates and provides input to the SLA development process.
• Ensures internal SLAs are met.
• Appropriate metrics to measure vendor/IT performance and achieve desired results on-time and within budget.
  
  Vendor Management:
• Provides advice and counsel to the vendor relationship decision-making and contract development processes.
• Reviews service provider performance.
• Identifies and confirms performance problems and notifies contract managers.
• Desired results with satisfactory vendor performance.
  
  Resource Management:
• Meets regularly with team to gather work statuses.
• Discusses work progress and obstacles.
• Provides advice, guidance, encouragement and constructive feedback.
• Ensures work, information, ideas, and technology flow freely across teams.
• Establishes measurable individual and team objectives that are aligned with business and organizational goals.
• Documents and presents performance assessments.
• Recognises and rewards associates commensurate with performance.
• Implements organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.
• An empowered, motivated workforce with the skills and abilities to achieve organization goals.
• Support of HR IT programs, processes and procedures.
• Supports the Target Operating Model (TOM) initiative as a leader.
  
  Workforce Planning:
• Identifies the roles, skills and knowledge required to achieve goals.
• Ensures staff has the resources and skills needed to support all work initiatives within a limited number of COCs or functions.
• Participates in IT workforce deployment activities.
• A sourcing and training strategy that ensures resources are available with the skills and abilities required to achieve organization goals.
• Includes annual training plans for development of each staff (individual development plans) and mentors.

KNOWLEDGE, SKILLS & ABILITIES:

Required:

• Bachelor’s or Master’s Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
• Requires experience in managing teams and building relationships with people at a variety of levels.
• Typically has 10 to 15 years of IT and business/industry work experience, with knowledge of one process/service.
• Requires demonstrated ability to launch and deliver multiple IT project(s) on time and within budget.
• Willingness and ability to travel domestically and internationally up to 50%, as necessary.
  
  Preferred:
• Knowledge of software development methodologies such as agile and iterative.
• Basic knowledge of project management
• Knowledge of global software development practices.

ITDirectorI-Ministry.pdf

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